Customer Reviews for D&A Auto Body LLC
(U-Haul Neighborhood Dealer)

Rating:

3.0

Wai

Rating:

5.0

Give the customer a little more miles,I got charged an extra 60 bucks for going 60 miles over,I feel I paid plenty and left well over the amount of gas, which I was not credited for.should be one hand washes the other?

Rating:

5.0

Overall a perfect experience, friendly, punctual, affordable. Look forward to doing business with this local uhaul dealer.

Rating:

5.0

A pleasant experience.

Rating:

5.0

This uhaul location goes above and beyond. I’ve used them before & would again. Highly recommend. Julie S

Rating:

5.0

Good customer service

Rating:

3.0

The van had the low tire pressure sign on though the representative assured me that the tires weren’t low. Checking in via phone was annoying and I am uncertain that all pictures loaded, but being charged $20 to wait was not okay. Also - I was charged for the damage protection though I thought I declined at booking. Relying on messages/mobile devices in rural areas to provide initial check of vehicles and sending contracts sometimes means those items don’t arrive before leaving the pick up location.

Rating:

5.0

Nothing - the couple who run this franchise were amazingly nice, you don’t get nice customer service anymore. I will definitely rent from them again!

Rating:

5.0

Excellent experience

Rating:

5.0

Super easy from beginning to end. Lifesaver.

Rating:

3.0

There was a compartment in cargo area that said there were 6 moving blankets inside. It was empty, would have been useful had they been present.

Rating:

3.0

The moving blankets I ordered were not in the van. Made our day much harder

Rating:

2.0

We were charged 20 dollars for returning the truck early. No one has responded to our request for an explanation

Rating:

5.0

N/A

Rating:

1.0

Ask for a truck for 2 days because they were too lazy to set it up at the office for rental they asked me to come in Friday morning to pay for it and pick it up Friday evening instead of Saturday morning which I did returned it Monday morning they charged me for four full days when it was supposed to be too they're rip off they're a scam and they just try to get you for every nickel and dime they can I drove the truck 40 miles as a local rental and got charged over $300

Rating:

4.0

Nothing , everything went as it should .

Rating:

1.0

Filthy office full of smoke. Poor drop off location that was overly packed and not easily navigated. Disappointing.

Rating:

3.0

N/A

Rating:

5.0

The staff at the uhaul location in Front Royal VA and Stephen City was awesome beautiful customer service

Rating:

3.0

Overall decent experience. Never received my furniture pads. Guy at uhaul desk was unhelpful. Windows need to be cleaned on truck. But for the most part everything else was smooth

Rating:

5.0

Holy fucking crap are you way over priced. And wtf is this economic fee. I use it for 4 hours and was charged over 100 bucks. With that add say 20 buck rentals

Rating:

5.0

No improvement necessary!

Rating:

5.0

We dropped off the truck on Memorial Day and the location was closed.

Rating:

5.0

The nice lady who has checked me in these last few times is terrific...very efficient. The van I've rented has been fine and serviceable...but there is always a "check right front tire" display on the dashboard. It's never been a problem, but I'm just saying. Thank you for providing this valuable service. I've been helping a friend move -- several times, unfortunately -- and U-Haul in Front Royal has been a savior.

Rating:

3.0

Connection issues at pick up location made it a slight inconvenience to complete the transaction.

Rating:

3.0

I dropped off after hours. No contact with anyone

Rating:

5.0

I was back to return the rental over an hour before scheduled closing time but was unable to do so. It was not the way I would expect when observing the times scheduled to be open.

Rating:

3.0

The uhaul had trash inside the cab and the bed was covered in dirt. There was also a hand truck that was loose in the back of the bed. The location was not bad. It was a basic lot great for mobile pickup. Nothing too outstanding about the location. Uhaul in general is outstanding. The quality of the truck, ease of mobile pickup, the price, and the clarity of return policies shows why Uhaul is so popular.

Rating:

3.0

Charged twice for the same amount pending charges so I can dispute it, both 53.03. Truck had a muddy/dirty cab

Rating:

5.0

Process was easy

Rating:

4.0

The nice lady who checked me in is fabulous...and she made sure the driver's seat and floor were cleaned, but the van, itself, was not in good shape and it was not clean. I love how kind this check-in lady was, but I think UHaul could do better with the maintenance of the vehicle and the cleanliness. The cargo area was filled with toothpicks and catering aprons -- obviously recently rented to someone delivering food to an event. Also, the back bumper was starting to fall off and there was a warning about low tire pressure on the dashboard. I have used this place once before for helping a friend move, and I appreciate the service in this location, but I just don't think the condition of the van was that great.

Rating:

3.0

Online check in was cumbersome

Rating:

4.0

I had requested furniture blankets when placing my reservation online, but they didn't have any available at pickup.

Rating:

4.0

Parking is very crowded but they did let me park my car and leave it in the trucks place while I was using the rental truck!

Rating:

5.0

Easy drop off; no issues.

Rating:

5.0

Everything was exceptional.

Rating:

1.0

Have the rental at the location. If you reserve something for the holidays, expect it to be there and ready for my move. Then I return late after receiving late and get charged. I’m done with UHaul and I’ll just go to Budget or Penske.

Rating:

5.0

I do not recall reading that I was to refill the tank. I got the truck with just a tiny bit above half full tank. I returned the truck with just a little below a half full. Why in the hell would I have to pay $47.50 for that small amount? It’s probably $47.50 to completely refill the tank, but I didn’t get a full tank. That, at the end, was disappointing. The process of check in and out is a bit much and was frustrating for someone that’s not super tech savvy.

Rating:

5.0

Inspect tires on the trucks better

Rating:

5.0

They punched in my rental #ps and I was on my way

Rating:

4.0

The lot was very full and even though it was before 5 p.m. on a weekday, the location was closed so there was no one around to ask about where to park the truck when I dropped it off.

Rating:

5.0

D&A makes the process pleasant and easy .

Rating:

5.0

Everything was very easy

Rating:

3.0

While waiting for approval for self check-in, the screen auto directed me to load a photo of my license again. After doing so. THEN it showed the message about needing the corners showing. Being able to see the message of what needs fixing before being prompted to do so would be helpful.

Rating:

5.0

The U-Haul 24/7 website was fantastic as well as the cust care service team when I called. Great organization 💕

Rating:

4.0

I appreciated their flexibility in pick up and drop off times.

Rating:

5.0

Drop off parking lot needs to be better marked on where they expect the trucks to be parked.

Rating:

3.0

Clean the inside of the windshield and replace the broken windshield wipers. Everything else seemed clean and good.