Took over an hour to do the paper work on this rental and get on my way. The rental place itself was a shit hole and the guy running the computer had a hard time knowing what do.
scott p
Customer Reviews for DD Heavy Towing
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The owner has a terrible attitude towards the customer!!!
Ronaldo CThe location was wet and muddy. It's a bit chaotic in the layout. If the owner wasn't there I would have been confused about where to leave the trailer on the property, but since he was there to guide me where he wanted it everything worked out fast and easy.
Seth FI was insured that my trailer would be ready for pick up by 9:30am the trailer was not ready, and the location had nobody there. When I called, the guy said he would get there when he could. He showed up around 10:00 am and began taking his sweet time checking in other equipment. The gentleman was rude and very rash. I did not git my trailer hooked up and on the road till 10:30 am which made my day and through my whole plan off.
Rob JThe man here (didn’t catch his name) was amazingly helpful and very kind
Kristin EThe guy that helped me was a real jerk. The truck was clean and over a quarter of a tank and he still charged me more. Also when I picked u the truck it only had an eighth of a tank of gas. And dirty. I washed the truck at a car wash. I spent 40 dollars before l took it back at 3:30 when it was due the next day.. not happy about the cost or service. Plus l think he still has my charge card with Christmas l haven’t called to see but cancelled the card.
Milly LWas fast and knew what he was doing fixed my fuses for my trailer lights free great service !
Lowell HThe guy running the location was nice. I think people might have an issue with him because he's not there to be chummy. He's a nice guy and fun to talk to if you give him a chance but could be a little corky or blunt at times. The office space was a mess tho, but I guess it's part of a tow yard so to be expected.
Kade RI didn’t like dealing with the guy at the U-Haul. I guess I will if I have to, but it’s just kind of an ornery old guy.
Justin BThe Uhaul equipment was available and was clean. The man who operates the Uhaul business is very critical of his boss and his "boss's boss." He spoke poorly of other Uhaul employees as well, people I knew personally who were stellar and great Uhaul employees. His office is very dark and I felt uncomfortable there. When seated in the driver's seat, he tried to reach across my chest to open up the console between the seats. I quickly moved out of the driver's seat to the passenger's seat. This place is not your typical Uhaul business facility.
Debra CKind of a creepy place way out of town. Mileage not explainec
Catherine BClean up the area and have a guy that isn’t talking about sex the entire time. Also list needed materials for trailer
Matt BBetter hours of operation than other places in town. I appreciated that
Melissa DGreat that it’s open on Sunday
Anthony TYard looked like a wrecked car lot, grouchy staff
Eric HMy appointment was for 9:00 and I was there at 9:01 but I had to wait for someone to get there. I called the number and the person was not very friendly and simply said he was on the way. He arrived about 15 minutes late and therefore my scheduled was delayed. Otherwise, no problems and the worker simply needs to work on better customer service and being nice.
NATE GThe man running the place was rude both on the phone and in person. A little friendliness and kindness goes a long way in customer service.
Marva TWorst experience I’ve ever had with U-Haul. The D&D location was horrible and rude. It was filthy and the entire interaction with the staff was outrageous. Nothing but rude remarks and scoffs through the whole rental. DEFINITELY do not recommend them.
JOSHUA GThe person working the location, I feel, was not honest. The truck needed to be jump started to leave the lot. U-Haul told me that similar equipment was not available so I had to take it. This truck should not have left the lot.
Sebastian BGuy was really abrasive but decent location
Trais FThe drop off location was very disappointing. The location is not inviting and I tried calling to make sure I was doing everything correctly and the person that answered was not kind at all. The drop box did not seem very secure, so I called and whoever answered was rude and had an attitude of "why are are you bugging me". Wouldn't recommend doing business with DD Heavy Towing.
Cory Jquick and easy
Patrick SThe attendant was a grumpy old man.
Robert WEasy access and easy parking
BYRON SGoogle shows the wrong location for this address, although it is jost down the street from where the drop off is
joyce eGuy was rude.
David GThe owner/operator was excellent. Friendly, informative, and personable. I would recommend to anybody looking for in town,or across country move to visit this location. A++
William FU-Haul reservation peeps are counterproductive. Terrible phone, and customer service. Misinformation, butt covering and other issues. The pickup site however, was great.
PAUL FCarry on. I needed a solution immediately and was able to get it.
BRENT BLowell was so wonderful, he helped me with my drop off, and was so great to meet, I would recommend his drop off site to anyone. Thanks again U-Haul and Lowell.
Sophie JThe person receiving the truck was very distracted, which did not install confidence that the truck was being received. Once I received the email confirmation and my receipt I felt better.
Damon RThe place was easy to find
NATALIE CA designated parking spot would be greatly appreciated. I know you have a policy about not providing parking, but I will avoid that place in the future because of that issue.
Rodney GThe trailer came in just prior to my taking it, and the previous renters left it filthy. I made sure it was cleaned inside and out prior to my dropping it off.
Howard DIf you are not familiar with the area it’s not a convenient location, it’s dirty and smells. The customer service was unbelievably abrasive. The man running this location is a self proclaimed genius that knows more about EVERYTHING than anyone else. My son and I are not from the Logan area. We drove from Riverdale to pick up the truck and vehicle tow trailer. We didn’t have the exact address and put “Uhaul” in the gps. The GPS took us to a closed location, realizing we obviously had the wrong location, we called to get the address. The man was rude and condescending. When we arrived, we apologized, he began to scold us for not using “common sense”. “It’s not that difficult” he said “everything is built in a grid”. He was completely insulting. He informed us that Siri and Google are owed by the same company, there directions are not accurate. My last name is hyphenated. He repeatedly asked what my legal last name was. He insisted my last name was too long to be accepted by the system. I was at a loss, I said “do you want my legal name or do you wanna pick one for me” I don’t usually write a negative review. I work in customer service myself and I’m pretty understanding.
Holly JService skills were excellent staff was helpful, I appreciate your service Thank You
Steven LGreat customer service, the staff helped me remove the trailer so we could unload the truck and we’re to park truck afterwards I appreciate there service, Thank You
Steven LI called d&d towing to ask them what time I was to return the truck, as I hadn’t seen on the reservation page or remembered what the person told me when I was picking it up. He was really rude and said, ”well we don’t just lend these out for days” and “you should’ve looked at your contract because you missed all of the information on there.” Turns out I didn’t look at the contract to see the turn in time was 11:30, which was completely my mistake/fault, so I hurried to empty the truck, and went to return it at D&D towing by 1:30. The office there was very messy, wasn’t sure where to go, and dimly lit. Once I got there, the guy quickly changed his tab (it looked like he was looking at sexual content on his computer) he didn’t even turn to look at us. Overall a really poor experience. And the guy wasn’t nice, welcoming, or helpful—in anyway.
Megan MThe key wasn’t in the pick up box. Then the gentleman wasn’t friendly about the situation
Joshua MRude owner
Nelson RReally unkind and rude customer service.
Austin DI would tell My friends never to go to this location 📍 the guy was a jerk! One of the worse experiences I had had in my life.
Alfredo SNo washer fluid in the vehicle and the windows were dirty.
Scot BThe shed the renters were in was gross.
Nicholas MWhen leaving the truck there was no response from inside and no instructions about w h at to do if no one was there. Someone did finally come out.
Danny HThe guy who received my vehicle acted as though I was an inconvenience. Left a review on Google too. Very disappointing because up until this point the experience I had was fantastic. Tell him to improve or to close his doors because whether he likes it or not, he has a customer service job and needs to be less of an ass.
Gage RThe man who attended me was the most unpleasant individuals I have ever dealt with. He told me to back the trailer next to another trailer. So I did. He then came out after I backed in the trailer and complained that it wasn’t close enough to the other trailer. I had to ask where where exactly I should back it in. He then noticed a rock which was apparently not where he wanted it and accused me of placing it where he saw it. I would never use this location again, and I’ll will advise all I know to never use it.
jeremy gEasy before-opening drop off. Put the key in the slot and walked away.
Ray MThe guy was a jerk!
Rick GWas not clear where the building entrance was
Mathew WDrop off yes New rental no
Donakd MThe experience at this Uhaul location was absolutely horrible. When we first arrived he was not even at the location. Then when he finally arrived the process took a long time and the office space was super outdated and dirty. Will never rent there again.
Justin BI don't consider this place to be honest and fair. Talking to Terry (Regional Manager) on the day of return. UHaul was returned same day as rental agreement although I had 24 hours, He promised no additional charges. I was charged an extra day, when it was checked in two days later. I was referred to another manager named Clint, who cannot return phone calls. Hard to communicate with. I have not disputed charges with my bank because I expect Uhaul to step up. I am not sure that I will rent from UHaul again. Up to now, I have had no problems with UHaul, but I have had a good experience with Penske and Ryder.
Antonio BGreat customer service, very helpful.
Cristina FI dropped off late at night. There were few lights & it was difficult to find the drop box. Slightly intimidating for a single female. More lighting would be appreciated.
Marla B