Customer Reviews for D Jays Service Center
(U-Haul Neighborhood Dealer)

213 reviews

863 S Hamilton Rd   Columbus, OH 43213
(& Main)

(614) 231-6913

Location Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(614) 231-6913

863 S Hamilton Rd
Columbus, OH 43213
(& Main)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Not double charging our credit cards. Thus two having pending amounts subjecting us to overdraft fees if we had low cash levels at that time. That would be a good fix.

Raghib A. 
Rating:
5.0

Customer did not leave a comment.

Vicki W. 
Rating:
3.0

Customer did not leave a comment.

Jeremy G. 
Rating:
5.0

Customer did not leave a comment.

Jimmy B. 
Rating:
5.0

AWESOME HELP

Dennis E. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY S. 
Rating:
5.0

They went out of the way to help me.

GORDON N. 
Rating:
1.0

Charged for stuff I didn't even get

Devonte B. 
Rating:
5.0

Customer did not leave a comment.

charles F. 
Rating:
3.0

Customer did not leave a comment.

CONNIE S. 
Rating:
4.0

n/a

Kelvin L. 
Rating:
3.0

Ryan was great.

timothy K. 
Rating:
3.0

Business was short staffed.

Connie S. 
Rating:
2.0

It need to be cleaned

mary N. 
Rating:
3.0

Customer did not leave a comment.

Jessica C. 
Rating:
5.0

Customer did not leave a comment.

Eric H. 
Rating:
2.0

There was a homeless man sleeping UNDER the truck! I had to wake him up and get him to move in order to drive away. What a trash hole lol

MICHAEL S. 
Rating:
5.0

The guys at this location were so accommodating and easy to work with.

Melissa R. 
Rating:
5.0

Customer did not leave a comment.

angelic W. 
Rating:
3.0

Worst Self service checkin process. I will never rent as self service

Srini K. 
Rating:
5.0

Extremely pleased with the service I received at this facility. Thank you again!

PETER M. 
Rating:
3.0

Still waiting for my final receipt and charges to my credit card.

Linda L. 
Rating:
4.0

they were ready and waiting for us. quick process.

michael F. 
Rating:
5.0

Customer did not leave a comment.

Paul W. 
Rating:
5.0

I think the cab of the truck could have been cleaner, but, overall, I was completely satisfied.

ANGELICA H. 
Rating:
5.0

Customer did not leave a comment.

TIERRE H. 
Rating:
5.0

A great experience. No problems at all.

PHILLIP S. 
Rating:
5.0

Customer did not leave a comment.

Jason J. 
Rating:
5.0

Customer did not leave a comment.

DESIREE S. 
Rating:
5.0

Customer did not leave a comment.

ERIC A. 
Rating:
5.0

Customer did not leave a comment.

Nikki P. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
1.0

There are other locations nearby that are cleaner and friendlier. Was not please at all that my truck was so dirty to start.

Alexander C. 
Rating:
5.0

Customer did not leave a comment.

Tiana W. 
Rating:
5.0

Customer did not leave a comment.

Ram B. 
Rating:
5.0

N/A

Sikulwabo M. 
Rating:
3.0

Customer did not leave a comment.

Maggi H. 
Rating:
5.0

Customer did not leave a comment.

WILLIAMS A. 
Rating:
5.0

Customer did not leave a comment.

Alvin J. 
Rating:
4.0

Very friendly.

Joy R. 
Rating:
5.0

I did not like the online check in feature. The systems were down when I needed to check in online. So I called customer service and the representative was very rude and unhelpful. The guys an J's auto were very helpful and went above and beyond to get me in my Uhaul, due to Uhaul services being down. Overall it was a pretty good experience.

John D. 
Rating:
5.0

Customer did not leave a comment.

Johanna B. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

David E. 
Rating:
5.0

This location was great. However, previously (last week), we ordered on-line and when we arrived at the Whitehall, OH they had given it to someone else. This time we ordered via your 800 number, but when we arrived the order stated a different unit than we requested. Some sort of accuracy and availability check may help. Thanks.

pamela E. 
Rating:
5.0

Customer did not leave a comment.

TONYA A. 
Rating:
5.0

The location is excellent - old fashioned service. I know this because your mobile app SUCKS snd I had to go inside. The mobile app would NOT work to do the pick-up, and it would not work to do the return. There is NO help available via the app.to return I had to call customer service and wait on hold listening to the stupid repeating cheerful messages for 18 minutes before speaking with a human who could help me, MAKE A BETTER APP!!!!!

Sharon M. 
Rating:
5.0

Customer did not leave a comment.

Debbie W. 
Rating:
4.0

Door handle on the driver's side did not even work, had to open from passenger side.

Kathleen W. 
Rating:
3.0

Customer did not leave a comment.

Corbin N. 
Rating:
5.0

Customer did not leave a comment.

christal G. 
Rating:
3.0

Person that helped me was short on personnel relations skills. Almost rude.

philip M. 
Rating:
5.0

Had a great experience very professional

Patricia H. 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
5.0

Customer did not leave a comment.

Robin S. 
Rating:
5.0

Customer did not leave a comment.

Heather T. 
Rating:
5.0

Customer did not leave a comment.

Ray C. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

don't change a thing customer service is great the gentleman who helped me was courteous and helpful would recommend a friend

Delores J. 
Rating:
4.0

Customer did not leave a comment.

Lionel H. 
Rating:
4.0

Enjoyed the convience to our Home and friendly personel. Edd Massie

Edd M. 
Rating:
4.0

Dropped off Uhaul at this location...was happy it was very close to our moving site.

rebecca S. 
Rating:
4.0

Customer did not leave a comment.

Vicki H. 
Rating:
5.0

Process took about 10 min, employees were great.

kenneth M. 
Rating:
4.0

Customer did not leave a comment.

Bruce F. 
Rating:
3.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

Kudos, to "D Jays Service Ctr." this business - is an example for others in the industry to follow! They were courteous, professional and prompt from beginning, to completion of services. 'Supermen' in real-form! Thank you - DJ

Christopher D T. 
Rating:
5.0

They were very friendly and knowledgeable. Helped me navigate my way through my new city. Thanks again guys. :-)

Beonita H. 
Rating:
5.0

Nothing!!! My husband and I were very pleased with this place. We actually were supposed to pick one up from a closer uhaul place but they didn't have a van. This place was a little bit further but it had what we needed. And the person working there was great!!!

Lisa B. 
Rating:
3.0

Customer did not leave a comment.

Darrell F. 
Rating:
5.0

Customer did not leave a comment.

Beverly H. 
Rating:
5.0

I was very impressed with the service I received by DJays Automotive in renting this truck.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

misrak L. 
Rating:
3.0

Trailer was not secured to hitch properly. When I started to drive car on car hauler, the trailer popped of hitch which is extremely dangerous, and came very close to hitting my truck bed, and the person standing up in front of trailer guiding me on. Once I investigated these problem I seen that the guy never screwed the nut down to secure the trailer to the hitch ball. Very unprofessional! I assumed that since it was an approved uhaul location that it would have been secured properly so I never double checked like I normally do. Very thankul that it didn't come off during my 3.5 hr drive to pick up car, or that no one was hurt!

CHRIS S. 
Rating:
5.0

The guy I dealt with was friendly and helpful, even called me when a few items was left in the truck. Thanks so much

dafine B. 
Rating:
4.0

6x12 trailer needs a jack stand. Had to lift it onto my hitch.

Braden V. 
Rating:
4.0

Customer did not leave a comment.

leighton S. 
Rating:
3.0

right trailer light was not working. Light came on but failed to show brake light and blink when turning right. It was only caught or found out when hooked up and tested before I left with trailer.

Tom K. 
Rating:
5.0

Customer did not leave a comment.

Shawn L. 
Rating:
5.0

Customer did not leave a comment.

Winifred S. 
Rating:
3.0

Customer did not leave a comment.

Kathleen D. 
Rating:
5.0

Customer did not leave a comment.

tracy L. 
Rating:
5.0

Nothing it was awesome

EUGENE K. 
Rating:
5.0

Customer did not leave a comment.

Charles S. 
Rating:
5.0

Customer did not leave a comment.

dan G. 
Rating:
3.0

Customer did not leave a comment.

Donna F. 
Rating:
3.0

Truck wasn't cleaned in the inside of the cab or the back but they immediately took care of that when I pointed it out. They were super helpful and friendly. No one pointed out some of the things on the truck that were damaged so that I would be aware that they knew about those things. Might be helpful to go over that with the customer.

Stacey S. 
Rating:
5.0

Customer did not leave a comment.

Peter S. 
Rating:
5.0

They were attentive and very professional.

RICHARD A. 
Rating:
5.0

Customer did not leave a comment.

Fred S. 
Rating:
2.0

I rented a 6x12 trailer and it didn't have a jack. The guy there hurt himself trying to help hook it up. I had to do it by myself twice and was very upstairs, especially when I had to do it after moving all day.

Thomas L. 
Rating:
5.0

Customer did not leave a comment.

edward V. 
Rating:
5.0

Customer did not leave a comment.

MINDY S. 
Rating:
5.0

Quick service. Friendly staff. Completely satisfied.

Emily A. 
Rating:
5.0

Customer did not leave a comment.

carolyn C. 
Rating:
5.0

these gentlemen were fantastic! They went out of their way to help me out. Definitely would go back again and highly recommend their services.

TERRANCE L J. 
Rating:
1.0

I didn't order no truck

Steven H. 
Rating:
1.0

Customer did not leave a comment.

Edrar S. 
Rating:
5.0

The system was not working and overcharged me. The owner of D Jays spent 15 minutes fixing the problem and helped me hook up the trailer. Above and beyond what was required. Very impressed with him and his staff.

Mark F. 
Rating:
2.0

It took about 30 minutes for him to try and figure out how to print my contract, that never happened so he emailed it. He gave me no instruction or information about the truck. He sent me into a parking lot full of trucks with cardboard advertisements in the window and I had no idea which truck was mine.

Jordan V. 
No reviews have been submitted for this location.

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