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Michelle B
Customer Reviews for Cowboy Truck Stop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Rude. Slow. An asshole.
edward sThey had no clue what they were doing, they couldn't find my reservation, and their computer system wasn't working correctly so when they found my reservation there system didn't show they had any trucks and they had to call tech support. Took an hour to finally get a truck. Then when I returned the truck back to them it took 45 minutes for they guy to figure out how to except it back. I will not use this location again.
GEORGE KAfter hours drop off was easy using the u-haul app.
David Rwhen ordering workers to have, please use locals.
Basil BGuy who rented me the truck lied when he told me I would be refunded for the excess milage he billed me for.
Larry MMake sure they understand that they will have to pay for all extra mileage. I paid the $170 to rent the truck and had to make multiple trips and was charged milage which would be fine had that been communicated
Brianna CWiFi was very slow and it took about 1 hour to do rental??? Staff was very courteous and helpful!
Mary VEmployee was rude and condescending. Found issues where they did not exist and created an uncomfortable return.
Lacie FTruck needed a lot of maintenance. No A/C and in this Texas weather that is a prime necessity. A/C vents popped off easily. Check engine light kept turning off and on with check tire, even after putting air in tires. Thank goodness we didn’t have a flat. Electrical covers where popped off from interior. Box truck not cleaned and interior of cab had sticky residue in cup holders and even on side door panels. The body of the box truck was banged up in a verity of places. And if I’m not mistaken I was over charged. I’ve rented this same truck from a different location and the price was not this exuberant. I usually rent 3 or more days but this time no, just had to return it it sooner. This customer is not happy, pleased or even satisfied. No stars will be added. Don’t use this location not even their restrooms are clean yuk.
Sandra HLocation was convenient. Thank you for the service.
Yolanda SNeed to drop this place!!!!!!!!
Brad G