Customer Reviews for Danbury Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Danbury Self Storage

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

William C. on

Rating:

I was able to reserve a unit and move in the same day. The location is perfect and the unit is very clean.

Larry D. on

Rating:

Include a moving blanket

Jean T. on

Rating:

Customer did not leave a comment.

John R. on

Rating:

Customer did not leave a comment.

Judith R. on

Rating:

Check to make sure the CHECK ENGINE LIGHT is off or assure customer there is NO problem.

Bryce M. on

Rating:

great service

MICHAEL S. on

Rating:

Customer did not leave a comment.

austin m. on

Rating:

Price was not competitive with other places for same service.

Dana E. on

Rating:

The facility was clean and the manager was very friendly and explained everything very clearly.

Weimin Y. on

Rating:

Customer did not leave a comment.

alison r. on

Rating:

Customer did not leave a comment.

Stacey J. on

Rating:

Customer did not leave a comment.

Louis M. on

Rating:

Polite and helpful

John W. on

Rating:

Customer did not leave a comment.

LUCIO L. on

Rating:

First nuisance- Called customer service to pick up a van that night. Went to the facility at 10:30 pm and was told the lady made my reservation for the following day. called customer service and she said she has another van for me at another location. I stated ill be there in a few hours to pick it up. Second nuisance- I got to the location at 510am. i took the selfie and 2 photos of my license to pick up the van. the website kept denying my request. Went on live chat with Joshua. He stated i needed a passport or to call contacts. I stated i drove up from NY (Now in CT) and i didn't have my passport but i have copy of it on my phone i can sen. He stated i couldn't use that and i had to have them call one of my contacts to verify my identity like a selfie and license wasn't enough. i told him its 5 o'clock in the morning, I'm not waking anyone up at this time for you to verify its me. he stated that i wouldn't be able to rent the van then. Mind you, i was on a tight time restriction for a scheduled appointment which i had to reschedule once already for their previous mistake. he kept stating i had to have someone to call. I eventually had him call my mother at 5 am and wake her up after she gets no sleep anyways from work. All of a sudden he states he needs one more contact to call. Are you serious? You just had me wake my mother up and want someone else to call. i stated to joshua that no one ever told me i needed a passport or to call to verify myself. He said yes we sent you an email which i told them U-Haul never did. so while on the chat i called customer service, and asked about this "email." Customer service stated to me they they indeed NEVER sent the mail. After all of this back and forth it was already nearly 6 o'clock. Joshua signed off his terminal in my face and never asked if i needed any more help. I drove to my location for the scheduled appointment and my job was cancelled due to my delay which was created by UHAUL. iI lost out on a lot of money and any future business.

Carla C. on

Rating:

The unit was as advertised - thank you for the service!

Siri c. on

Rating:

Customer did not leave a comment.

Brian H. on

Rating:

Everything went smoothly.

Jennifer L. on

Rating:

Staff was very helpful and courteous. I paid for a lock through the uhaul reservation but they said there wasnt a record of it. Had to buy another, but still charged. Unaware of the $25 admin fee.

LINDSAY C. on

Rating:

The storage area is easily accessed and perfectly clean. The staff are so helpful and lovely, making the whole moving experience a little better. Highly recommend storing with them

teresa b. on

Rating:

Customer did not leave a comment.

Ralph N. on

Rating:

Customer did not leave a comment.

Antonello C. on

Rating:

Customer did not leave a comment.

Fred A. on

Rating:

they were ready and prepared for my arrival. very friendly as well.

Michael M. on

Rating:

Customer did not leave a comment.

Dianne R. on

Rating:

I called U-Haul and spoke to a very nice associate. I had to postpone my move and also the storage unit. I do plan on calling back once I know the exact date of my move. Hopefully it will be soon.

William K. on

Rating:

additional lighting outside the units would help.

Craig M. on

Rating:

Customer did not leave a comment.

ROBERT M. on

Rating:

I was entirely satisfied with my experience at the Danbury Self Storage facility located at 2 Plumtrees Road. The unit was secure, well maintained, and easily accessible.

TIMOTHY J. on

Rating:

Filled a need nicely. Kind and friendly staff.

NANCY L. on

Rating:

Friendly and helpful service.

JASON H. on

Rating:

All good

Aaron F. on

Rating:

The lights are somewhat hard to find on indoor units

ENIO A. on

Rating:

very nice

Anibal C. on

Rating:

Customer did not leave a comment.

Michael A. on

Rating:

Customer did not leave a comment.

Meghan O. on

Rating:

The mobile experience was beyond awful and I will tell anyone I know that is moving to make sure they pick up their rental from a person so they don't have a headache.

Ethan H. on

Rating:

Customer did not leave a comment.

paul b. on

Rating:

Everry thing went very well,Good crew that works in Danbury

SUSAN S. on

Rating:

Our location is convenient to us but beyond that the staff there is extremely accommodating and has A-plus customer service skills!!!!

Beth G. on

Rating:

Customer did not leave a comment.

Decima B. on

Rating:

Expensive. They should offer discounts. I used this service for two hours and paid over $100.

douglas T. on

Rating:

Customer did not leave a comment.

mike m. on

Rating:

When you state access to the lot from 6am-8:30pm it wasn't clear that is only with a code or something. So when I showed up at 7:45 to return van and get my car I couldn't get in until 9am. No big deal but just saying.

mark c. on

Rating:

N/A

tony p. on

Rating:

the truck had mice nesting in vehicle. i can smell the urine from the nesting mice and it was horrible. i had to close all vents and drive with the windows open a 90 degree day

MELINDA S. on

Rating:

At first it was very good. My code would not work later, that was poor, after hours call agent gave an emergence code. That part, very good. Agent in the am was rude. Onsite manager fixed it.

VICKIE S. on

Rating:

the original unit824 was very difficult to get into. The slide did not line up with the hole. I called and a woman came out and had the same issue and then gave me another unit 779.

MATTHEW K. on

Rating:

Easy process, Angelica was very friendly and answered all of my questions and concerns.

THOMAS D. on

Rating:

Staff was super helpful and I was able to to move in the same day. A delight to work with. I look forward to utilizing the storage unit.

DEBASHIS S. on

Rating:

Quick processing. Explained all the steps clearly.