Picked up the trailer, when I loaded my car, one of the tire straps was to short to secure the tire. It had been broken off prior to me. Had to go to a different location to fix the trailer before I could start my trip, chains were not properly placed on my truck.
JOSHUA W.
Customer Reviews for Dawns Attic
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Friendly, quick service. I a a repeat customer and will be again if needed.
Gary E.The lady at the front desk was very rude i will never use this location again.
jamie S.Quick and easy way to rent a truck. Good customer service.
patick H.She went above and beyond anything I could have asked for.
Brad C.The vehicle is very old. The door is unsafe you can't close very noise the seats old you almost touch the ground.
Diana E.It met all my moving needs
Todd G.The truck needs transmission services, and the turn signals didn't work right. It's upsetting that you took $160 off my card, yet I have to keep waiting to get the rest of my money back, when me and my wife are now homeless. We won't be using Uhaul again.
michael G.Awesome Office Manger went above and beyond to help us out with moving. I would recommend Dawn's Attic to everyone
Daniel A.The online check in process was long and tedious. I wish they would have had me fill out all of the extra contact information BEFORE checking in.
Madisyn J.It was fine. The person who receive received the rental was ok. She was a person of few words, but the transaction was very easy and quick.
KENDAL S.Dog hair everywhere in the coach… stuck to my clothes and hair.
Kacey J.Dawn was very courteous and helpful at pick up. I was on my way very quickly.
PAUL R.Truly verify the fuel level. Maybe take a photo before renting out.
Mark E.None
Deborah M.The lady at the counter was incredibly helpful and very knowledgeable. This is the 3rd time I've rented from this location and will again.
Leslie J.Quick and easy to work with.
Nick H.The building is overgrown with weeds. I rented and folded 36 blankets. The business still charged me a $25 cleaning fee for a few leaves that were in the back of the truck. The place that I picked the truck up at did not communicate that it needed to be completely swept out. If I knew that I was going to get charged for the three leaves that were in the truck I wouldnt have spent 40 min folding the blankets. I would like a call from customer service to get this charge removed from my account.
Josh F.smooth and efficient. the owner knows her business and makes the process easy.
Christine T.Great service and price.
martha L.friendly service
Christine T.A previous customer had smoked in the truck and the cabin wreaked of cigarette smoke. The Customer Service Agent refused to swap out the truck for another one. Instead she doused the truck with Febreeze which didn't solve the smoking problem. As a result, I had to sit through the hazards of second hand smoke for a 9 hour cross country trip. This was unacceptable given the availability of trucks at this location.
Daniel W.This location is very reliable and always has my reserved rental ready.
David A.Excellent value and very good service. I have been a loyal Uhaul customer for 30 plus years. Thank you Dr.K
JAMES K.Dawn was very pleasant to rent from.
andrea N.Dawn was very helpful and went out of her way to make sure I got what I was asking for.
jason C.We were so pleased with our reservation being ready on time and with the service we received. Made the move so much easier!
Tori Y.Dawn in Elkhart Indiana is the best !!!!
john R.The store representative was extremely rude to me. She also did not call me back with information when I specifically asked her to do so. I would suggest being more pleasant (and honoring the requests of customers) to get a better rating.
CHRISTOPHER S.After hours drop offs are easy.
Tom S.Very easy process.
Robert K.Dawn is great
John R.The lady at the rental location was very helpful and accommodating. She even called me back to extend my rental when it looked like I wouldn't finish in time. Returning the truck after hours was a nightmare. The app's camera function wouldn't work which meant I couldn't take a picture of the odometer and the gas gauge. Customer service was horrible and after 20 minutes on hold, I hung up.
Kevin W.They told us if we left quarter tank of gas in truck they would take off $33.00. This was on our contract. They only gave us $27.00 back. The guy in charge keeps changing prices. We were told we would have to complain by calling 800 number. The woman doing all the leasing didn't have a single good thing to say about the man in charge. She was trying her best. They promised us a car trailer and at last minute couldn't provide one. Leasing lady said the man in charge could have had it there, but didn't bother to bring one back when he picked up a truck. The truck we received was in great condition and we had no problems at all with the truck itself.
shelley S.Pick up process is slow and the office is a mess.
Thomas W.Was dirty, cluttered, but it was open Saturday and Sunday. The lady that was there was friendly, helpful.
Larry S.Nothing....equipment is in tip-top condition and gets the job done. I have used the uhaul TRAILERs 3 times in the last month,they are very efficient at the uhaul DEALERSHIPS.
Hal W.I was very appreciative to the personnel as I left my trailer in the wrong place and they helped me move it to the correct place without an additional charge.
SANDRA M.Great experience. Excellent customer service. Will definitely rent from again. âï¸âï¸âï¸âï¸âï¸
Brittany M.One of the best uhaul locations I've done business with. Fast, nice, understanding, and helpful.
Chandler C.It was all good
david H.Great customer service.
Geoffrey M.The main recommendation that I would make is to tell UHaul to install cruise control on all vehicles that you rent. I drove one of the 15' trucks from Indiana to Minnesota with no cruise control. It would have made the rental experience a complete 5 star if I had had that option.
Thomas K.Quit taking advantage of people renting your equipment, over pricing!!!!!!
joe W.Was not pleased with the return location options.
VANESA C.Service was superb!
CARL B.