JASON C.
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Customer Reviews for D&D Plaza
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of D&D Plaza
Clarence C.
Needs no improvement.
Matthew S.
Awesome transaction. Location management went above and beyond to facilitate a request. Would definitely do business there again. Thank you Darwin.
Jason C.
Put all equipment that was paid in rental contract in the truck. Paid for a dolly and get to the house no dolly in truck, manager was in office when I return the truck to adjust the bill
Lenette W.
Clear understanding of rates and cost, better attitudes with customers.
STEPHEN W.
It was not this locations fault but uhaul scheduling is terrible. I had to make several phone calls and go to multiple locations before finally getting a truck.
CARL B.
Good friendly service
ALEJANDRO P.
Rude and very unprofessional i won't recommend to anyone this place
Rosalind Q.
Be aware of your personal information at this location and make sure that your information remain private and safe.
James K.
Excellent experience. Great customer service, fast pick-up procedure
Tammy J.
The only complaint I had was the truck wasn't parked where it said and I didn't get either of the dollies or furniture pads I ordered.
Darlene W.
The Transaction went Very Smoothly & Fast.
Antoinette M.
Nothing to improve, everything was great. Customer service was beyond my expectations! I won't waste my time going anywhere else.
Antoinette M.
Everything was great! The service was professional and friendly. I was in and out in a matter of minutes.
Jacqueline F.
Customers Service was great
yasmin L.
Service was awesome!
Damian L.
Good
Peter D.
I had the most outstanding customer experience possible... The owner and staff of this small hometown office absolutely went over and above for me with my move... They called me personally the day before and made sure i had everything i needed and even offered to come out and meet me after hours to help me set up the trailer and the car... After hours couldn't believe it .. Again the best customer service i have received in 10 years,hands down 10 out of 10..
Deidra Y.
Great experience! Professional, fast and very knowledgeable of the business. Also in a great location for the community. We will recommend everyone here for their moving needs.
Marlon L.
The engine sounded like it was skipping gears but other than that service was good
Gary C.
Nothing everything was grade A service.
Clement S.
The pickup location I selected was changed by Uhaul which cost me about 20 miles and 30 min. I past the original location and one other Uhaul location on my way to the new location and both had multiple trailers like the one I was renting on their lots. If the location does not have the item being rented the reservation should be denied and the customer should be able to pick a convenient location to get the item.
Greg Y.
They were very courteous and professional.
Chad H.
I was supposed to be charged less with my reservation. Last minute they sent me to this place but no dolly which i reserved. Then i went 2.miles over so was to be charged 3.27. Was charged twice.
Rahsaan A.
The owner was rap cool & professional..
Rachael M.
The trailer was not hooked up correctly. I trusted the uhaul representative knew more than i did about hooking a trailer. As i was driving down the freeway the trailer came unhooked and skidded from right to left. Thankful i was about to control the vehicle. All glass items in the uhaul trailer were shattered! Besides being incredibly upset at the whole experience, I am having to buy all new dishes, lamps, pictures for my sons apartment. Just thankful he still has a mother and the truck did not flip.
Esterine J.
The manager was very professional and ensured I understood the agreement and the price. He addressed me by name and truly made me feel as if my business was appreciated.
STEPHEN B.
Personnel were friendly and efficient.The owner/manager is a Steelers fan, so that might be a problem for some. To improve the experience, suggest putting up a life size pic of Roger Staubach in the office.
Jacqueline F.
Every thing was professional .
Sally A.
Truck was not the one I said I was to receive when I completed on the uhaul website, was a smaller truck than wanted for move. Your customer service at numerous locations is very unprofessional not about the customer at all.At the location on Nederland Avenue in texas the person would answer the phone and put me on hold and never pick up again,stayed on hold 15 minutes first time.Tried three more times same result,always had good experiences with uhaul Very dissatisfied will try other alternatives next time
Earnest L.
Was charged for miles I didn't even use ... drove a total of maybe 4-5 miles total in the truck and was charged for 20 .... maybe a more clear understanding from the dealer on how that works because he made it seem like I would get money back from anything under 20 miles ...
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