Customer Reviews for Customer Storage Plus Inc

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Customer Storage Plus Inc

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BRENDA S. on

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Terry J. on

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karen G. on

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The people that ran this facility were friendly but elderly. The lady was very helpful and give me directions to get there. The man put the ball on my hitch. But I had to pull into a space that was like a field to pick up the trailer. I don't know where he was but she was trying to help me get the trailer on the hitch and get it hooked up. I had shoulder surgery in April but I ended up having to help pick the trailer up to put it on the hitch and then I had to get on my knees in the stubbly grass and put the chain on my car. I ended up getting chiggers. I was wearing a dress at the time but she was frail and I was afraid she was going to get hurt.

Chelsey G. on

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Keep do what y’all doing

JOHN M. on

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AJITH N. on

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Nareese H. on

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rodrigo v. on

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Preetkanwar S. on

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Key drop off is not big enough to fit the keys. Had to call customer service to find out where they wanted me to put the keys.

Arlicia C. on

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james t. on

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Dawn D. on

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Donita L. on

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This is not my first time using this location. I have uses this location and he is a very helpful worker he gives help when needed and also will refer you to other uhaul locations if he doesnt have the truck you need. He does an exceptional job.

JOHNNY A. on

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Sandra H. on

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Website can be more user friendly. The location to where equipment can be picked up should also be on confirmation receipt. I had hard time locating that information.

kathyerine r. on

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Kahla S. on

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The owners were very friendly and professional.

bret l. on

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Thanks again for the quick call back and communication. I’ll for sure use you for all our U-haul needs.

Gregory R. on

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There was a pack of stray dogs roaming around the site including a pit bull. I did not feel safe. Also the furniture pads that ordered were not in my truck and since I picked up during off hours there was nothing I could do. When I called, they said the dropoff location would reimburse me but that was not true.

Grace L. on

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Coy S. on

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Travis T. on

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DAVID C. on

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Owners/Operators already go above and beyond to provide an exceptional equipment rental experience. Their approach was friendly and personal while they shared valuable advice. Nice to know people still truly care about their customers!

DELBERT R. on

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trevion l. on

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cynthia b. on

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Not lie about the mileage rates. Its more on the weekends and Mrs.Johnson told me a different price when I reserved the truck and when I picked up the truck it was a higher price. Not happy at all.

Jason V. on

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I don’t think there’s any thing more than that needs to be done, it was so easy and cheap to over all it was a wonderful experience and so affordable , I was thinking of buying a trailer but when I can get a deal like that from uhuhaul it’s not even practical to buy one of my own, thank you for being there when I needed you and for making it so affordable

KENDRICK M. on

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kennisha c. on

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George M. on

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Nothing. I received great service.

Frank C. on

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Robert A. on

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Attendant was friendly and helpful.

NEIL h. on

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Give military discounts for veterans

THOMAS W. on

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Fast friendly professional service. Don't change anything.

johnnie r. on

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christopher f. on

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Love the customer service. Definitely will do business with them again.

Don P. on

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Nothing William was amazing

LETHA F. on

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The service was excellent.Very professional.

john g. on

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Great place

erica w. on

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LAURA P. on

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Customer service was great! Mrs. Johnson is professional and very nice, she made our experience quick and smooth! I will use this uhaul again! Thank you

erica w. on

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Great customer service

CLEMMIE K. on

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Gregory E. on

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Nice staff, great experience.

shekore b. on

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Brent B. on

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I have always worried about moving, especially all the details. The owner of this office was absolutely incredible. He made the entire process simple. I even returned to rent an additional truck a few days later, and he was ready. Trucks were clean and well maintained. A 10 in my book!!!

YOLANDA T. on

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RONALD M. on

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curtis d. on

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Jacqueline A. on

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Thank you for the excellent customer service. I am highly recommending this location if you need to rent a U-Haul vehicle.

Michele S. on

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Nothing to note that needs improvement. Helpful and knowledgeable staff.

Jeremy D. on

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andrea m. on

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Michael L. on

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Carolyn T. on

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Helping customers in what they need when they are not sure.Be bless everything was good. THANK YOU

Lashonda L. on

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Everything was just fine

Jose Q. on

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beatriz m. on

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Claudia F. on

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Everything was good, pickup was easy, very kind family run business. We had some billing issues that were resolved quickly, mostly due to the long holiday weekend (the office was closed) but as soon as I was able to talk with someone, they worked quickly to resolve it. Will definetely do business again.

Emmanuel W. on

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Excellent customer service! A cut above the rest!

DARELL S. on

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When I reserved the 20 ft truck at 12:00pm I expected it to be there. It wasn't. They found another truck about 15 minutes further away.Plus I couldn't pick it up for more than an hour. I knew I was turning it in on a Sunday so I ask the procedure in case the drop off location was close. He said there would be a drop box for key.

Amy C. on

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Rick B. on

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Sean M. on

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Our only hanguo was the code to get the key in the black box didn't work. I had to call Uhaul customer service and they got the code, but it took time. Other than that we had a good experience.

JAMES P. on

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Martin M. on

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Clean passenger compartment of vehicle and the glass. The interior was very dusty and the glass was very dirty.

daniel d. on

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Melvin E. on

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I was told by traffic after renting the truck that I was to call back and get compensation for the troubles of going from location to location to find a truck that was suppose to be there only to find out I need to go to another store because that location is out of trucks. I went to 3 stores that I was told to go by uhaul only to be turned away. For my rental I was charged more than I should have been, and it's taking 30mins to contact uhaul.

JOHN D. on

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DAVID P. on

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Operators did not know the if there were other straps for taller tires on the auto trailer. Please detail more about the max size tire for the basic strap that comes with the trailer. Indicate tire sizes taller than 30 inches require longer straps.

Michael W. on

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Marilyn M. on

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DONAVAN L. on

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Mary S. on

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Nothing the customer service was aweeeeeesom.

Kenneth R. on

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Great service, thorough pretrip inspection.

Abdyrahman S. on

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I reserved a U-Haul truck with 3 boxes and dolly and went to an address that was sent to my email address, but the lady working there said that she does not have that truck and sent me to another address. I picked up a truck with dolly and they said that box orders does not appear on their systme and sent me to previous address saying that you ordered boxes from that address. And I did not have time to do that so I did not picked up the boxes but U haul charged me for that boxes too. In addition, the truck was too old and not very clean and dolly was too old as well, even though they had a new dolly, they gave me oldest one. Briefly, I am not happy at all.

charmaine s. on

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OKEZIE O. on

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patricia s. on

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andrea m. on

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Absolutely nothing! Unless the rental is free??I've used this location several times and have always had excellent customer service. My background is over 45 yrs of customer service and I always expect a "good experience."

ELLA B. on

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Larger box opening to drop keys.

Lawyer J. on

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Great experience, friendly personnel, good customer care and focus!

Jose A. on

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I won’t recommend U-Haul to any one, they do not stand behind their money back guarantee. I had made a reservation at another location, long story short they didn’t have my tow dolly blamed it on the website and refused to honor the guarantee. They said I had to take it up with corporate if I wanted the 50$. I was there about an hour before he was able to find another location that had one.

ALAN S. on

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keeshia i. on

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roel a. on

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FOR US. NO IMPROVEMENT NEE IT.

Sam B. on

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Great people running the location. We were in and out in no time. Location is very convenient for West Pearland drop off and pick up.

john w. on

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Sergio C. on

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very quick and very polite.

Alexia D. on

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DIANNA B. on

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Nothing it was excellent

roel a. on

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NO IMPROVEMENT NEEDED.

Manuel C. on

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TROY C. on

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Great customer service

DAVID N. on

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Awesome experience at this location. They took care of my needs and we're very friendly.

ERWIN J. on

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Great service, no complaint.

William H. on

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Nothing. Willie was great!

Tessalonica P. on

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Horrible customer service...never had a problem before until this time.

ONEKA R. on

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This is a great location. People are friendly and make you want to come again.

Jeremy P. on

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Customer did not leave a comment.