Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I did not get opportunity to review truck...did not get text link after leaving premises. Also, this was way out of my way compared to the location I selected. Actually resulted in me needing to pay more mileage.
I use this when a cargo van will do. Anything bigger I'll go with Ryder because UHaul lets people reserve trucks and then doesn't deliver.
No furniture dolly and the truck smelled like a smoker
There was an issue with the side mirrors. we were unable to adjust them properly and had to strain to see out of them. The top large mirror only gave us a view of the side of the truck. we were not able to adjust incrementally but had to push it out too far. It was a problem on both passenger and driver side of the vehicle.
The truck smells horrific, there were chewed up sunflower seeds in the doors as well as garbage in cup holders and doors. The windshield wipers need replacing. I filled out the check in information online and was then asked for this information again once I got there.
I appreciated the relaxed and friendly service, and being able to drop off after hours.
It would've been nice to enjoy a nice meatloaf and mashed potatoes dinner on the house. But other than that very good!
T-bone Detailing (2040 Lucon Rd, Schwenksville, PA 19473) first of all had a location that sent me to a private property based on GPS coordinates. Once we looked up the actual location of the business there was a locked fence that prevented us from dropping off our truck. Their description states they are open 24 hours. We tried calling them and leaving voicemails and no one answered or responded. Very disappointing. Additionally, I had to call U-haul to change the location. The first woman I spoke with was very rude. She transferred me to the scheduling department after I asked if she would be willing to. She did. We had to drive to the new location and was charged for going over in miles. This is not because we felt like taking a Sunday drive but because driving to the initial drop-off location, then driving to a new location was not planned. I am requesting a reimbursement for the over mileage charges.
registration could be better , it was like forever to get on my way. you need a better app procedure ,really!!!!
I have rented Uhaul trucks from this location many times and it's always a great experience. The van was a little dirty this time but this wouldn't deter me from renting here again.
The location of the trailer was not in my area I had to travel to get it. Availability of towing equipment would be an improvement. Owner of the location was awesome to deal with. Overall experience was great
Give me the size truck i requested and not screw me 1 day before my move
Friendly and good customer service. The process was smooth and easy.
Fix your website so that orders and confirmations actually go through. U haul online is horrendous. I called individual locations. Had a reservation with an email confirmation but, it was in someonelses name.
We have done a lot of business with this location. On 7/29/29 we rented a 10 foot truck. We realized it was a little too small and asked if we could exchange it for the 15 foot. They said yes. Less than an hour later we returned it and got the larger one. We got charged for the full day rental for the 10 foot even though we exchanged it for the larger one. The guy was extremely rude about it. Customer service was terrible. We won't be going back. I'll drive the extra miles for Enterprise.
Website allowed 4 people to reserve the same truck. Luckily, Daniels had a 10 foot truck to rent to us but the smaller truck required two trips instead of one, resulting in more time and cost for me.
I was charged with an extra fee on gas which was returned at the same level I picked it. I was also charged for mileage which does not include in my drop-off area. Pls kindly look into this situation. Thanks Larry
You moved my truck pickup location and charged me when I went more miles cause of the change. Feeling scammed. Penske next time
The online check in process was a disaster. Thankfully the nice woman at the location helped my husband with our “incomplete contract,†(even though the completed contract was emailed to me. I reserved a furniture dolly which was not there, and we were charged for insurance that we declined. Despite these company errors, the staff at the location was helpful and saved what could have been a disaster.
The associate who hooked my trailer on never locked the trailer and it fell off my hitch going down the road causing me to go into a ditch. Thank god I avoided the expressway. Very unhappy considering I almost crashed into a tree.
Rented the truck a day before being needed, customer service made me feel like I was a wanted customer.
Pick up and drop off was fast and easy.
Across the board a great experience ! Excellent customer service !
It was never explained to me that there was an issue with the top of the truck seam and that I could of had potential water damage to my belongings.
The cab was filthy, smelled smokey and has a cigarette butt and used tissue in dirty cup holder . Also mysterious dirt splashed over ceiling. Back of truck was fine. Truck engineering be seemed to work hard and stayed in lower gears, seeming to strain
Be sure someone goes over the truck before they drive it out. And hook them up with a goodies bag??
When I picked Up I had Opted for self pick up. When I went through the process the system advised that no equipment had been assigned and gave me a ‘24 hour' number to call which went straight to voicemail! Luckily the helpful staff at the location resolved the issue.
When ordering online, actually put the order through. I tried to set my order online and it didn't go through so I had to go to the location and Redo everything which set me back a few hours with moving
The Pick-up location and people did a good job. The U-Haul customer service from U_Haul customer service "help" line was abysmal. Left on hold and forgotten about, transferred to a manager in a completely different state who knew nothing about the rental. I'm not sure if it was apathy or incompetence or a combination of both. It will make me think twice about using U-Haul again...
previous customer left garbage in cabin of truck
I actually did recommend to a friend. They will be using it this weekend
Rental was easy & charged as expected. Worked great for a one day move. Dropped off at closing time which was not welcoming, but told it would process the next day. Gladly it worked out as expected.
The man is pleasant but it's part of a nursery so very hot while we waited.
My rental experience was excellent. Thank you!
Computer access to system was very slow
Close enough to the Lansdale turnpike interchange.
I had reserved a van at a location about 1 mile from my house and at the last minute prior to the weekend they switched it to a location about 1/2 hour away from my house. I had no choice at that point. Besides paying extra miles due to the distance the vehicle was not available until 10am that day vs. 8:30am as in my confirmed reservation. Very disappointing on all fronts with the rental reservation process.
The truck was a rotation truck and that was not mentioned to me until I picked the truck up. When I reserved the truck online, the drop off location section said “optional†which led me to believe I could drop it off at any Uhaul location. However, I was rudely informed that I had to drive the truck back from West Chester to Harleysville, which doubled the miles and increased the cost greatly. I will now be using Penske from now on.
I'm unable to think of any improvement at the moment. The service was fast and excellent. Thanks!
I was helped by the owner of Daniels Nursery he was awesome he took care of everything very quickly and got me on my way
Trailer had not been swept out, a fine layer of dirt thu out the trailer
SPECIFY WHAT TRAILER THE CUSTOMER IS ACTUALLY GETTING. ORDERED A TRAILER WITH A TAIL GATE AND MOTORCYCLE CHOCK IN FRONT, GOT A FLAT FRONT TRAILER.
The day started out with the location not having my reserved trailer followed by me having to rent a truck which had horribly loose and mis-aligned steering. I spent double the money and spent double the time due to the lack of availability for a trailer which was supposedly there when I reserved it...
Rental went very smoothly.
