Customer did not leave a comment.
David F
Customer Reviews for Dans Hardware & Supply Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Please check the battery, The uhaul died on me twice which I had to call to get roadside assistant for the battery. All they did was jump it off instead of replacing the battery which could have made my move a lot better.
Cheryl PI really enjoyed the customer service. Everything was self-explanatory and the workers they are friendly and reliable.
Donnovan WPick up and return were very easy. Dan's Hardware was very professional and friendly. Highly recommended.
Michael KGreat service. Staff was excellent
lance hGREAT RENTAL NO PROBLEMS EASY AND FAST WILL USE AGAIN
CL RAii business need to following the exemple of Don's Hardware store great business.
lorenzo rUnfortunately, the employee was trying to hook the enclosed trailer up to my SUV and smashed the tongue of the trailer into my rear bumper and messed up my rear bumper causing body damage. while this was not intentional. He should have stopped and let the employee that was already working with me continue to help and not try to jump in…..
JEREMY HDan's Hardware is a great location for my Uhaul return needs
Eddy LCustomer service was excellent!
John HI put everything the way I received it and they still found a way to to charge me for something and I felt like they would because they gave me racist vibes from the beginning.
Audrey JNothing ! you-all do a wonderful service and personally i will tell very one about you with a smile on my face thank you
james tEquipment ( ie towable trailers) need to be inspected prior to rental, the unit I rented had 60% of clearance and rear running lights non operational. This can be a major safety issue, in today's traffic scenarios.
James MThis location was excellent. My overall experience with UHaul was very poor. They changed my reservations location at the time of pick up to 22 miles away.
Catundra WTwice I have rented from this location in two weeks. The first time I told them I was going to use the 7 dollar dolly that was on the truck. I get to where I’m going, guess what? No dolly! Even though they took $10 off my bill it was a total inconvenience as I had helpers lined up ready to help me with moving and I had to leave some items behind because we didn’t have a dolly. So I rented again from them today 12/2/2023. Reserved the truck online along with an appliance dolly. Get to the store to pick up the truck and guess what, no appliance dolly’s anywhere in the store. They had been rented out without being out in the system. Today was my last time I will ever rent from U-Haul again. You all want to nickel and dime people when either equipment is not available or half working. Rented a U-Haul earlier this year air conditioner went out as I was getting close to my destination. Mind you this was in the middle of the summer. Rolling down the windows didn’t even help. I had to drive 2 hours back with no air and all they could give me if I remember correctly is about 30 off my rental. WTH! U-Haul, you all suck! I will give my money to another truck rental company before I ever spend another dime with you all. Do better! Take this survey and make changes within your company and to your customers
Angel SStay the same, don't change
RONNIE AThe staff was friendly and very helpful. The service was fast and efficient. Overall, a great experience.
William RGreat location, very friendly and helpful staff.
Richard DDan's Hardware as the best customer service. I rent trailers for my school's electric race car team an would not consider renting anywhere else.
James DI asked for a appliance dolly and didn’t receive it but got charged for it!
Kristen FEasy drop off as it was large parking lot.
Robert WThere was a drink bottle left in truck.
Debra CI rented from number four they trucks run good they're very nice they provided and do not cheat people they help people and we all needed help people in the name of God some people don't have money some people have no other stay but consuming you charge people too much and the transmission was going out that truck and I put use a hundred and fifty dollars in gas $150 in gas
Sonya MThey were so kind and helpful !! They made you feel welcome to there nice store !! Now I know where to rent a moving truck and tell my friends !
carlos RGreat experience always
Rodrick BThis location is amazing I can't say enough about Dan's hardware while getting the U-Haul, however dealing with U-Haul as the company itself was horrible and frustrating. Get it together!
Kyle RI had an easy no hassle experience at this location. They were customer friendly and professional.
mark eThe people at this location are very friendly, helpful and knowledgeable.
antoinette bI reserved a truck a month prior to my departure date. Scheduling people didn't make appropriate arrangements for me to get a truck from the uhaul location a few blocks from my home. Instead, I had to drive an hour away only to pick up the wrong truck - which was the only truck available at the location - and there was no one there to assist me.
janice lEasy no fuss rental experience. The lady at checkout was pleasant and helpful.
Rayburn TEverything was great.
Karmen BNothing. Everything was fast and easy.
Bridgett JFirst time customer. Will definitely recommend and return. They made it too easy.
Phillip KDan was great!
Brandi FMy order wasn't changed over as requested to a drop box order. I was unable to pick up my uhaul after checking in. I had to call the 1-800 number to get a code to check out and I was unable to check the u haul back in and needed assistance as well. I was charged an after hour fee, which is penalizing the client. Why do you have a pickup/drop box, but still charge the customer an additional fee because the business is closed on Sunday's? That isn't fair to me as a customer
Anita TCustomer service was excellent and they were very kind and helpful.
Suzanne SWe rented our U-Haul from Dan’s Hardware in Ladonia Al. It was easy! Very professional and our rental experience was perfect!
CYRIL FCustomer service at Dan's is superb.
Ricardo VBest customer service!
Ricardo VEverything was great for my first time experience
SHERKITA JUhaul was infested with roaches
MICHAEL DNothing. The people are so nice, I will only go there from now on!
Alan BI did everything like I was suppose to and they took out an extra 45.00 from my account.i want to know why.the person at the boat doc.in dadeville Al Is very rude and won't explain.
Pamela HCustomer service was despicable. Trash was in the cabin of the truck. Representative did not accompany customer to examine truck. Poor customer service.
ANNA LNothing! Keep up the good work
Desiree HPrompt and friendly service staff
David GExcellent customer service. Perfect equipment. Couldn't ask for more.
Ricardo VHad no issues. People at the counter and at the back wharehouse were be helpful and super courteous.
Ricardo VGreat people and customer service
JAMES LSee Above!
Anthony HThe truck was dirty on the inside of the cab and in the storage area. I found personal items of someone who used the truck prior to me. I was only given 113 miles to drive before I was charged $1.00 pre mile. I took the truck from the pickup point to my house, loaded the truck and then took the shortest route to my destination and was over the mileage by 5 miles. There should be some leeway on the miles instead of going from pickup point to drop off point. It was only $5, but it is still ridiculous.
Jason Y