Don’t change the drop off location the day of and charge them for extra mileage.
Shawna O
Customer Reviews for Dal Bello Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I did not have the best experience in collecting my held balance it took hours to resolve and made me go late to work always give the needed information ahead of a drop off to help reduce time wastage
Noel EThe location was fine, and the staff at the location were excellent. The booking process was terrible, with a last minute cancelation, and minimal attempt from the service agent to resolve the situation. I was inconvenienced to drive 80km out of my way to get the vehicle i had reserved, and was compensated only $50 for the missed reservation. Uhaul has a very poor track record with this, as it has happened to me multiple times in the past. I would certainly not recommend Uhaul and will be unlikely to return after this experience, as it is all too common for Uhaul to not honor its contract and agreements.
John HStaff were very kind, but the process was kind of slow. Would be great if it supported self-check in.
Timothy EI will never rent fro Uhual or recommend them .
Othniel AGreat hassle free rental. Couldn’t be happier with Chad at Dal Bello rental location .
LOU ZI got 8' truck for 2 hours and Uhaul charges $40 that's big amount. Uhaul mentioned $19.95/ Day, but there is nothing like that.
Faisal AEverything was fine
gorav kMore time with the UHAUL for my payment
JEFFREY MI was Chad's first UHaul pickup and he was accommodating and helpful! The location is great and the transaction was smooth. I did have some app issues but Preston was super helpful and delivered excellent customer service to get me on my way smoothly and quickly.
Johanna B