Customer Reviews for D And J Auto Repair
(U-Haul Neighborhood Dealer)

1209 reviews

1912 W Wackerly   Midland, MI 48640
(West of Eastman Rd)

(989) 839-0883

Hours

  • Mon-Fri: 8 am - 5:30 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Special Operating Hours

  • 4/17/2021: 8:00 am - 10:00 am
  • 5/29/2021: 8:00 am - 10:00 am
  • 5/31/2021: Closed

Services at this Location:

Contact Us

(989) 839-0883

1912 W Wackerly
Midland, MI 48640
(West of Eastman Rd)

Services at this Location:

Hours

  • Mon-Fri: 8 am - 5:30 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Special Operating Hours

  • 4/17/2021: 8:00 am - 10:00 am
  • 5/29/2021: 8:00 am - 10:00 am
  • 5/31/2021: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

BRIAN DAVID D. 
Rating:
3.0

Customer did not leave a comment.

JAMES ARTHUR B. 
Rating:
5.0

Great in-person customer service at both ends.

DAVID RAYMOND M. 
Rating:
3.0

Customer did not leave a comment.

CHRISTOPHER LAWR M. 
Rating:
4.0

Customer did not leave a comment.

JEFFREY P. 
Rating:
5.0

Customer did not leave a comment.

JEFFREYALLEN P. 
Rating:
5.0

Very nice people

Patrick O. 
Rating:
5.0

Customer did not leave a comment.

ANNE B. 
Rating:
5.0

Customer did not leave a comment.

LISA ANN C. 
Rating:
5.0

Hard to park when returning people returned theirs and parked in the middle of the driveway..but was great other than that

Melissa S. 
Rating:
5.0

I'm an owner operator and drive a semi with nearly 500,000 original miles ... My point is that I keep my cab very clean and with the deck sock or slipper clean; the truck I rented needs a dealer level cleaning; ... other than this minor detail, everything was just fine ... I look forward to using this location again should the need arise. Yes - I would recommend your business to others and will. Thank you for this opportunity to respond to my experience.

JAMES RUSSELL D. 
Rating:
5.0

Give Josh a raise!

Gideon Z. 
Rating:
3.0

The trailer that I rented was dirty and needed to be swept out. Also, even though it was a covered trailer, a wooden dresser that was placed at the back of it got wet and warped a top corner. A decent amount of wetness spit in through the door side as well during the trip.

SARAH JEAN V. 
Rating:
5.0

Customer did not leave a comment.

MARK RICHARD K. 
Rating:
5.0

I thought everything went smoothly. In fact the person came outside to meet me when we dropped off the trailer so I didn't have to go inside which I appreciated in these COVID times.

DAVID ROBERT A. 
Rating:
5.0

My wife and I are in our 70's so the whole computerized pickup and return process was very frustrating. It took us over an hour and fifteen minutes to access the keys and inspect the condition of the vehicle. The only positive was that your system for online, personal support was outstanding. Most of our problem was caused by the dealer not being open on Sunday's. So the whole process was computer driven. Being well adept with a smart phone is also a must which neither of us are. Best wishes and happy Holidays, Mike

Michael B. 
Rating:
5.0

Customer did not leave a comment.

kevin S. 
Rating:
3.0

Customer did not leave a comment.

John O. 
Rating:
5.0

Customer did not leave a comment.

ROBERT ALVIN W. 
Rating:
5.0

Customer did not leave a comment.

Olufunke K. 
Rating:
5.0

Very helpful young man and prompt service. Could not be better for my experience.

PAUL DAVID B. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN MATTHEW W. 
Rating:
5.0

Wonderful family owned business

STEPHANIE ANNE R. 
Rating:
5.0

Customer did not leave a comment.

LARRYLEE M. 
Rating:
5.0

Very friendly and efficient.

Bruce A. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

The folks at D and J Auto are honestly the nicest and most patient service professionals that I've encountered. They were flexible and ready to help me immediately. I will be a returning customer and refer my friends and family. Thanks again!

Stacy S. 
Rating:
5.0

D&J are great - However UHAUL is not Last night your website app to return vehicles after hours would not take photos. I had to call you customer service number - I waited darn near 30 minutes before someone answered my call- then I had to spend another 20 minutes on the phone with her. THANKS FOR WASTING MY TIME I might end up disputing the charge on my credit card due to my time spent on this issue

GREGORY K. 
Rating:
5.0

Customer did not leave a comment.

john B. 
Rating:
5.0

Customer did not leave a comment.

GEOFFREY FRANCIS B. 
Rating:
5.0

Customer did not leave a comment.

DAVID MARCALAN K. 
Rating:
5.0

Customer did not leave a comment.

Davidjoseph S. 
Rating:
5.0

Customer did not leave a comment.

KRISTINALYNN R. 
Rating:
5.0

Customer did not leave a comment.

Andrew P. 
Rating:
1.0

Rude!!! Not helpful. Petty and so on and so forth. I've been using uhaul for the past 20 years! Never had something like this happen. Penske will get all of my business from now on. Terrible way to treat people who just spend $600 to rent a truck!

KONSTANTIN S. 
Rating:
3.0

Parking lot was pretty congested as this location provides automotive service for the community in addition to being a U-Haul location. Staff pulled the truck we rented out of the parking spot stating they do so "because people have hit other vehicles" in their lot previously due to the congestion. Not optimal, but check-out went smoothly and inspection concerns were noted on the contract and damage stickers adhered to the vehicle.

DONALD NICHOLAS L. 
Rating:
4.0

Customer did not leave a comment.

JENNIFER MARIE S. 
Rating:
5.0

Customer did not leave a comment.

Melissa S. 
Rating:
5.0

No obvious improvements needed at this time. Everyone was very professional and knowledgeable. If anything... the computer system was very slow when D&J was trying to enter my rental into the UHAUL system.

ROBERT CHARLES C. 
Rating:
5.0

I was very impressed by the courteous service at D & J Auto Repair. It seemed like a nice family-run business.

Adam S. 
Rating:
5.0

Did a fantastic job getting me in and out quickly with minimal contact.

RICHARD GRANT H. 
Rating:
4.0

When I rented a U-Haul truck recently, I received an email with a link to an application for the rental return process. However, when I rented a trailer, no email was sent to me with instructions for the return process. It wasn't till I had dropped the trailer off (after normal work hours) and drove home that I discovered the fine print in the rental contract which stated I would be charged $20 if I didn't use the mobile app, AT THE RENTAL LOCATION, to check the trailer in! It would have been nice to have gotten an email letting me know how to check the trailer in, similar to the email I got for the truck rental. The people at the rental office never mentioned the $20 fee that would be imposed if I didn't check the trailer return in myself.

DOUGLAS MICHAEL R. 
Rating:
3.0

Customer did not leave a comment.

Dan K. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA AARON G. 
Rating:
4.0

Customer did not leave a comment.

RONALDJOSEPH K. 
Rating:
4.0

Had taken pictures of mileage and fuel and exterior and deposited key in lock box. Then started filing return truck on cell phone. Was not able to upload pictures taken a minute ago as web app does allow picture take to be used. This was not disclosed at pick up that all photos had to be taken after log in Before returning key after hours, all that was mentioned was I could return truck after hours.

WARREN EDWARD D. 
Rating:
3.0

We were incorrectly charged double for our rental and for the dolly. I waited 25 minutes on hold for customer care to tell me I need to wait up to three days for the district manager to reverse charges.

JOSEPH JOHN S. 
Rating:
5.0

Customer did not leave a comment.

SHANEANDREW R. 
Rating:
5.0

Customer did not leave a comment.

ALAINAH KAYELEE S. 
Rating:
5.0

Friendly and efficient.

Steven R. 
Rating:
5.0

Customer did not leave a comment.

KELLY MARIE M. 
Rating:
2.0

uhaul trailer was not swept out there was a toy cardinal bird in it and a bunch of gravel stones and she did not tighten the ball hitch to my ball when I asked her if I was all set so I drove off then I get a phone call telling me to turn around and come back because she forgot to take a picture and tighten the ball hitch to the ball.

Thomas D. 
Rating:
5.0

Very helpful

JAMES CHRISTOPHE B. 
Rating:
5.0

This family operated location is top notch. We highly recommend them.

BRIDGIT SUSANNE S. 
Rating:
5.0

Customer did not leave a comment.

Richard T. 
Rating:
5.0

The people were very helpful and did everything the could to make sure I got the rate I was quoted.

JULIE ANN T. 
Rating:
5.0

Customer did not leave a comment.

Carrie W. 
Rating:
5.0

Great job as always. Thanks guys!

Martin C. 
Rating:
5.0

Customer did not leave a comment.

Dylan L. 
Rating:
5.0

Customer did not leave a comment.

JOHN R. 
Rating:
5.0

Customer did not leave a comment.

DANIEL C. 
Rating:
3.0

Customer did not leave a comment.

JEFFEREYJAMES H. 
Rating:
5.0

Customer did not leave a comment.

GERALYN PLUDE B. 
Rating:
5.0

very helpful

Andrew K. 
Rating:
5.0

Customer did not leave a comment.

JERREMEYLYNN C. 
Rating:
5.0

Customer did not leave a comment.

Craig B. 
Rating:
5.0

Customer did not leave a comment.

LARRYLEE M. 
Rating:
5.0

Customer did not leave a comment.

Steve M. 
Rating:
5.0

Customer did not leave a comment.

Randy K. 
Rating:
5.0

I appreciated them being open past 5pm and the staff checked me in with ease.

Mark H. 
Rating:
2.0

Rented dolly, back rollers not working, also not told there was a 100 mile minimum charge for mileage before renting.

DAVID MICHAEL N. 
Rating:
5.0

Please put on a mask, It is not to protect you. It is to protect your customers.

DANIELCHARLES M. 
Rating:
4.0

Customer did not leave a comment.

KENNETH FRANCIS Y. 
Rating:
4.0

Parking lot very congested

ERIK SHANE O. 
Rating:
5.0

Customer did not leave a comment.

peggy S. 
Rating:
5.0

Customer did not leave a comment.

Randy K. 
Rating:
5.0

The UHAUL representative was FANTASTIC! VERY helpful, very competent. He was amazing..

THOMAS RAYMOND B. 
Rating:
4.0

Customer did not leave a comment.

ROBERT JOSEPH P. 
Rating:
5.0

Have employees in the small office space wear masks. 3 employees in a 10x8 space with no face covering is not safe for customers

MICHAEL JOHN M. 
Rating:
5.0

Very people friendly! I was surprised that I did not need to sign any thing when I returned this U haul to the place in Niceville, FL. Well Done U-haul

BLAINE ROBERT D. 
Rating:
5.0

Customer did not leave a comment.

robert H. 
Rating:
2.0

Better customer service. Dirty. Not very professional. Not very organized.

John M. 
Rating:
4.0

Customer did not leave a comment.

Joseph C. 
Rating:
4.0

Customer did not leave a comment.

Steven T. 
Rating:
5.0

Employees were very nice and helpful. They did a thorough check on the trailer before I left their shop. I would definitely use them again.

Sharon S. 
Rating:
5.0

Customer did not leave a comment.

Alexander C. 
Rating:
5.0

Customer did not leave a comment.

Udaya D. 
Rating:
3.0

Customer did not leave a comment.

Olivialee S. 
Rating:
5.0

Customer did not leave a comment.

Timothy K. 
Rating:
5.0

Quick pick up and drop off, friendly staff

Daryl Z. 
Rating:
5.0

Customer did not leave a comment.

Gregory S. 
Rating:
4.0

Customer did not leave a comment.

Wayne S. 
Rating:
5.0

Didn't have to back up or mess/fuss with anything. Busy place. Buys is good; especially at this time.

Kevin R. 
Rating:
5.0

Customer did not leave a comment.

Hyung L. 
Rating:
4.0

Staff could be nicer. Kind of rude

Robert R. 
Rating:
4.0

Customer did not leave a comment.

Julie J. 
Rating:
5.0

You can't improve beyond excellent.

Harry P. 
Rating:
5.0

Great service!

Erich H. 
Rating:
4.0

Customer did not leave a comment.

Rick C. 
Rating:
4.0

Customer did not leave a comment.

BARBARA S. 
No reviews have been submitted for this location.

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