Charged me too much 120 dollars for on day
CHRISTINE D.
Customer Reviews for Dans Auto Body & Marine
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
UHaul is doing a super job ! Easy reservation, easy pickup & drop off, and excellent Customer Service staff to help me with my Extension of time to rent.
emily J.The experience I had with U-Haul was poor. I reserved the trailer at my local store nearly one week prior to the need. I was directed to pick up the trailer from a location farther away, due to a scheduling conflict. The day before I went to the second store to pick up the trailer, the second store had the wrong trailer. I was then directed to a store further away to find the correct trailer. When I went to the third store, I was treated as if it was a privilege for me to be there. I received the trailer, returned it in the time I rented it for, and was charged two additional days than I had rented it for, finding this out with an U-Haul internet prepared invoice. I will not recommend U-Haul to anyone, and will consider alternatives to U-Haul in the future. U-Haul did not perform as I was told, changed the reservation, and took more of my money without a say. I predict nothing will be done to improve my experience, because my reservation, my expectations as a customer, and my dissatisfaction will be lost in the priority of the U-Haul way.
Russ S.