Customer Reviews for Davis Self Storage and RV

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Davis Self Storage and RV

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James R. on

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It was perfect - don’t change a thing!

Jill L. on

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Every interaction we have had has been personable and efficient. Thank you for continuing to provide exceptional customer service.

Melanie B. on

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Excellent customer service.

Phillip J. on

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David S. on

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Best and newest truck that I have ever rented from U-Haul. Great customer service from this location.

Michael R. on

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Very good rental

Jim B. on

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When I stopped in to check on the price to rent a dolly, no mention was made of the $75 deposit. No big deal but seems like it's something that should be included in the rental price quote ($12 per day and a $75 refundable deposit).

Brad K. on

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Tammy L. on

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Ross M. on

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Bert F. on

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Jill L. on

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Love this location and the staff. We were so pleased when we dropped off our truck earlier in the year. This lead us to renting a unit here.

Lori W. on

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easy access and all employees are so helpful!

Amy D. on

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GLEN W. on

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Ronald L. on

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Scott H. on

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Upgrade the truck. With over 175,000 miles, it is in definite need of being retired.

Judalon H. on

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Theresa M. on

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Mauren K. on

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Dorie H. on

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The location was extremely clean and the person who set us up with the rental truck was a huge help and very nice.

Mark W. on

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Mary Z. on

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Consuelo N. on

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To let alternative driver to pick up truck too, making this an option on the mobile app,

Pamala D. on

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Susan W. on

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Michelle A. on

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Nothing! Great experience!

Michelle G. on

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Employee was very friendly. This worked out perfect for us.

Susan W. on

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great customer service, very knowledgeable and friendly

Nathan M. on

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Always great! Rented 3 times from here

Lori W. on

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Carissa was so helpful! At the last minute, my son needed a covered truck to move, due to rain. She got us taken care of right away. Many thanks!!!

Nathan M. on

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Great!

Terrance B. on

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Michael B. on

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bertrand jacob B. on

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First issue was a problem with windshield wipers and they wanted me to fix it or call road side assistance. I was headed to rainy area. I fixed the issue myself. Second issue was ramp was full of rat dung. Third problem was car hauler lights did not work. I had to stop for the night at a hotel and was out extra hotel costs and extra meals on the road.

Karla A. on

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Ronald B. on

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Elizabeth S. on

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WILLIS M. on

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Very clean office and sales area!

Daniel N. on

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Latricia B. on

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Edward T. on

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Danny J. on

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Derric H. on

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This was a great facility. Good people, and friendly service.

Lewis J. on

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Ginger H. on

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Awesome experience at Davis Self Storage. Cassandra made sure since we were moving from Texas to Florida that our truck was newer so we had no issues on the move! She is amazing!!!!

anthony G. on

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We had to pick up trucks at two different locations in Dallas. First location couldn't pick up truck because the truck had a check Engine light on wasted 2 hours and 30 minutes. Also I was overcharged after all the drama. Second location 40 minutes away from my house picked up truck make it home and brake light won't go off so I had to take it back losing 2 more hours. Taking the two trucks two enclosed trailers and the car trailer back in Austin was easy. We had a great U haul place less than a mile away from my house in Dallas and that's where I made the reservation 3 weeks prior so I thought I would be picking up all the trucks and trailer at the same place.

Adolfo E. on

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Amy W. on

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Location was great- friendly and helpful. However I would never ever recommend U-Haul to anyone for any reason. U-Haul- not the location screwed up all the paper work. Hundreds in over charges. No one at customer service has helped. When I did speak to someone she was rude and abrupt.

MARQUETTA W. on

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I don’t have any suggestions for improvement the experience was quite smooth. Good service friendly person.

DAVID R. on

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Don't take a reservation at a location on the phone, let people pay with a credit card THEN inform them that they don't have the truck that you ordered and state you will be called to pick one up at another location. Very poor business practice.

Michelle M. on

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Diana M. on

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Nothing to improve, well done excellent customer service.

david J. on

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Excellent experience and very friendly staff

Veronica C. on

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Everything was perfect

Richard M. on

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Tiniece H. on

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Great experience with uhaul... No issues!

Tiniece H. on

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Carlos D. on

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James C. on

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Easiest rental of my life

venus P. on

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Joe T. on

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TONI P. on

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The neighborhood was not entirely safe in appearance. I was glad that I had someone with me. The actual storefront was difficult to spot while driving.....perhaps better "signage".The staff person was polite, knew his business, and it did not take long to transact business.

JENNIFER M. on

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DANIELLE D. on

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I reserved a 17 foot truck and was given a 20 foot truck. There were no others available and it cost me more in gas because it was so much larger. I only needed 14-17 feet worth of space so my things shifted around as well. I was pretty unhappy about the service over all. I took the truck because I needed it and could not wait another day.

ava P. on

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Excellent customer service!

DON H. on

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DANIEL M. on

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The area of the location was not the best choice. However, the guy working this weekend had great customer service.

Angela M. on

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fabian Y. on

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This location is very close to home. The company people are extremely friendly and helpful. I really enjoy renting from them.

bernadette V. on

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The couple that served us were wonderful.

ALBERT S. on

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Kiyun L. on

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cuong t N. on

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New employee was very poorly trained. It took him a long time to enter info into the computer, then he gave me the wrong truck so he had to start from scratch entering new info into the computer. It took one hour before I got the truck. At the place where I picked up the car transport the employee was much more knowledgeable, she was able to get me the transport right away but only after she fixed the mistake that the other employee made (he put the wrong trailer in the invoice) I had to drive long distances to pick up the truck and the car transport (at two different places). From my home to the truck place was 14 miles, and from the truck place to the transport place was 12 miles, and finally from the transport place back to home was 20 miles. In total I spent 1 hour 40 minutes (driving) to pick up the truck+car transport and bring them back home!!!!.... not to mention wasting 1 hour at the truck place..... However, returning the truck+car transport in OKC was quick and pleasant. Overall, my experience with this U-haul rental was very unsatisfactory.

BRIAN S. on

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The computer system was horrible. UHaul needs to better train the users for the rental process to customer. I did it all online and the computer program for check out was off and the operator was very confused had to call their helpline both at rental and for renturn.

Ray M. on

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SENAIDA P. on

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Dean A. on

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Great experience

Jesse M. on

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I couldnt believe i was sent to rent a vehicle so far away from my home. i wasnt even asked what location would be more convenient. Other than this. the attendant was helpful and friendly at the original booking location, and the actual pick up location. very pleased with the people involved.

veronica G. on

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Have more viewable signs to see where it is located at.

OSPINA U. on

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The person who helped me did a wonderful job!!!

LINDA L. on

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Went out of his way. Good job communicating process.

JAMES E. on

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joel M. on

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The New Mexico dispatching office was very helpful with my claim and especially the turn in. Probably the quickest turn in I ever experienced.

BOBBI C. on

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SARA C. on

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Friendly and professional, truck was very clean and maintained, location was easy to find.

eric B. on

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the gentleman running the shop was extremely helpful and friendly.howeverthere was no sign on the business which made it difficult to find.

JOSEPH T. on

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Better training on how to connect a trailer and how to charge for eqipment used. Could also have a better attitude

CECILIA S. on

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The service was excellent! The representitive was professional and helpful!