Customer Reviews for Cypress Creek Parkway Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Cypress Creek Parkway Storage

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Verna M. on

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On the equipment clean and maintained need an in between yes and no like somewhat. Why can they not take off insurance when they know the truck was there and not used. Your statements and invoices are very difficult to understand that's why I didn't turn in the key to truck and charged for another day.

David K. on

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Kelvin was very helpful. But, it took two & a half hours to get the trailer … the UHaul corporate web site was down.

Larry B. on

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I dropped off after hours so I had no interaction.

menyon W. on

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No doubt it’s excellent

Larry B. on

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Rykeria M. on

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Yolanda P. on

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Corianna J. on

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stop scamming

Brian S. on

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The rental was ok except the following morning i got charges on my debit card that were more than the price of the truck. I want my money back.

Brianna B. on

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Horrible customer service still waiting for area manager to call me 832-627-4778

Jason A. on

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Have an awesome experience. I forgot the clerks name but he was very informative and helpful. He explained the process easy to understand I had never rented a Uhaul before.

TONY B. on

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Jim S. on

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Raquel L. on

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Mr.Keys was excellent, friendly he made the process smooth i love his customer sevice skills .He deserves a raise. Thanks Mr. Keys

Guadalupe S. on

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luis C. on

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This is in regards to the U-haul facility on 1609 Spring Cypress Rd Spring, TX 77388 not the one listed. The one listed is where I ended up picking up my reservation so this review does not reflect that location. When I arrived to the Spring facility the line was very long. After waiting for 20 minutes, Debbie behind the counter alerted that if we already had reservations we could do express. I did express, then was told that I couldn't do it because I was getting a dolly trailer and would have to wait in line. 30 minutes later, got to the counter and was told that they didn't have the specific trailer that I needed. During my wait, there were times that the counter was empty for 5-6 minutes at a time. There seemed to be much confusion. Not a smooth operation. Waited for an hour to be told that they didn't have my reserved trailer. Fortunately there was one available 4 miles away. This facility, the one list, was great and smoothly operated. Gentleman there was friendly and courteous.

Brianna M. on

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Customer did not leave a comment.

Jeffery L. on

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There is no improvement needed, everything was wonderful.

Trinisha C. on

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The gentleman that works there is amazing. He was so sweet and helpful. Excellent customer service. Beyond excellent! You dont have those type of experiences dealing with people in customer service positions.

Sonia A. on

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There was a black trash bag inside the uhaul, I didn't notice it until I got home and rolled the back uhaul door up....

CHERYL F. on

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Sam P. on

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Kelvin was great. U-Haul moved my location to Cypress Creek Parkway Storage.it took halve of the time to get the truck.

Mickey H. on

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Lower the rate per mile. The total price with mileage is outrageous overpriced.

Ryenn T. on

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A charge of 5.00 went on my contract for Safe trip that I didn’t want, I was told that in order to have it deleted I needed to go to my account and take it off. I did so but after it still wasn’t coming off the contract. So I had to swallow the 5.00 because I had already spent to much time waiting for the clerk to figure out what was wrong through uhauls customer service via phone.

kelsie C. on

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The manager, Kelvin is absolutely wonderful...he goes to the full extent to help and serve customers. Never done business with someone as great as he is. Thank you for making my move a pleasant experience.

david A. on

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Carl L. on

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Mechele G. on

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Nothing the service was excellent Kelvin was on top of. The complete process

Joseph J. on

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Nikita B. on

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Kaitlin W. on

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Edward M. on

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