Customer did not leave a comment.TIM O.
Customer Reviews for Dans Auto Body & Marine
(U-Haul Neighborhood Dealer)
Fox Lake, IL 60020
Services at this Location:
- Monday8 am - 12 pm / 1 pm - 4 pm
- Tuesday8 am - 12 pm / 1 pm - 3 pm
8 am - 12 pm / 1 pm - 4 pm
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The lady that assisted me was pleasant. I asked her to ask the person moving the truck if there was anything in the glove compartment and he radioed back to her within less than one minute. This location I do have to say was far superior to the one in Lakewood, Colorado. If I ever have to use a moving company again, I'm very hard-pressed to recommend U-Haul overall.Michael A.
Customer did not leave a comment.MICHAEL C.
Customer did not leave a comment.Hunter B.
Customer did not leave a comment.Kevin M.
Customer did not leave a comment.Robert S.
Kailey is the best!!!Richard H.
Customer did not leave a comment.Kelly B.
The passenger side mirror was a bit loose and the windows inside the cab could have been cleaner but overall everything was good.Scott K.
Customer did not leave a comment.James S.
Customer did not leave a comment.Brian H.
Customer did not leave a comment.Sue K.
we were very happy with the service. thanksMaureen B.
Very nice customer serviceDennis J.
Dropped off Truck after hours. Therefore no contact with personnel at this location.Gary H.
Agents are very helpful, I applied for the rental in person ( not on line ) Instead of setting up the pick up details on line, the contract and lock box combination should have been handed to me. The combination never appeared in a Text or Email. Which caused a delay of my schedule pick up. The agents were very helpful in getting me going. The confusion could have been avoided with paper work from the start.Richard L.
The personnel on arrival (for the drop off) were not actually present, which was difficult then to leave the truck. Someone did let me leave the keys with him and he was helpful!RYAN E.
Customer did not leave a comment.Rod M.
Quick pick up only took 10 minutes very efficient!Mark S.
Customer did not leave a comment.SCOTT A.
Customer did not leave a comment.Russell R.
Customer did not leave a comment.Brenda R.
Customer did not leave a comment.Brenda R.
Customer did not leave a comment.WALTER B.
Customer did not leave a comment.Christopher G.
Customer did not leave a comment.Michael S.
My experience was bad because nobody was there to help with the pick up and drop off of the Truck. When I booked it, it you should have said i needed additional information the day of pick up. I still have not gotten my digital receipt yet. I believe there should be some human interaction. All so there was graffiti on the driver's side of the truck, when I picked it up.Michael W.
Customer did not leave a comment.Cheryl W.
Customer did not leave a comment.Guram K.
This is a auto repair shop, along with a pickup place for uhaul rentals. Because of this, the trailer was stored in the very back of the lot, between junk cars. We had to back our pickup truck into a very tight location, and it took several attempts to get the trailer out of the parking spot because of all the junk cars around it. Please have them keep trailers in a more accessible location or do not have this as a uhaul rental location.Sara O.
The people at Dan's were very helpful!ALLEN P.
We were encouraged to use the app to check-in since we were picking up the truck early. In short, the app sucks. We could not get past the review order page. Thankfully, Dan showed up early and got us on our way. He was professional, truck was ready, and we were on our way.Eric J.
Excellent service. Nice people.Collie N.
Customer did not leave a comment.Ana R.
The truck had a "3 Seat" Front. But it was more like a 2.5 Seat in the front. A NORMAL SIZED ADULT can not sit there. This is a Corporate Office Complaint though.Ernest W.
Customer did not leave a comment.Janet C.
Uhaul website rate 0 stars because uhaul called me the day before and said I had to pick up in Crystal lake and fox lake even though I made it weeks prior. Dan's auto body experience was 5 stars and great experience!Chelsea J.
Customer did not leave a comment.malcome N.
Customer did not leave a comment.Karen M.
Will rent from UHaul and this location again. Pickup was easy, and using the web link to finish dropoff documentation took a bit longer but was still pretty simple.John T.
The online checkin was absolutely horrible. It took over a half hour of messing around on the website and the ios app to actually get the keys from the lock box. And the hold time for customer service was over a half hour. Pathetic. Absolutely, utterly pathetic. Figure out your %&*@ing software uhaul.JAMES H.
Customer did not leave a comment.Joy W.
I was very happy with the information that was given to me in regards to the rental and also friendly.Darlene Z.
Customer did not leave a comment.LAWRENCE T.
Charged me too much 120 dollars for on dayCHRISTINE D.
UHaul is doing a super job ! Easy reservation, easy pickup & drop off, and excellent Customer Service staff to help me with my Extension of time to rent.emily J.
Customer did not leave a comment.Richard M.
The experience I had with U-Haul was poor. I reserved the trailer at my local store nearly one week prior to the need. I was directed to pick up the trailer from a location farther away, due to a scheduling conflict. The day before I went to the second store to pick up the trailer, the second store had the wrong trailer. I was then directed to a store further away to find the correct trailer. When I went to the third store, I was treated as if it was a privilege for me to be there. I received the trailer, returned it in the time I rented it for, and was charged two additional days than I had rented it for, finding this out with an U-Haul internet prepared invoice. I will not recommend U-Haul to anyone, and will consider alternatives to U-Haul in the future. U-Haul did not perform as I was told, changed the reservation, and took more of my money without a say. I predict nothing will be done to improve my experience, because my reservation, my expectations as a customer, and my dissatisfaction will be lost in the priority of the U-Haul way.Russ S.