Customer Reviews for D&A Auto Body LLC
(U-Haul Neighborhood Dealer)

699 reviews

210 E 4th St   Front Royal, VA 22630

(540) 551-5023

Location Hours

  • Mon-Fri: 9 am - 2:45 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(540) 551-5023

210 E 4th St
Front Royal, VA 22630

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 2:45 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Jacob H. 
Rating:
3.0

had trouble finding a place to return and park our truck when we returned after hours

STEPHANIEBETH R. 
Rating:
5.0

While the location was friendly and helpful, I am very displeased with the reservation system. Reservation was made at closest location for equipment that was promised, but was not available. Was sent to another store 40 miles away. It was very inconvenient. The guy at the original store in New Market is not helpful. Don't go to store at 146 W Old Cross Road. Staff are terrible.

STEVENLEIGH J. 
Rating:
1.0

Still haven't got receipt final bill w credit re low mileage

GEORGE K. 
Rating:
2.0

Customer did not leave a comment.

JAMI D. 
Rating:
1.0

Customer did not leave a comment.

Dori N. 
Rating:
5.0

Customer did not leave a comment.

DEREKWILLIAM H. 
Rating:
2.0

Pick your drop off locations better.

Wayne R. 
Rating:
5.0

Customer did not leave a comment.

EARLMASON K. 
Rating:
4.0

Website down for remote pickup. Manager was great about opening earlier for processing in a timely manner. Great customer service and will use this location again.

DAVIDIRA S. 
Rating:
5.0

Customer did not leave a comment.

HOLLYADRIENNE O. 
Rating:
5.0

Customer did not leave a comment.

ROBERTDREW F. 
Rating:
3.0

Customer did not leave a comment.

Anjeannette W. 
Rating:
4.0

Customer service was very helpful, as they always are at this location.

ERICJAY A. 
Rating:
5.0

Definitely recommend this location

LANCE J. 
Rating:
5.0

Customer did not leave a comment.

CORINNAKRISTINE P. 
Rating:
5.0

Fue amable la que atendió

RODRIGO A. 
Rating:
3.0

I was suppose to get my trailer in Culpepper VA and when I arrived on time, it was not there. The lady was so helpful in getting us another location to pick up. She got her district manager involved and we headed to Front Royal to get one there. Difficult to get a trailer in Northern Virginia, so I would not recommend it to a friend. Get more trailers in Virginia.....a huge fleet of trailers in North Charleston where we dropped off the rented trailer.

DARLA G. 
Rating:
3.0

Longer Saturday hours and open Sunday. Many of the U-Haul renters are only there during the weekends.

HOLLY K. 
Rating:
4.0

Customer did not leave a comment.

Shane G. 
Rating:
5.0

Easy to get to, and Great people to work with on the transaction.

DAVIDMARK N. 
Rating:
5.0

Great and quick service!

DAVIDALLEN D. 
Rating:
5.0

Customer did not leave a comment.

RICHARDLEE P. 
Rating:
2.0

I called at my appointment time and there was no truck available, I had to wait until 11 to pick up

JOSHAWA E. 
Rating:
1.0

Customer service sucks

JESSIENATHANIEL S. 
Rating:
3.0

Customer did not leave a comment.

Holly T. 
Rating:
5.0

I would have liked a copy of the bill.

ELAINEGAIL F. 
Rating:
5.0

Nothing, quick turnaround, helped me hook up the trailer. Great service.

OSBORNEIRA H. 
Rating:
1.0

No one was there to accept the equipment even tho they were supposed to be. Charged me 20 dollar fee and also said equipment was turned in late even tho it was on the lot the day before. I have pictures to prove with time stamp.

CHARLESLYNN MARC S. 
Rating:
5.0

Customer did not leave a comment.

CHRISTIEDAWN S. 
Rating:
5.0

Customer did not leave a comment.

Christian C. 
Rating:
5.0

I can't think of anyway that uhaul could be improved. You guy's have really got your shit together. You helped me escape the evil clutches of a crazy bitch. God bless you.

MARCELLINODOMINI F. 
Rating:
3.0

Customer did not leave a comment.

Mark G. 
Rating:
4.0

Office was not well marked, otherwise everything was great, pickup was smooth and efficient.

Peter M. 
Rating:
3.0

Customer did not leave a comment.

Christopher V. 
Rating:
5.0

If I would rent again witch is likely I learned better how to return the vehickel

ROBERTPAUL R. 
Rating:
5.0

Customer did not leave a comment.

Janet S. 
Rating:
5.0

friendly and quick. I have no complaints.

ANNLENORE V. 
Rating:
5.0

Customer did not leave a comment.

TERENCEMICHAEL L. 
Rating:
5.0

This location was awesome, Emily hooked the trailer up for us. Made sure the lights worked and was very friendly!! I would like her to know that this was the easiest trailer rental we have had so far! Amazing U-Haul dealer!

MARIALUISA M. 
Rating:
5.0

Customer did not leave a comment.

SHANNONELIZABETH S. 
Rating:
5.0

None.

JEFFREYALLEN G. 
Rating:
5.0

Customer did not leave a comment.

CYNTHIAALLISON D. 
Rating:
2.0

Customer did not leave a comment.

Brinnen C. 
Rating:
4.0

Customer did not leave a comment.

Phillip R. 
Rating:
5.0

Customer did not leave a comment.

jane S. 
Rating:
1.0

Customer did not leave a comment.

RUSSELLKIRKLYN G. 
Rating:
5.0

I ordered a furniture dolly and it was not in the truck. I was still charged for it.

LeAnne R. 
Rating:
5.0

Customer did not leave a comment.

CHENOATATE S. 
Rating:
5.0

Quick and easy service. Friendly employee at desk

Russell H. 
Rating:
5.0

Great experience. Very professional and knowledgeable. Thank you for a great rental!

Carol S. 
Rating:
5.0

The trailer was hooked on the truck prior to arrival, that saved us a lot of time. The lady was very nice. The location is your typical auto body shop type of place. Great location to maneuver the truck and no issues at all. Not far from the main road and easy to find. Thank you!

KARA R. 
Rating:
5.0

Customer did not leave a comment.

Bryan D. 
Rating:
1.0

Customer did not leave a comment.

David M. 
Rating:
1.0

was not open at 3 pm on Monday - called to return 3 days early and was charged 20$ drop off fee, was told to leave keys in box, did not offer to help in any way.

Lynne M. 
Rating:
1.0

No sign on outside of building. Very hard to find the office. The office person didn't give any help on unloading the trailer. She even didn't know I am going to return the trailer.

Jian Y. 
Rating:
5.0

Nothing

ALBERTTURNER L. 
Rating:
4.0

Customer did not leave a comment.

JAMESCRAIG A. 
Rating:
3.0

Customer did not leave a comment.

JAMESROBERT M. 
Rating:
3.0

Customer did not leave a comment.

IANOLINTAG U. 
Rating:
5.0

Thank you. All went well. Very flexible staff.

ROBERTPATRICK C. 
Rating:
4.0

Customer did not leave a comment.

LINDAELIZABETH W. 
Rating:
4.0

Customer did not leave a comment.

PAULWESLEY S. 
Rating:
5.0

Customer did not leave a comment.

George B. 
Rating:
3.0

The location was convenient for us because it was close to our new home. (And we didn't have to drive it a farther distance to a different drop off). But, nothing else was impressive about it.

Nancy S. 
Rating:
5.0

Customer did not leave a comment.

thomas T. 
Rating:
3.0

Clean up the office and make it more presentable.

MICHAELANTHONY L. 
Rating:
5.0

Customer did not leave a comment.

Benjamin S. 
Rating:
4.0

Truck or Van (availability was great, usually hard to get the van) are always clean. No major problems with either truck or van, that would have delayed the reason I rented the truck one week, the van the next. Women running the office, is friendly and quick. .

CINDYJOY F. 
Rating:
4.0

Your prices are not what you advertise. Your add on fees more than triple the price. It may be legal but your scamming people to get them to the door. Just be honest so your customers know you a company people can trust.

DOUGLASGAIL A. 
Rating:
1.0

This location was is a creepy back alley gravel parking lot. I was literally afraid I was going to get murdered the entire time.

ANGELA R. 
Rating:
5.0

Customer did not leave a comment.

SKYEVAN F. 
Rating:
3.0

The office is pretty cluttered, but overall the people were nice and friendly.

CINDYJOY F. 
Rating:
3.0

Picture of location of lock boxes is not correct or current. Take the time , one second ,to update the location of the lock boxes, a simple courtesy to the customer.

Curtis L. 
Rating:
5.0

Customer did not leave a comment.

VALERIAD R. 
Rating:
5.0

Professional location in every way. I will go back to rent here again.

MICHAELFRANCIS R. 
Rating:
3.0

Customer did not leave a comment.

Joseph M. 
Rating:
5.0

Customer did not leave a comment.

Valeri G. 
Rating:
5.0

Good check in service

Paul V. 
Rating:
5.0

Customer did not leave a comment.

BARRYB L. 
Rating:
3.0

Customer did not leave a comment.

Jeffrey R. 
Rating:
3.0

The lady was very helpful when picking up our trailer. My biggest complaint is that we had reserved some moving blankets and were not provided with them. I didn't think to check until I'd already left the facility and it was too late. This was not a problem on the other end as the person checking me in fixed it, but I was forced to purchase my own moving blankets after paying to rent them and was not happy about that.

Natalie B. 
Rating:
1.0

Customer did not leave a comment.

CHARLESA M. 
Rating:
5.0

Customer did not leave a comment.

CLAUDEHENRY T. 
Rating:
5.0

Customer did not leave a comment.

Kathy H. 
Rating:
5.0

I dropped off on Sunday. Contactless drop off.

Howard C. 
Rating:
4.0

The price per mile is extraordinarily high!

CATHERINEG K. 
Rating:
1.0

Customer did not leave a comment.

Aldo R. 
Rating:
4.0

Overall the haul and service great just the tow dolly wheel was out of balance or out of round we had a vibration through out the whole trip not bad enough to request another dolly Emily the sales rep was sweet and helpful

RICKYTULLY I. 
Rating:
3.0

The truck was dirty inside the cab with sticky beverage residue, and the cargo area was unswept and dirty.

Eric N. 
Rating:
3.0

After hours drop off using the mobile app. No issues.

Michael R. 
Rating:
3.0

I dropped off after hours.

Chyanne K. 
Rating:
4.0

Customer did not leave a comment.

GEORGETHOMAS O. 
Rating:
2.0

The truck had not been cleaned since the previous rental. There were not COVID-19 precautions in place. The truck had a utility dolly in it that I didn't ask for and they weren't able to give me the blankets I did request.

WILLIAM G. 
Rating:
3.0

Site itself is a bit dirty, but the staff is friendly and I could get a truck when I needed it.

Diane G. 
Rating:
5.0

Customer did not leave a comment.

NICOLEASHLEY C. 
Rating:
3.0

Came in after hours, was tough finding an empty spot to park the trailer.

Ciro M. 
Rating:
1.0

It should be told up front about extra charges. being charged and told later that there was a contract about extra charges is ridiculous. When i called and spoke with the woman in charge or whatever she is she was very rude and said she didn't care if she was given a bad review. Which I've already put on for uhaul google review for this location. If uhaul is going to do business like a shady car salesman well then that's just wrong when moving is enough in Itself without having to worry about thing's like not being told about charges up front. Hopefully uhaul will correct this and be a more honest company. And the woman working at the location that was rude should be let know that word of mouth matters and she shouldn't tell paying customers she doesn't care if she doesn't have good reviews...

Bianca H. 
Rating:
4.0

Customer did not leave a comment.

Nicholas C. 
Rating:
2.0

These guys made me unhook the trailer from the truck without any help. I had to do the check via my phone as they did not do it. The guy did come over and tell me I needed to back the trailer up more. He was friendly enough, but I thought it strange that I was completely self service when people were there. He did point to the drop box so maybe that is the service.

PaulCarson H. 
No reviews have been submitted for this location.

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