Customer Reviews for Dave Howell Tires

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Dave Howell Tires

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Fernando B. on

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Made my life easy. Rock on

marychelle O. on

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The first one we went to on Davis Hwy have plenty of 15 feet trucks but send us somewhere else because he was trying to get rid of the 26 footer. Terrible service.

Beth H. on

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Fast and friendly!

lynwood carroll D. on

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Good service

Ashley H. on

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Margaret D. on

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Everyone was very helpful and courteous. Keep up the good customer service.

Richard A. on

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Better experience here.

William L. on

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Did not have the dolly, furniture movers or moving blankets I ordered WEEKS prior to pickup.

Jaime S. on

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Upon picking up the truck we were treated poorly. The truck was dirty, smelled like popcorn, and the back wasn't swept out. When I wanted to extend the truck I was cursed at and hung up on. Very poor customer service!

david H. on

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ZENDA S. on

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Carrie M. on

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CHRIS N. on

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Fast and Friendly service...I will use them again for my hauling needs.

JOEL THADDIUS W. on

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the van was clean, but the floor near the roll up door had some grease om it. The fellow who took care of me was courteous and friendly.

Mike H. on

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Truck was not at location I was told it would be at, Did not have the hand trucks i ordered and did not try to find any. Made the move a lot harder and time consuming.

Todd H. on

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Kerry C. on

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cedric L. on

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john J. on

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Nothing

Misty L. on

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Clean truck. Especially ash tray. Have dollys on hand.

dana B. on

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Great location - very close to our office. Great service! thanks!

Summer W. on

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john K. on

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James S. on

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Mark W. on

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I reported the swaying and they said that they would look into it.

JOAN H. on

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It took over half hour for him to get us on our way without the paperwork. He couldn’t printit. Truck was pretty beat up, lots of scrapes and dings and inside dirty and someone’s headband was in drink holder etc. Rough ride too. Get the guy some training so he doesn’t have to keep getting out and starting over asking for same info over and over.

David S. on

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There were no blankets available for my order and the truck had not been swept out.

Christopher S. on

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The only thing I would complain about is there was some kind of trash/debris in the trailer. It was not cleaned. the equipment was in good shape and worked fine. the people were great too.

lowell M. on

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Great service!

Patrick H. on

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Jeffrey I. on

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Had to go to 2 locations to pick up the trailer.

steve G. on

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Charles S. on

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John C. on

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Had to clean inside of the trailer before I could use it.

Samantha H. on

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Robyn R. on

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A rental required location and wasn't told until morning at pickup location that I'd have to go somewhere numerous miles away. Back of rental had glass all in the bed. Return was set at a unagreed time, thankfully caught that in time. Overall not the best experience ive had with U-Haul.

Sean B. on

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Stephen B. on

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jeff B. on

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They need to do safety checks on the trailers to make sure everything is up to standards, I rented a car hauler trailer and one of the tire straps was have worn 1/2 through. This trailer should have not been rented out but I had to use it that way as we discovered this when we got the car on the trailer.

bryan N. on

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Train people better on how to rent out trailers, . Auto brake on trailer made a bump sound when taking off at a red light ! Maybe something wrong with it !

James S. on

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jeff B. on

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Make sure they mark the trailer as returned when I brought it back they did not mark it down as returned and I got a call from a lady today asking if I was still using it and I said no that it was returned the same day it was rented, and the guys who rented it to me saw me dropping it off and waved at me. So why did this not get checked back in ? Did someone NOT do their job ?

CAROL M. on

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I would never recommend this location to anyone. Very rude, inconsiderate, & inattentive workers. They acted like I wasn't even standing at the counter!

Pamela K. on

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Jessie W. on

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Went smoothly. Had no problems at all

James P. on

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Make sure the trailer is attached to vehicle properly and doesn't come off the vehicle like mine did!

diane L. on

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Fast, friendly and efficient

Rhonda M. on

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Our 4 day rental turned into a 2 week rental due to delays with our house closing. The folks at Dave Howell Tires were extremely nice and professional about all of our constant delays. It was a situation that was out of our control. I'll definitely recommend them to anyone that has Uhaul needs.

Kelli B. on

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Donna S. on

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The personnel was very welcoming- helped hook it up and made sure everything was working.

GARY O. on

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I found the people at this location to be wounderful in every way especially the gentleman that helped hooking up the trailer, he loved what he does and it showed in his attitude. I will return to this location

Rick F. on

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This was not my initial choice of location for pick up. The staff at location were very nice and personable. Business needs to clean up reception area, dingy and unkempt. No display of add on sales for moving merchandise. I am aware that the primary business has a renowned reputation for for customer service and did not fail. There was no prerental inspection- this would have been nice as there was graffiti on back door not noted on contract. I would use them again.

Richard B. on

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Faria M. on

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The people there were very friendly and welcoming but the truck was not very clean

michell K. on

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Jackie O. on

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Michael D. on

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Shelly A. on

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Original drop off location, Sunshine Storage, was rude and sent me away to Dave Howell, who was super helpful and gracious.

Alan H. on

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I was happy with the service the equipment was clean I would recommend it to anyone that needs to rent a truck.

Marvin I. on

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MELINDA W. on

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Same as previous comment.

Barbara B. on

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joe U. on

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Not necessary all was ok as usual.

Judy R. on

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Very nice staff!

Frederick H. on

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give everyone a raise

erika C. on

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Did not disclose to my disabled husband that they charged by the mile

joseph R. on

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Lights did not work on trailer had to come back and exchange trailer second trailer was Dirty inside had somones old stuff still inside I had to clean it out before loading my stuff in it.

Donald B. on

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Main business is tires but u-haul seems to be second concern. not a big deal but I was frustrated already because uhaul dealer I was supposed to drop off at was full so I had to go somewhere else to drop off.

ottis W. on

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Bob N. on

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Although the location had just closed for the night, Richard was still there and unhooked the trailer and was very accommodating in getting the equipment returned easily. Thanks for your help.

Karla L. on

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GreE8 is

NEIL A. on

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Craig F. on

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ISAIAH G. on

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KARTEZ J. on

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barbara A. on

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JOHN F. on

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I was satisfied.

Carla K. on

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Making sure reps are comfortable in navigating your website and a computer in general...

lauren F. on

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Horrible! waited 45 minutes to even get helped. Then they didn't even have the dolly's or the mattress pads that I reserved with the truck. He gave an address to go pick them up which we drove around 45 minutes trying to find. After no success we called the place back and he said we need to call the 1800 haul number. Basically he didn't have time to help us. I had movers scheduled to be at my storage place to load the truck up which due to all of this I lost an hour of move time and i am out the money I already paid. I will seriously question renting Uhaul in the future.

DEBORAH H. on

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Had to travel much further than originally requested to pick up truck. No furniture blankets were available. Air conditioner did not work at all. Truck was not in an easy to access location on the property. Had to have someone else move the truck for us.

richie F. on

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I returned the truck with the same amount of gas given to me. The guy checking in tells me ok and I will get an e-mail. I find out they charge me for gas at $12.00. HE says nothing to me there and then steals $12.00 with out me being able to question it. Wrong way to do business and I will let everyone I know about it, since I am a Deputy with the Sheriff's Office and this is how U-Haul treats people.

REBECCA A. on

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Kind gentleman, I was able to get a printed receipt. Back the trailer up a bit and they unhooked it for me. Very nice people to work with.

Joseph S. on

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Darian D. on

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Roger C. on

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I wish it was closer to the location that I needed. But it was decent. Not out of the way but it was 6 and a half miles away from what I wanted and there was one a couple blocks away .

Arthur M. on

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The truck was dirty inside the cab and storage area. They couldn't print my contract so they send it electronically. I was told the truck was on the side of the building and it was behind the building and someone had to back it out for me. It took 45 minutes to check this truck out. The gas gauge was on 1/4 and when I asked why I was told to just drop it off with the same amount of fuel in the tank. However, when I was finally able to read my contract the fuel indicated 1/2 full on the contract. I believe the employees at Howell's tires are stealing fuel from the trucks and unsuspecting customers are getting stuck with the bill.

courtney M. on

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Michael F. on

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EVERETT C. on

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Nothing, very professional and helpful.

kevin M. on

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Travis R. on

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John M. on

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Terry H. on

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It was just fine

stephen S. on

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Melissa D. on

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MICHAEL H. on

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THOMAS M. on

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Jayleen F. on

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I had been rerouted to this location. They were all right just didn't seem to know how to work the system. I made my reservation at a transmission shop, they then put my truck at another location due to my choice not being open. Even though this was across town, I was told my truck would be ready at 7 am. I called no response so at 9:30 am I decided I'd go see what was wrong. The "dealer" was sitting in her car and told me she would not open until 10 am. This was the Pensacola Wireless 4 location. While I was on the phone I saw her turn down two other customers as well and it was 5 minutes to 10 am. Open I went to the other location to pick up my truck...all seemed well except now I'm extremely late. After packing we set off for travel...great truck light not working! Long dark road in the woods. Well for whatever reason the head light kept coming off and on. We never got finish unpacking until 1 am Sunday morning. Seriously? Thanks U-Haul! NOT! Never again. That was crap.

Andy S. on

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Candice B. on

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Howell's accommodated us on very short notice and got us exactly what we needed. In the past we used another location in our area and have trouble with the return not getting documented in a timely manner, we did not have any issues with Howell's and will use them going forward if we have need. Thanks!