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Susan D
Customer Reviews for Dads Toys
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No one returned called. That includes U-Haul and place of business we rented from. We called U-Haul 2x and was on hold for 25 minutes each time with no each call ending in no resolution. I would never use U-Haul again if they basically didn’t control the market in my area. Honestly I have never had service from any establishment as awful as I did yesterday. Made my sons move from college to home awful
crystal pI have worked with Dad's Toys for 4 years now while my daughter was in school. I can't say enough about this location! Christina is amazing. She has always been helpful, friendly, accommodating and fantastic to work with! I am very thankful for all the help and assistance that she provided. This location is comes HIGHLY reccomended!
Jeffrey BThe trailer was dropped off on March 31, 2024, at this location on the same day it was rented in Cincinnati. I called the Uhaul 800 number to report the drop off of the trailer. I received a call two days later from Uhaul in Columbus, OH asking when I was going to drop off trailer. I was informed no one had checked the trailer in. I received an email on April 3, 2024, advising the trailer was dropped off. It appears there are communication issues with Uhaul that need to be resolved.
Mike TI don't like that the hrs shown aren't the hrs available however when I went to another location prior they have the same policy ... But I have rented before from this location and she's awesome... Systems down ? No problem she has you covered... So I will continue to use her office ;)
KENNETH HU-Haul online did not have ability for me to pick up truck with cell phone even thought they took and confirmed reservation online. I was on hold 53 minutes with Uhaul morning of pick up and the lady couldn't get the pick up to work on my phone or online. She then said she couldn't hear me anymore and hung up and didn't call back even though took my number for just this reason. Your call in support is abysmal. I called Dad's Toys prior to booking online and no one picked up phone or returned voicemails. Thankfully day of rental they picked up my call and got me on the road over an hour late after Uhaul corp customer service was zero help. Because of this my timing loss compounded through out the day losing me many hours wasted.
Chris LManagers, sakes person went above and beyond the call of duty you doing to Supply a tow hitch and light adapter for my personal use for a few hours I think them for that.
ERIC JEasy and convenient
Suzanne PN/A
Sheryl MI didn't realize I needed a 7-way round to 4-pin-flat towing adapter for my 2020 Honda Ridgeline. I usually expect to buy towing accessories at U-Haul, but this location was physically closed and the rental was initiated over the phone. I had to drive to O'Reilly's auto parts to buy the adapter.
Henry MThe person I spoke with was very friendly and explained everything very well
Bruce SN/A
Sheryl MI’ve used them several times. Great people.
Andy MNo one was on site. I couldn’t get the trailer off and had to get my movers to assist me
William LHad lights on the dash that it had a flat tire. Vehicle was muddy inside. No paper floor mats. Customer service was top notch!! Other places should take note!!
April MThe online checkin sucked, it could not be completed even after several 800 phone calls. What a PIA!! If it wasn’t for the help from my local dealer Christina, who was recovering from major surgery and got me going!, I’d still be sitting there waiting for that van.
William FN/A
Sheryl MI have rented from them several times and always go to them when I need a truck rental.
Deborah HGreat experience. Well run. We will rent again.
Bob DBest uhaul experience I have ever had, my first time renting from this particular location, and will always be using this location only, very different from all of my previous experiences with other locations, here helping out customers comes before making money, I wish that all other locations can learn from them how to run a business, thank you so much for your help, I will always come back.
Ahmed YThe location does not have good cell service making it almost impossible to do the online check in process. My overall experience with the online check in process was very negative. There has to be a better way for that to occur. I will not be using the online check in option in the future. I was very, very frustrated with the process.
Patsy PReally nice people…great service! Ty!
Virginia SMilage was incorrect. Starting milage was 87937. Should be billed for 38 miles not 65
DON HChristie was great to work with.
Aleta PGreat customer service from the local Uhaul office. Fast rental time and affordable pricing
AARON THelpful, fast and friendly! Easy in and out!
Debbie HThe owner here is fantastic!!
Brady JThe location is very convenient for me and I feel for most people residing in Athens or Albany, with excellent customer service. The owner is very kind and considerate. Thank you so much for your kindness💕.
Sibongild PThey are very nice people to rent a u haul from
Mary GNothing negative. It was super quick, easier and inexpensive. I would have used a Uhaul many other times instead of bugging someone to move big thins for me( my sons in laws). I’m definitely going to be a return customer! Thank you!!
Lora HTruck in bad condition and did not run well. Lots of sand in the back. Person was not there to give me key and we had to wait 30 mins for them to answer our calls and tell us to get the key from the truck. Cost way too much for just taking the truck 21 miles and returning it 2 hours later. Ridiculous. The place we picked up was also gross and creepy too.
Alexander BThere was no one around and it was during the “open” hours.
Stacey KI would recommend this UHaul location to anyone! Kristine is wonderful and helped me figure out just what UHaul would be best and safest to meet my needs. She provided me with several options. Additionally, she was so understanding and I was able to contact her when we were on the road to answer questions we had about the vehicle. As a woman, this gave me a great deal of comfort that someone had our back and that she wasn’t just renting us a vehicle, she was providing us with “service”, caring, and concern for our safety. Hard to find these days!
Renee MNot sure for the next customer but i wanted to ask few questions for my self. 1. I returned the U Haul the same day i picked up (picked up on 8/4 and returned on the same day). Per the contract the return date is 8/6 at 10 AM. I returned the truck after hours and the location entrance was totally dark. A street light at the entrance would be great to have. 2. I also put full tank of gas before returning. I later realised when i picked up, the tank was 1 quarter less than the full tank. Would really apprecaite if i can be given some refund/credit for the early return and extra gas.
Subrahmanyam KDid after hours drop off on a Sunday but called the location to make sure they offered it as a service. They were very friendly and polite!
Shane BVery helpful owner. Everything went just right!
Christopher TNot a thing absolutely great service.
Richard LIt was easy
Angel HFor the most part it was clean. It stated in the paperwork if it came back dirty we would be charged. We did sweep out the back end before and after we used it. Just the front end looked as though someone tried to clean it but it was a bit muddy. I would rent here again!
Karen RRental truck steering was worn out at 86000 miles on the odometer. At 55 mph on a concrete 4-lane the vehicle wondered to the left then to right, at 60 mph vehicle pulled hard to the right. Cold tire pressure was 80 on all four tires.
Ted FGreeted by a super nice man and his sweet adorable dog. Quick and efficient turn in process.
Joel SNothing. Everything was nust as good as the last time I rented from this location
HEATHER SThe staff at Dad's Toys were very helpful through the whole process. I waited too long to reserve a unit and we had the unique need that we were storing multiple people's items during the move-out/move-in transition week. Kristine was able to work with me and helped us with a spot for the truck to stay until we were able to move in so it wouldn't be on our neighborhood street. I've already recommended and will do so again, when we might need a uhaul in the future.
Tim KVery helpful
David KWill use this location again when needing a rental truck....
Tracy YIt was the Best I’ve ever been too !
Michael MGreat customer service. Second time renting from you and will come back again.
Jason SThe location fixed what the uhaul customer service line jacked up. They need to create a survey to fill out about the corporate workers who wasted my time, sent me to the middle of a cornfield 50 miles out of my way! Dads toys saved my day and made it a little better.
Rodney B