Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everyone was great thru my whole experience truck was easy to drive perfect move
Leslie P
Rating:
4.0
Customer did not leave a comment.
Sandin B
Rating:
3.0
Very unfriendly help
Sally H
Rating:
5.0
We returned equipment after hours.
Mary F
Rating:
4.0
Customer did not leave a comment.
SAMUEL M
Rating:
5.0
Customer did not leave a comment.
sHAiNE R
Rating:
2.0
no service there
elizabeth w
Rating:
3.0
Reserved a trailer…. That means when I call and say I need a trailer in 2 weeks, you don’t loan it out 2 days before…. Great Falls… I don’t care what you say UHaul. That’s what Reserve means…… not, ohh we found you a trailer 1-1/2 hours away, you have to go get it….. that’s crap. Crappy service picking it up. Was not impressed.
john k
Rating:
4.0
Customer did not leave a comment.
Michelle M
Rating:
2.0
The rental agent was rude, I felt like I was an inconvenience to them. I did not have any help attaching the trailer to my truck, I even had to hook up a chain to break it free from the ice/snow that it was buried under. I pointed out damage to the rental agent and asked if she would help me document it. She said "Nope" and went inside.
Sandin B
Rating:
5.0
Customer did not leave a comment.
jonathan c
Rating:
5.0
Customer did not leave a comment.
Rex B
Rating:
5.0
Customer did not leave a comment.
Scott C
Rating:
5.0
Customer did not leave a comment.
Aspen P
Rating:
4.0
Customer did not leave a comment.
stan h
Rating:
2.0
Didnt provide blankets i paid for for packing. Called me after i was already 40 miles down the road. According to receiving dealer I wad a day over due even though the originating store told me i was good until Saturday.
James N
Rating:
4.0
Uhaul website hours did not reflect actual business hours.
Leo R
Rating:
4.0
Customer did not leave a comment.
kevin w
Rating:
1.0
Took over an hour to get ahold of someone my reservation was all messed up I'd definitely think twice before using U-Haul again
Brandon f
Rating:
3.0
Customer did not leave a comment.
justin c
Rating:
5.0
Customer did not leave a comment.
Christine L
Rating:
5.0
Check-in was smooth.
Teddy B
Rating:
2.0
We Were forced to drive 60 miles away to this location to pick it up when there were same size trucks available at two locations in our city. U-haul could not/ would not work with us. We even went into one dealer in our city and asked if we could rent one off the lot without telling her we had a reservation and she looked and said no problem....She was overruled by someone higher in the organization who essentially said too bad, so sad, take it or leave it.
DANNY G
Rating:
1.0
He ripped me off for a cleaning fee when it was as clean as I recived it it was not dirty by a long shot ask Riddles where I picked it up
davey k
Rating:
5.0
Customer did not leave a comment.
Joe D
Rating:
5.0
Customer did not leave a comment.
CURTIS R
Rating:
5.0
Have more blankets available.
DANIEL H
Rating:
5.0
Customer did not leave a comment.
Angela R
Rating:
5.0
Customer did not leave a comment.
Brian M
Rating:
4.0
Customer did not leave a comment.
JAMES A
Rating:
5.0
Very professional and prompt to help.
Peace,
Medicine Hawk
PAUL M
Rating:
5.0
Customer did not leave a comment.
STEVENACE F
Rating:
5.0
Customer did not leave a comment.
RODNEY M
Rating:
5.0
Customer did not leave a comment.
Ronald W
Rating:
4.0
Customer did not leave a comment.
TRACY N
Rating:
5.0
Good people very helpful.
ALEXANDER P
Rating:
3.0
Seemed a little rushed to get the info and sale completed even though we were asked to come a half hour earlier than we requested when made the online reservation.
BRIAN R
Rating:
3.0
Customer did not leave a comment.
Mark W
Rating:
5.0
Customer did not leave a comment.
Becky R
Rating:
4.0
felt rushed
ROMONA M
Rating:
4.0
The inside tire on the rear passenger side blew up 40 miles down the road. It was completely bald and according to Whalen Tires serviceman it was not road worthy. The blown tire damaged the exhaust pipe which I was not aware of until late, and the truck did not perform at the end of trip. I could only go 50 mph on Interstate due to the issue. I was greatly concerned it would break down while I was out of cell phone service. It was a high anxiety experience.
Keith M
Rating:
4.0
Customer did not leave a comment.
KENDRA K
Rating:
5.0
Customer did not leave a comment.
jay M
Rating:
3.0
Charged a cleaning fee when it was left clean
Travis R
Rating:
3.0
Customer did not leave a comment.
Richard M
Rating:
5.0
Customer did not leave a comment.
Sarah F
Rating:
4.0
Customer did not leave a comment.
Joseph D
Rating:
2.0
Don't double reserve a truck !
Kerry B
Rating:
5.0
Customer did not leave a comment.
Lisa W
Rating:
3.0
Customer did not leave a comment.
Charles G
Rating:
4.0
It needs to be more clear to customers that you have to be at the location to return the rental by smart phone. My husband returned it but I had the phone at home.
Mary A
Rating:
4.0
The truck was clean, however, the drivers side door allowed a very loud wind noise that was annoying and wearing. Also, the gate door to the back was very difficult to pull down and latch, most unsatisfactory.
And last, I found the return gas level requirement absurd and frustrating. It's difficult to know if I got it correctly and/or was I cheating myself. All my other vehicle rental experiences have required a full tank return. This seems much more fair to both customer and company. I look forward to a corporate approved explanation.
Warren N
Rating:
5.0
Customer did not leave a comment.
benjamin h
Rating:
3.0
Customer did not leave a comment.
Leona B
Rating:
4.0
Customer did not leave a comment.
Samuel M
Rating:
5.0
Customer did not leave a comment.
Kim E
Rating:
5.0
Friendly, helpful staff.
Sharyl A
Rating:
4.0
Customer did not leave a comment.
craig M
Rating:
5.0
Customer did not leave a comment.
joanne c
Rating:
5.0
They were great! Very kind and helpful.
kathy D
Rating:
3.0
Customer did not leave a comment.
Roman F
Rating:
5.0
She was friendly and kind. Printed my receipt and we were done.
Sharon G
Rating:
5.0
Customer did not leave a comment.
Karen V
Rating:
5.0
Customer did not leave a comment.
LINDA W
Rating:
5.0
Customer did not leave a comment.
Leroy W
Rating:
5.0
Customer did not leave a comment.
Sam M
Rating:
3.0
Customer did not leave a comment.
eva s
Rating:
4.0
Customer did not leave a comment.
Alexander M
Rating:
4.0
Customer did not leave a comment.
Diana Z
Rating:
5.0
Customer did not leave a comment.
Karissa m
Rating:
4.0
Very pleased overall be cause needed a 15 ft truck and auto dolly.they just had 20ft and auto transport but I got that for same pr ice.
tyrone m
Rating:
4.0
Customer did not leave a comment.
Josie F
Rating:
4.0
Customer did not leave a comment.
David G
Rating:
4.0
Customer did not leave a comment.
michael s
Rating:
3.0
Customer did not leave a comment.
david H
Rating:
5.0
Customer did not leave a comment.
anthony b
Rating:
5.0
Customer did not leave a comment.
Chris K
Rating:
3.0
Kim was helpful and understanding even though I was very upset.
celeste f
Rating:
5.0
Customer did not leave a comment.
Kim E
Rating:
3.0
Customer did not leave a comment.
DEZ B
Rating:
5.0
Customer did not leave a comment.
Sam M
Rating:
5.0
I dropped trailer off the same day I rented it but Great Falls did not know I had returned it. I was given no paperwork showing my return.
james b
Rating:
3.0
All was good
susan h
Rating:
5.0
Customer did not leave a comment.
Bret H
Rating:
5.0
Customer did not leave a comment.
Tammie S
Rating:
5.0
Customer did not leave a comment.
Caprice C
Rating:
3.0
Friendly folks!
William V
Rating:
5.0
Customer did not leave a comment.
David C
Rating:
5.0
Using U-Haul was extremely easy and the staff was very friendly and helpful.
jeri l
Rating:
5.0
Customer did not leave a comment.
terry u
Rating:
4.0
N/A. Fine service.
JAMES B
Rating:
3.0
Customer did not leave a comment.
George W
Rating:
5.0
Friendly, helpful...
Michael D
Rating:
5.0
Customer did not leave a comment.
karey d
Rating:
4.0
Customer did not leave a comment.
SAM M
Rating:
5.0
This was by far the easiest rental ive ever done. The truck itself was well maintained. We had no issues.
