Customer Reviews for Daniels Lawn & Garden Inc
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Daniels Lawn & Garden Inc
jacqueline S. on
Fix your website so that orders and confirmations actually go through. U haul online is horrendous. I called individual locations. Had a reservation with an email confirmation but, it was in someonelses name.
ron C. on
We have done a lot of business with this location. On 7/29/29 we rented a 10 foot truck. We realized it was a little too small and asked if we could exchange it for the 15 foot. They said yes. Less than an hour later we returned it and got the larger one. We got charged for the full day rental for the 10 foot even though we exchanged it for the larger one. The guy was extremely rude about it. Customer service was terrible. We won't be going back. I'll drive the extra miles for Enterprise.
Thomas K. on
Website allowed 4 people to reserve the same truck. Luckily, Daniels had a 10 foot truck to rent to us but the smaller truck required two trips instead of one, resulting in more time and cost for me.
olanrewaju O. on
I was charged with an extra fee on gas which was returned at the same level I picked it. I was also charged for mileage which does not include in my drop-off area. Pls kindly look into this situation. Thanks Larry
Amanda T. on
You moved my truck pickup location and charged me when I went more miles cause of the change. Feeling scammed. Penske next time
Gerard Q. on
The online check in process was a disaster. Thankfully the nice woman at the location helped my husband with our “incomplete contract,” (even though the completed contract was emailed to me. I reserved a furniture dolly which was not there, and we were charged for insurance that we declined. Despite these company errors, the staff at the location was helpful and saved what could have been a disaster.
Nicholas C. on
The associate who hooked my trailer on never locked the trailer and it fell off my hitch going down the road causing me to go into a ditch. Thank god I avoided the expressway. Very unhappy considering I almost crashed into a tree.
walter A. on
Rented the truck a day before being needed, customer service made me feel like I was a wanted customer.
James S. on
Pick up and drop off was fast and easy.
edward E. on
Across the board a great experience ! Excellent customer service !
pamela L. on
It was never explained to me that there was an issue with the top of the truck seam and that I could of had potential water damage to my belongings.
Carolyn B. on
The cab was filthy, smelled smokey and has a cigarette butt and used tissue in dirty cup holder . Also mysterious dirt splashed over ceiling. Back of truck was fine. Truck engineering be seemed to work hard and stayed in lower gears, seeming to strain
Anthony M. on
Be sure someone goes over the truck before they drive it out. And hook them up with a goodies bag??
Russell T. on
When I picked Up I had Opted for self pick up. When I went through the process the system advised that no equipment had been assigned and gave me a ‘24 hour’ number to call which went straight to voicemail! Luckily the helpful staff at the location resolved the issue.