Everything went smoothly. Above and beyond.
Carolyn Clemens
Customer Reviews for DMH Automotive Enterprises
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No one was there. At all. I had to drive around and figure out what to do based on the QR code on the truck. No drop off instructions given at check out and was told there would be a rep there to help with the drop off and it was closed
Christina RentasDrop off only. No office. Knowing this ahead of time would have been helpful.
David AinscowSuper friendly and helpful
Brian TienkenNothing to say here. Was fine
EVAN KWIECIENThis location is a family owned business. friendly service was great. I was able to leave my vehicle while is utilized the truck. I will use this location again.
Gena BriggsThe key drop box does not have qr code
MASUDUR SIDDIQUEEMy reservation was not set up correctly and I didn’t get a code to get the key to the uhall. There was no one at this location to help.
Courtney ThoetThey are providing the wrong fuel indication and charging extra price during the return it is very unfair with this type of doings.
naveen jonnalagaddaThe 10 yd truck is designed for small humans. At 6’7” I don’t qualify. Can’t see traffic signals, can’t see all the instrument panel. No suspension system to speak of. Lights worked!
Jon EdgingtonNothing. Customer service was excellent. He even made us feel at home.
Tesheeka MakerThe digital check out app did not accept my headshot 5 different times even as I was on a flat background and had no mask, hat or glasses on. There were issues with it accepting the back of my driver's license, their scanning feature didn't work and it was not clear what orientation they wanted the drivers license in. Then when I went to bring my truck back I couldn't find the gas calculator. The reservation said it was in my contact I went through the digital contract several times and had a 2nd person look as well but neither of us could find it. You would think they would have it available on the website but neither I more my friend could find it. I ended up overpaying for gas because of this.
Amber Van WinkleThis location was brand new; so the owner was a little rusty in setting us up. So not fair to rate a first starter. They did throw in extra blankets because they had none so I appreciated that.
ANTONETTE MASCARENASThe interior of the truck was not clean, but after speaking with Uhaul, the situation was remedied.
Scott GiffinI was over charger for gas and when i try to return the truck the man was not there he leave work 2 hours before closing. Because of the service i received here moving forward I will mostly never used uhaul again.
Rose Allen-IrbyIt’s ridiculous for me to be charged to use a dingy truck for two days that I had for a couple hours. Disgraceful. $19.95 is a scam. Never again.
Wendy CampbellDarryl is the best. I had a wonderful experience. His customer service is at the highest level.
Gabriel GuzmanThe owner was amazing. He made the process smooth and easy.
Troy StockThe location was not the location we reserved from, that location did not have the truck we wanted so they told us to go here instead. When we got there we went inside the office door, which is evidentally closed on Saturday, but the office door was not locked. The alarm went off and the police came. We had to show ID to police and talk to them until they could get a hold of the owner. We asked the owner for the key, but were then told to use the prompts online to open the key box. This process is TERRIBLE It took over 45 minutes to get the key out of the box. The ap kept starting over, we had to resubmit photos, it was a nightmare! Not a pleasant experience at all! We got there at 8:56 and didn't pull out until almost 10 am. Trucks were parked very close together and if we didn't have experience in driving bigger trucks there could have been a lot of damage. Truck only had 1/4 tank gas in it. We've always gotten them full and returned full. Bed of truck was not swept out entirely.
Christopher RichardsonEverything was ready to go at 6:30 am! Nice and easy.
Benjamin PortisI would include the lockbox code in the “return” process because I wasn’t able to get back into the lockbox (I had locked it during the pickup) and ended up having to call Customer Service. I guess she “left a note in my account”, so hopefully all is well. I had to drop the key in the “24-Hour Return” key-drop, which is not the place that the app directed me to drop my key in. I’m skeptical about whether or not I’m going to get charged for this. Otherwise it was just fine, the app was great aside from this.
Austin FarrellSame as above
thomas dementThe website now shows a reduction of $50... The truck leaked. The flexible thing where you return the truck to the same location is not really applicable if the don't give you st least what the round trip mileage is!!! Also...the truck leaked bad and soaked many important items...some that cannot be replaced!!! Not sure why you are asking for feedback...its not like you give two shits anyway! I will not be returning to uhaul ever as a customer!!!
Dawn WojickI was charged another day for my truck but was not able to keep it because they had already rented back out again so I was rushed to get it returned and charged for it
Nate JonesProfessional, courteous service
Rob Cavanaugh