Customer did not leave a comment.
cody H.
Customer Reviews for D&D Plaza
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Service was perfect
KEVIN S.Everyone is not technical so they should be a better option are easier to return the truck
Byron J.This rental of one-way 1300 miles could not have been more perfect! From pick up to returning truck, every person I came in contact with was extremely helpful and courteous!!!
Dreama D.I always drop here and outstanding service
NASSER A.Everything was ready when I arrived. The owner was professional and went the extra steps to ensure things went well. He even suggested some other services they offered that really helped that I didn't think about. I would recommend this location.
TAMARA B.Owner was great. Went out of his way to make sure we were taken care of.
Jeffrey B.I didn't drop my uhaul to port Arthur. I dropped it to Storage Depot in Orange, Tx and was charged extra for mileage and gas when I dropped my truck on a full tank to Orange NOT Port Arthur. Then I dropped it off a day early when I had 2 authorized days
Latasha H.Great location. Great customer service.
MONA F.Drop of location is also nice very easy to communicate and clean and easy location.
NASSER A.Manager/Owner goes beyond his duties to help his customers out with any problems! Excellent people skills & customer service. This was my 2nd rental at this location; it went smoothly as it did on 1st visit.
Florence J.Super fast customer service with a professional positive attitude. Definitely will recommend this location in Port Arthur to my family and friends. Most clean and dependable location thus far !! 100% satisfaction
WILFRED O.He was very patient and gave me the time I needed to make to my appointment with them. I was running late and he gave me that extra time which I appreciate it. Thank you very much!
RONALD B.We attempted to extend the vehicle and were threatened to bring the vehicle back or it would be reported as stolen when we had no issue paying for the extension. Using the words stolen or theft with a paying customer is completely disrespectful and the use of that language really made for a horrible customer experience.
Ken Z.There was roaches !! Infested with them , sprayed raid before we loaded everything and after we unload everything. Very unhappy because they could've gotten into my things and then infest my house . Should do a deep cleaning before letting another person use it . Not cool at all . I have videos
Frank W.Keep up the good work
Wilson G.No one was there even though it was 11am on a Monday.
MELINDA B.Great customer service
Joyce G.Ensure equipment is clean ready for next customer. Better tutorial for after hours pickup and drop-off for people who are less tech savvy. family business.
Moses J.Way way way too expensive
Garrett H.Outstanding service and support. Highly grateful
Dennis J.Mr Darwin Moore was a great person doing my business with, had very great knowledge of the U he
LAWRENCE K.This location sets the example for professional customer experience. They were detailed with instructions and services exceeded expectations. This location with the highest degree that I can give rates higher than any location I have ever used in the past!...
PATTIE E.Great service
DARWIN M.Windshield was so dirty I couldn't see out of it. Manager and everything went great. Not this locations fault it's ALL on Uhaul, but 3 days, 98 miles & $50 fuel.....total being $368... I won't rent from Uhaul ever again
Michael W.Great service!!
Hector M.The owner went out of his way to help us move! Thank you!
MYRNA R.owner was rude, cancelled my reservation and I wasn't notified until I arrived to pick up my uhaul. U haul was dirty and there was smoked weed on the floor of the driver side.
MARY TAYLOR MONE O.Everything was great
DORAL K.Just be real
SEIGLE C.This was an amazing experience. Needed to swap out a trailer on the way out of Houston on a Sunday. No uhauls were answering but They answered when closed and came in to help me in an emergency situation. Two thumbs up!!
DANIEL B.Great customer service.
FARRONN D.Overall my experience was horrible. The sales rep was very friendly and came off helpful. Once I made it back to my house in Beaumont from Port Arthur I realized the dolly wasn't in the trailer. When I called the U-Haul place back the rep told me to go to U-Haul on Milam in Beaumont because it was closest to me. Upon arriving there were U-haul trailers any and EVERYWHERE LITERALLY. I stood in line for about 15 minutes before one of the 4 customers(on the phone) in front of me said that he had been in line for THIRTY MINUTES. I asked the employee as he was walking outside with a LINE OF CUSTOMERS if he was the only one working and he looked me dead in the eyes and said yes. About 10 minutes later another employee pops out of the back. At this point I am PISSED. Don't lie to me!!! There is a line of customers and you don't call for help and NO ONE comes out to help. At this point, the line is literally out the door, AND ITS RAINING. I called the rep who I got the U-Haul from to let him know that I didn't have time to wait can I go somewhere else because the line is too long. He told me that he didn't know anywhere else I could go and he understood because he'd just left from there. We hung up. LONG story short. I WAITED IN LINE FOR OVER AN HOUR WITH 2 U-HAUL EMPLOYEES WHO DIDNT HAVE A CARE IN THE WORLD, THEY WALKED BACK AND FORTH OUTSIDE WITH NUMEROUS CUSTOMERS IN LINE, THE GUY I DEALT WITH WAS NOT FRIENDLY AND DIDN'T TRY TO GO OUT OF HIS WAY TO GO ABOVE AND BEYOND AND I DIDN'T GET MY DAMN DOLLY BECAUSE THEY DIDN'T HAVE ANY OF EITHER KIND. THAT'S SOME BS WHEN YOU'RE MOVING UPSTAIRS WITH A SECTIONAL, DEEP FREEZER, A HEAVY-DUTY KING AND A QUEEN SIZE BED, A GLASS DINING ROOM TABLE, ETC. IN THE RAIN WITH NO DOLLY!!!! I WILL NEVER AGAIN AND I WILL NOT RECOMMEND EITHER PLACE.
Geraldlyn E.This location went above and beyond to make sure I was taken care of. It doesn't get much better than that. No improvement needed. If it isn't broke, don't fix it.
Fatima M.Very pleased with experience
TERRY A.Clean the inside of the vehicle. Disinfect the inside of the vehicle. There were leaves in back and receipts under the passenger seat.
TONIA B.The location was fine except that it was about 20 miles away from Beaumont where I had reserved a truck for pick up over 2 weeks earlier. Terribly inconvenient!! But the gentleman running the place was very nice.
LOUIS W.Keeping dollies in stock is helpful
Amy M.U-haul is a very necessary service. Please be there
JOSHUA T.My experience was horrible! I was charged for a dolly and furniture padding which wasn't even on my U-Haul. Then I waited at my location for over 2 hours for my truck due to an error on U-Haul.
Tarah W.The gentleman at this location was upbeat, friendly, and EXTREMELY fair! Highly recommend this location (D&D Plaza) - officially my location of choice - Very fast/smooth pick up and drop off experience!
Santina N.Great experience I would recommend this dealership to anyone
DARWIN M.The staff had my truck ready and were very professional and courteous. I was ready to go in 10 minutes. I would definitely recommend this location to others.
JODY B.Great customer service! Only one recommendation though, the office needs to be re-decorated with Dallas Cowboys memorabilia not Pittsburgh Steelers and definitely not the Philadelphia Eagles. Lol. All kidding aside, these guys run a great business. I will use them again and highly recommend them to others. Keep up the good work!
IVAN B.Needs no improvement.
Clarence C.Awesome transaction. Location management went above and beyond to facilitate a request. Would definitely do business there again. Thank you Darwin.
Matthew S.Put all equipment that was paid in rental contract in the truck. Paid for a dolly and get to the house no dolly in truck, manager was in office when I return the truck to adjust the bill
Jason C.Clear understanding of rates and cost, better attitudes with customers.
Lenette W.It was not this locations fault but uhaul scheduling is terrible. I had to make several phone calls and go to multiple locations before finally getting a truck.
STEPHEN W.Good friendly service
CARL B.Rude and very unprofessional i won't recommend to anyone this place
ALEJANDRO P.Be aware of your personal information at this location and make sure that your information remain private and safe.
Rosalind Q.Excellent experience. Great customer service, fast pick-up procedure
James K.The only complaint I had was the truck wasn't parked where it said and I didn't get either of the dollies or furniture pads I ordered.
Tammy J.The Transaction went Very Smoothly & Fast.
Darlene W.Nothing to improve, everything was great. Customer service was beyond my expectations! I won't waste my time going anywhere else.
Antoinette M.Everything was great! The service was professional and friendly. I was in and out in a matter of minutes.
Antoinette M.Customers Service was great
Jacqueline F.Service was awesome!
yasmin L.Good
Damian L.