Customer Reviews for D And J Auto Repair
(U-Haul Neighborhood Dealer)

1,419 reviews

1912 W Wackerly   Midland, MI 48640
(West of Eastman Rd)

(989) 839-0883

Office Hours

  • Mon-Fri: 8 am–5:30 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(989) 839-0883

1912 W Wackerly
Midland, MI 48640
(West of Eastman Rd)

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5:30 pm
  • Sat-Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

JEAN K. 
Rating:
5.0

Customer did not leave a comment.

CARY V. 
Rating:
5.0

Customer did not leave a comment.

Brian H. 
Rating:
5.0

Customer did not leave a comment.

John R. 
Rating:
4.0

Customer did not leave a comment.

DOUGLAS DALE D. 
Rating:
3.0

Customer did not leave a comment.

Sue P. 
Rating:
5.0

Very friendly staff Made sure everything was hooked up and secure

Robert B. 
Rating:
5.0

Easy drop off instructions.

Dan B. 
Rating:
5.0

Very good customer service, reliable. Went the extra distance to get us what we needed.

jeffrey A. 
Rating:
5.0

Customer did not leave a comment.

KEVIN B. 
Rating:
5.0

The rep was excellent. No nonsense, “get ‘er done” approach. She was fast and thorough. The truck was just what I needed and the service was great.

duane H. 
Rating:
3.0

Just had a bad smell but overall was clean

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Alan R. 
Rating:
5.0

Customer did not leave a comment.

Lawrence S. 
Rating:
5.0

Customer did not leave a comment.

Clark M. 
Rating:
5.0

I only received four furniture pad/blankets but ordered six.

Kimberly L. 
Rating:
1.0

The truck was filthy, inside and out. The inside smelt like a wet dirty dog. The windshield was so bug specked, it was hard to see out and the person handling the transaction was not the friendliest. We would not recommend or use this location again.

William B. 
Rating:
4.0

Customer did not leave a comment.

Alex S. 
Rating:
5.0

Customer did not leave a comment.

Roger W. 
Rating:
3.0

Customer did not leave a comment.

Cindy S. 
Rating:
5.0

Nothing... Everything was excellent on booking; picking up and dropping off. Step by step all communications & questions were answered in detail. This is not my last time using this location.

LORI T. 
Rating:
5.0

The D&J team are always very helpful and friendly! The equipment was very clean! Love doing business with them!

John K. 
Rating:
3.0

Cannot speak to anything regarding this location, other than convenience; very near our home. However, the business was closed, so no contact was made.

James P. 
Rating:
3.0

The young man that helped me out on my arrival was very professional and very helpful. He also helped me on the phone on the course of my rental. The people on the return of the rental was an entirely different story. They were very rude and had a very bad attitude! They were not helpful at all and were barking orders instead of calmly stating what they would like and helping at all. A very bad experience .

Randy W. 
Rating:
4.0

Customer did not leave a comment.

Frederick W. 
Rating:
4.0

The process to actually get the UHaul through the mobile app took forever! We understand confirming drivers but it seemed unnecessarily long, and took us over a half hour. Maybe I just wasn't expecting that, first time renting using the app. There should be a way to do some of that info input and verification before hand to save on time. Otherwise, the truck was great.

Anna J. 
Rating:
5.0

Customer did not leave a comment.

Kate D. 
Rating:
5.0

Customer did not leave a comment.

SHERI ANNE S. 
Rating:
5.0

Outstanding customer service! Very pleased with how I was treated as a customer and the value I received - UHaul saved my bacon today with a rental on short notice!

CULLEN P. 
Rating:
5.0

Customer did not leave a comment.

Keith L. 
Rating:
5.0

The location was great and the pickup was ready right on the time. The person servicing the location was very friendly and had our keys ready right on time. I would recommend spraying some cleaner in that vehicle or something because it has a bad odor too it but nothing majorly bad. :)

Justin M. 
Rating:
5.0

Customer did not leave a comment.

Jeff P. 
Rating:
5.0

Fast and friendly service at drop off

anthony W. 
Rating:
3.0

So, we're they helpful…yes and no. I got to the location to drop the vehicle off. My earlier comment for the pick up location where I did not have the correct amount of fuel in the truck came to bite me in the butt. I had snapped a picture and I put a really appropriate amount of fuel in it and it was just below a half a tank. I gave the guy my phone to look at the picture. It was literally just a sliver under a half a tank. Which is more than it had in it when I pick the vehicle up and I had a picture that was time stamped, and compared to the invoice I originally received which had a time on it as well. He told me that I had to go back to the gas station and put two more gallons of gas in it. Now this was during rush hour in this gentleman's businesses on an extremely busy. , and compared to the invoice I originally received which had a time on it as well. He told me that I had to go back to the gas station and put two more gallons of gas in it. Now this was during rush hour in this gentleman's businesses on an extremely busy intersection. He was extremely rude. I had been to this location before as it is a auto repair business and he was rude to me then also. He should not be in business when dealing with a public and he should not have a U-Haul business. Now his wife and his son who both work at this business. They were extremely friendly and helpful And I can't say enough good things about those two they redeemed this transaction. So I left there with a bitter taste in my mouth with who I am assuming was the owner of that business. But the wife and son were very very nice and redeem themselves.

Trevor R. 
Rating:
5.0

Customer did not leave a comment.

DAVID P. 
Rating:
2.0

Check engine light was on. Drivers seat belt light kept going on and off even though I was buckled. Very rude customer service. I have went there before and thought the same thing about the customer service. The wife has a really bad attitude.

Nancy P. 
Rating:
5.0

Customer did not leave a comment.

TODD L. 
Rating:
5.0

Customer did not leave a comment.

Jennifer D. 
Rating:
5.0

I was very happy with the service provided

CRAIG B. 
Rating:
5.0

Nothing... D & J Auto does a great job, and represents UHaul at a very high level!!!

PETER ALAN C. 
Rating:
1.0

I was told a certain price when I rented the U-Haul and I made sure that the gas was at the level when I took it but they still proceeded to charge me more money after I returned it then agreed upon so I will no longer purchase U-Haul from that company ever again

jason S. 
Rating:
5.0

Fix the mirrors

MIKE T. 
Rating:
3.0

During my rental we were experiencing a big snow storm. Upon returning it the lot had not yet been plowed. I tried to pull into lot and got stuck in snow. I finally was able to back out and pulled up parallel to office in street. Receptionist ssid she wiuld not check it as returned unless I put it in the lot. Very rude with an attitude. I explained I ciuld not do that as I was unable to pull in due to snow snd lot not yet plowed. She would not listen or mark my rental as returned. A man in the office said he would help get truck into lot and at that same time the snow plow arrived to clear the lot. I was treated very rudely by this lady working the main counter.

kevin S. 
Rating:
1.0

The check engine light came on the minute we got in the truck. It was hours before anyone came to check it. They said the engine was misfiring, but we could go ahead and drive it. Felt unsafe to drive a truck that clearly needed maintenance across the state but we had no choice.

Dirk W. 
Rating:
5.0

Customer did not leave a comment.

JEFF C. 
Rating:
5.0

Customer did not leave a comment.

MARTIN G. 
Rating:
5.0

Customer did not leave a comment.

CARL A. 
Rating:
1.0

The manager refused to unhook the trailer because I couldn't reverse into a spot with 6 inches of clearance on each side. I pleaded woth him to unhook it because i had to pick my kids up from school. I unhooked all the chains and lights and screw the ball release. He stood and watched me try to kill my back and tried unsuccessfully to lift the trailer off the hitch. He then walked away and back in the building.

Tonya K. 
Rating:
5.0

Customer did not leave a comment.

Kristin S. 
Rating:
4.0

Truck was showing signs of wear. Rattle in muffler system, A lot of road noise, probably doors seals are shot

John M. 
Rating:
1.0

I wasn't instructed on how to do the self check in. I didn't wrong and was charged for 2 extra days even though the truck was safely parked in their lot. We cleaned the truck, over filled it with gas and returned it on time all to be punished because I mad a mistake with the self return. I am very, very disappointed.

MARCELLINO E. 
Rating:
5.0

Customer did not leave a comment.

Christie R. 
Rating:
5.0

Customer did not leave a comment.

Ming-Tie H. 
Rating:
2.0

Remote check in process was not seamless. Wasted much time locating keys and app crashed continually. I now likely won't use Uhaul again.

MICHAEL C. 
Rating:
5.0

Friendly and accommodating, good inventory of trailers and trucks.

Regan W. 
Rating:
5.0

Customer did not leave a comment.

Regan W. 
Rating:
4.0

Customer did not leave a comment.

Michael Z. 
Rating:
5.0

Thanks you

JOSEPH H. 
Rating:
4.0

Allow the person picking up, to use the card on file.

SCOTT G. 
Rating:
1.0

Truck was crusty and horrible to operate. when returning the truck, the parking lot was crowded and very hard to manage through. 0/10 experience, will not be coming back.

Jack F. 
Rating:
3.0

The parking of the trucks was horrible. They were parked so close together and the parking lot was full of other cars as well. If I had been by myself without really having much experience driving a vehicle that size I never would have gotten it out of the parking lot. My husband is used to driving trucks that size and even he had a difficult time getting it out of the parking lot without hitting another vehicle. Perhaps when it comes to the larger trucks they could be parked on the end or easy access to the exit.

Angela B. 
Rating:
5.0

No improvements needed. Super friendly and helpful staff!!

Tammy W. 
Rating:
5.0

I'm concerned that I wasn't credited for the guaranteed reservation I had been promised. I ordered originally a 9 foot cargo van and had gotten bumped to a 10 foot van for the same price. Thing is. Only needed the 9 foot and the 9 foot was plenty big enough. So we had the 9 foot van rates on a 10 foot box truck driving 60 miles. Wasn't happy about the gas mileage and couldn't find evidence of the $50 reservation guarantee anywhere.

Tommy B. 
Rating:
3.0

Customer did not leave a comment.

Shelby T. 
Rating:
5.0

Customer did not leave a comment.

Dee D. 
Rating:
5.0

Customer did not leave a comment.

Susan J. 
Rating:
4.0

Customer did not leave a comment.

Corey G. 
Rating:
5.0

Customer did not leave a comment.

Bruce M. 
Rating:
5.0

Customer did not leave a comment.

Cindy L. 
Rating:
1.0

We have had to use this location 3 times in the last 3 weeks for a move we are making. Every experience with the staff here has been rude and unprofessional. When asking questions I have been answered with “I'd like to get out on time” or “I know, we both want to leave here”. This has been three different staff members, not just one. The last rental I tried to avoid this location to rent from but was unable to get the size vehicle I needed from any where else. I watched the staff be rude with three other customers while I was waiting.

Myndy S. 
Rating:
5.0

Customer did not leave a comment.

brook M. 
Rating:
5.0

Drop off was quick, efficient, and painless.

JOSH B. 
Rating:
4.0

Hurricane in Sarasota put us in a huge bind . We couldn't make it back home in time to return the cargo trailer. Cherokee worked with us wonderful helping us by waiving the delay to return. So thankful for her kindness

John H. 
Rating:
5.0

Customer did not leave a comment.

Joanne C. 
Rating:
3.0

I reservered truck 10 days in advance.2 days after I reserved I was contacted to see if I could pick up truck in clare or Harrison if the didn't have one in farwell, I agreed to that, 2 days before my pickup date a U-Haul representative called to tell me closest pickup I could get was in reed city , which wad 50 miles eVh way to my house, then she said I could also pick up in midland , this was a few miles closer to me, but I had 90 extra miles to drive and had to pick up night before, very big hassle and e Penske and waste of my time driving and gas money,I had no choice since I had to move, isn't this why I made reservation 10 days in advance, reservation did no good, , every other time I've had good luck, this was disappointing and expensive, why did I suffer and pay more and have to drive and buy a lot of extra gas because U-Haul did not get a truck to my location that I had reserved, please contact me and explain

Doug B. 
Rating:
5.0

Customer did not leave a comment.

PAUL B. 
Rating:
5.0

It was a quick, easy process from ordering to pickup and delivery. The van was fairly new, Only 33,000 miles. Great experience.

John S. 
Rating:
3.0

Somewhat conjested parking area. No issues.

Amanda A. 
Rating:
5.0

We have used this location for several years with our kids in college and it has always been a smooth, pleasant experience. They are very knowledgeable and always make sure the equipment is in perfect working condition.

Russell C. 
Rating:
2.0

I rented a 6' x 12' trailer open style how ever the tailgate opening was only 57" and not 72" as advertised So I realized this upon leaving the location and notified the office they told me there was nothing they could do and I was stuck with a rental I could not use.. Paid for it for nothing very unhappy customer.

karl K. 
Rating:
4.0

Vechile had a very strong smell of cow manure.

Joshua N. 
Rating:
5.0

Customer did not leave a comment.

DOREEN S. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM L. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
4.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

Helen S. 
Rating:
5.0

Customer did not leave a comment.

Julie K. 
Rating:
2.0

Look over equipment. A ramp without latches should never happen. It was very inconvenient.

KEVIN D. 
Rating:
2.0

The employees were exceedingly rude . I would highly suggest using another Midland location if you prefer friendly interaction .

Adam S. 
Rating:
5.0

Always great service:)

Josh S. 
Rating:
5.0

Joshua was as helpful as possible and I highly reccomend this place for rentals.

Ronald E. 
Rating:
1.0

Location employees (owners?) were very rude. My rental felt like an incredible inconvenience to them. They had difficulty with the system, and were bickering back and forth. She then informed me I was an hour late. Reservation was made for 11am and I was early. She informed me they closed at 10am, which was not reflected on the website. I would not do business here again.

Megan J. 
Rating:
5.0

Customer did not leave a comment.

GREGG R. 
Rating:
5.0

Customer did not leave a comment.

Steve B. 
Rating:
5.0

Customer did not leave a comment.

Janet B. 
Rating:
5.0

Customer did not leave a comment.

Paul J. 
Rating:
4.0

Customer did not leave a comment.

Tate B. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey A. 
Rating:
5.0

Customer did not leave a comment.

Haley T. 
Rating:
5.0

Customer did not leave a comment.

Russell J. 
No reviews have been submitted for this location.

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