Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The system was down for hours and the people in charge of the station didn’t pay attention to the customer at all.
Xiaoxiao Li
Rating:
5.0
Customer did not leave a comment.
ETHAN LONGLEY
Rating:
5.0
Definitely recommended
Jill Miramontes
Rating:
5.0
Very convenient and friendly location. Highly recommend.
Karynn Snow
Rating:
5.0
Great service... thank you Vanessa
Sedrick Azurdia
Rating:
5.0
Customer did not leave a comment.
James Montano
Rating:
5.0
Great service from John like always. Thank you John !
Kien Ha
Rating:
5.0
Excellent efficient service.
Rafik Tadros
Rating:
5.0
Customer did not leave a comment.
DANILO ESTRADA
Rating:
5.0
Customer did not leave a comment.
delilah rios
Rating:
4.0
Customer did not leave a comment.
Frank Racanelli
Rating:
4.0
Customer did not leave a comment.
chester chevalies
Rating:
3.0
None.
Leticia Medrano
Rating:
4.0
Customer did not leave a comment.
BRANDON KUHN
Rating:
4.0
Customer did not leave a comment.
Qianlin Chen
Rating:
5.0
Customer did not leave a comment.
delilah rios
Rating:
5.0
Customer did not leave a comment.
William Fang
Rating:
5.0
The truck return app requires a photo of the instrument cluster. It required a live photo at the time of check out. I took a photo with my phone first which it wouldn't allow me to upload. Better instructions would help here.
Jeffrey Yoshida
Rating:
5.0
Great Service! Highly recommended!
James Cabrera
Rating:
5.0
Wish for for more storage boxes for sale.
LILLIAN MASLOFF
Rating:
5.0
Customer did not leave a comment.
Otto Fisch
Rating:
5.0
I picked up the truck when they were closed and had to use mobile pickup. It was a disaster. Took almost an hour—-in the rain!! I will never rent again from a place using mobile. Only from a store that is open.
gilbert mellis
Rating:
5.0
Customer did not leave a comment.
Gary Brewton
Rating:
5.0
very friendly and excellent service, this location is excellent, thank you for great service.
AMIR HAJIRNIA
Rating:
5.0
Easy location. Operators are great
ANDREW LEE
Rating:
5.0
Fast, accurate and friendly
Ehab Mina
Rating:
5.0
These operators are so friendly. They keep offering to help...and they are already busy.
ANDREW LEE
Rating:
5.0
Customer did not leave a comment.
Candace Murangi
Rating:
5.0
Excellent customer service and we appreciate that!!!
Vincent Tristan
Rating:
5.0
Customer did not leave a comment.
Diana deBoers
Rating:
5.0
Customer did not leave a comment.
Phoebe Chan
Rating:
5.0
Everything was excellent !
Nancy Groman
Rating:
5.0
Install a sign , for new customers.
Nancy Groman
Rating:
5.0
Customer did not leave a comment.
Armondo Collins
Rating:
5.0
Customer did not leave a comment.
Dan Vasquez
Rating:
3.0
You charge a blanket folding fee? Seriously?
damuer leffridge
Rating:
5.0
Customer did not leave a comment.
Gerardo Salas
Rating:
5.0
Customer did not leave a comment.
MIN SIK
Rating:
5.0
Customer did not leave a comment.
ALAIN DE
Rating:
5.0
Customer did not leave a comment.
Christian Lise
Rating:
5.0
Customer did not leave a comment.
Yao Wang
Rating:
5.0
Very kind and quick service.
100% satisfied!!!
Jeongjun Park
Rating:
5.0
John is very helpful when I had questions and responsive.
ANDREW LEE
Rating:
5.0
Good job
Thank you
Atef Morcos
Rating:
5.0
Customer did not leave a comment.
Cynthia McElwee
Rating:
5.0
John is friendly even when busy. Good parking in rear and sometimes in front.
Andrew Lee
Rating:
5.0
Very good rental experience. Beyond expectations.
Huangche Weng
Rating:
3.0
Have a separate location (not combined with a postal service); The facility was not easy to find with my Google Maps
Samuel Jew
Rating:
5.0
None at this time. Overall experience was good.
Richard Kim
Rating:
5.0
Customer did not leave a comment.
rick baldini
Rating:
5.0
Thank you John walker in diamond bar ca.
David Wood
Rating:
5.0
this was the second location, first one didn’t have my truck. Bad experience, but this office fixed that.
Monica Adardas
Rating:
4.0
Make sure the vehicle is parking on the left level ground,then the fuel tank gauge mark is correctly!
Bo Pang
Rating:
3.0
Customer did not leave a comment.
PETER KANG
Rating:
5.0
The truck seems to struggle some accelerating on the streets. Not sure what gear. But on the freeway, no issues.
Leon Lorenzo
Rating:
5.0
Customer did not leave a comment.
Paul Ghotra
Rating:
5.0
Customer did not leave a comment.
Paul Ghotra
Rating:
5.0
Customer did not leave a comment.
daniel oaxaca
Rating:
5.0
Operators of store were very nice and helpful, truck was clean and ran well. Will definitely go back there the next time I need a rental truck.
David Asada
Rating:
5.0
Customer did not leave a comment.
Luke Meyer
Rating:
5.0
Customer did not leave a comment.
DANIEL SONIDO INFANTE
Rating:
5.0
Customer did not leave a comment.
Joey Ma
Rating:
5.0
Some pictures were outdated but nothing major. Overall good experience.
weizhe Yu
Rating:
4.0
With the current gas prices, UHaul prices are very high and unreasonable.
Rashid Hakim
Rating:
5.0
Outstanding smith rental process - Cyclone Postal U-Haul maintains clean trucks, easy in- easy-out return. Reasonable rates, and I love the backup mirror. Thank you for a great rental experience.
Nancy daugherty
Rating:
5.0
Customer did not leave a comment.
PETER KANG
Rating:
5.0
Customer did not leave a comment.
Chris Kim
Rating:
4.0
Customer did not leave a comment.
Stephan Lee
Rating:
5.0
Customer did not leave a comment.
Sylnia Arriaza
Rating:
5.0
Customer did not leave a comment.
Chris Kim
Rating:
5.0
Customer did not leave a comment.
lawrence van steenwyk
Rating:
5.0
Customer did not leave a comment.
AUSTIN TASSE
Rating:
5.0
Customer did not leave a comment.
PETER KANG
Rating:
4.0
Customer did not leave a comment.
Austin Tasse
Rating:
5.0
Customer did not leave a comment.
Peter Ahn
Rating:
5.0
Customer did not leave a comment.
gina copeland
Rating:
4.0
Customer did not leave a comment.
aurora hernandez
Rating:
5.0
Fast, friendly, and accommodating! Would definitely use this location again
Jason Oquist
Rating:
5.0
Customer did not leave a comment.
Jane Williamson
Rating:
5.0
Customer did not leave a comment.
rick saldini
Rating:
5.0
Customer did not leave a comment.
MIN SIK CHO
Rating:
5.0
I thought checking in by mobile was a pain. I had the hardest time taking a photo of my drivers license.
Frances Mcbride
Rating:
3.0
Very difficult to locate due to poor signage and lack of uhaul vehicles. Seems to be a second or third business Office and work spaces are cluttered. Not real inviting.
Edward Pelcher
Rating:
3.0
Customer did not leave a comment.
XIAOYIN LIU
Rating:
5.0
Customer did not leave a comment.
DAVID LEE
Rating:
4.0
Just get newer version of truck
HENDRI SUGIANTO
Rating:
5.0
Customer did not leave a comment.
susanto widjaja
Rating:
5.0
Customer did not leave a comment.
JESUS CONTRERAS
Rating:
5.0
Customer did not leave a comment.
RYAN MARRON
Rating:
5.0
Customer did not leave a comment.
DEWUAN ROBERTS
Rating:
5.0
Theeeee best place to rent a Uhaul! John is super nice and way cool.
JULIE MOORE
Rating:
5.0
Customer did not leave a comment.
Mark Curtis
Rating:
5.0
Customer did not leave a comment.
Frances Mcbride
Rating:
5.0
This location was great. John was friendly, helpful and expedient.
I will rent from them in the future.
Paul march
Rating:
5.0
In my opinion overall, the handful of times I have rented trucks from UHaul, the experience has always been positive and very professional. The location in Diamond Bar was different from what I've been accustomed in terms of a facility exclusive to UHaul. Now I know that UHaul is partnering with other businesses as a authorized UHaul dealer. Makes good business sense and I have no problem with this concept.
John Castro
Rating:
5.0
Customer did not leave a comment.
gino giacopelli
Rating:
4.0
The return totally sucked. The app wouldn't accept my dash picture. Took an hour. No other way to return. Nobody there.