Customer did not leave a comment.
Mona L
Customer Reviews for Daniels Auto Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Worst experience with U-Haul ever!
jim kHonor the reservations that you make
JoAnn MThis location was more helpful than others. Owner helped get the reservation established. Will use this location again if needed
Terry HThe location was supposed to open at 9am. No one arrived until 9:30am. Also, they did not have a utility dolly or blankets as I had reserved. Why reserve accessories if they aren’t going to be available?
THURSTON FThe drop box for keys needs to be labeled better or a sign saying where it is and they reallh need a lot forbtrucks to be returned. I had to leave it on the grass right outside the main lot.
Jeffery MGreat inviting location.
RONNIE AThe gentleman I spoke to over the phone was very friendly, pleasant and helpful.
RONNIE AThe truck had red clay all on the cab floor board which I ended up getting charged a cleaning fee when I dropped off the truck. The back had not been swept out and the moving blankets were dirty.
Michael AAccessible and instructions for mobile pickup were clear. Would not recommend for night pickups. Vehicles parked in field/tall grass.
Lyle WThe pickup location was crap however, Ted with Computer Essentials 1280 Eatonton Rd, Madison, Ga 30650 was extremely helpful in finding it for me. I had reserved a truck at a different location and somehow they allowed the previous renter to extend his rental past the day I was supposed to pick it up. I called around and Ted didn't have one at his location but with an amazing display of customer service he was able to find one for me. Thank you Ted. Five stars for you friend. I will gladly recommend HIS store location to anyone.
Daniel BTrailer was in the middlemof a junkyard. Was very hard to access.
George HDon’t charge for a cleaning fee when the item was returned clean. I will not use uhaul again.
Mechelle SIndicate where the lock box is and install a light there. The owner/operator was very helpful with my after-hour pickup via phone but without his help, it would have been hard to find the box. However, he was very willing to help and patient, so I rated the experience as above-average due to him and his assistance.
William TI have three sons in college. We have been renting U Haul trailers for years. I have been contacted multiple times over the past few years about not returning trailers which I always do according to my rental agreement. I now take photographs of the equipment when I leave it because the likelihood is high that I will be contacted. On the 7th of October I was contacted about returning a trailer that I rented almost 2 months ago to the junkiest location where I have ever left your equipment. Your system of acknowledging equipment returns needs major improvement.
Brent WGood service no problems encountered
CALVIN GAfter picking up the truck I noticed something was wrong, it was shaking when I accelerated to 40mph. I called uhaul immediately and reported it, and they sent someone to inspect. It was about 8:30-9pm before someone could come out. I wasn’t sure if I needed to use another truck so I could load it that night anymore which threw a wrench in our plans. The inspector stated on the record that the tires were out of balance. Uhaul rep asked me to take it to a shop and get it balanced, but there were no shops open on Sunday. I rode 280 miles to my destination shaking up and down. No compensation was offered to me.
Chris WThe vehicle was just what we needed to pickup a used bunkbed. The gentleman at the rental place was very friendly and helpful. We would rent a vehicle from them again if needed in the future.
Michael SDid not have appliances trucks I reserved online. Had to go to another uhaul location to pick up
JEFFREY KThe Automated system was a complete failure. It kept telling me I was at the wrong GPS location even though I was in front of the Truck. The Garage owner could not get the U-haul system to work either. After 30 minutes of us trying and me being late for my movers (who were paid HOURLY) we finally got it rented. Very Frustrating. The business owner was very helpful and accommodating he really tried to help.
Michael SExcellent service. He was prepared and used U-Haul technology well. No need to copy docs and I’d again as other dealer used. Use this guy!
Timothy SDaniel is very accommodating. He is helpful in every way.
EVA EThe location is a little hard to locate even with GPS. Different location apps take you to the wrong location or can't find the specific location. Daniels can't do anything about that... The location is an auto repair shop, so you don't get a corporate style of experience when renting. The individual that meet me at the location was very nice and helpful.
James SGPS gave me wrong direction so called and even though they were closed the owner answered and helped guide me in! Great service even on his day off!
don sThe owner was very helpful!
NANCY Sexcellent service with a smile.
Tammy GWhen i was looking for this location to return the rental equipment via internet, the address could not be found. If it were not for the phone number and the fact the daniel himself called me prior to drop off, i would have never found it.
todd cBetter clarify where the keys are, keep the UHauls closer together.
Jerry M