Very friendly staff explained everything very well . Will use this location when needs arise.
Customer Reviews for Dawns Attic
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Dawns Attic
Happy i found out from Dawns attic that they were closing at 3 p.m..Thursday 31st December.
Honestly can't think of anything. There were a couple of small glitches with the truck but nothing that really affected my day, but the U-Haul rep and owner of the franchise was extremely concerned and determined to have the truck checked over. She was very kind and helpful and made the whole day start and end well
I left the vehicle clean with images taken of it after use to show this. She charged me an additional $25.00 for cleaning. I plan to find a different uhaul provider if she cannot resolve this matter.
I was able to reserve my U-Haul quickly with the phone app. The lady at the front desk was very nice and professional. Would do business again with them.
We were supposed to get a flatbed trailer and a appliance dolly. The pig tail connector on the trailer didn't work and she blamed my Daughter, stating it was her fault...! Went so far as to ask her if she knew what in the hell she was doing..,! The trailer connector was all corroded...! Btw. My Daughter is an over the road truck driver... I'd say that she knows what she is doing...! The tires on the dolly were very worn so it would hardly roll up the stairs...! It should never have been rented out...! Overall... She was very rude and condescending...! Will never use her again and she is only a few miles from us...! So sad...!
Excellent service
These people don't care about the customer.
i found out that my mileage had not been refigured and that i was driving around with a different tow dolly than what i had contracted for. Dawn took care of both issues quickly and sent me on my way. she was professional and friendly. i would go back for all my u-haul needs. U-haul also took care of all of the drafts and refunds by end of business Monday, without my need to intervene, so that concluded satisfactorily.
You can let customers drop off closer to home. I put in drop off for Goshen, and got Elkhart 15 miles away. There are at least 2 locations with 2 miles of my home. Did not appreciate that. Especially when I am getting charged for mileage.
The app was incorrect about the gas level I wouldn't use the app
I had an excellent experience. Good, straightforward customer service, good communication over the phone beforehand when I called, vehicle was very clean and there were no hassles.
Dawn's attic was very nice and helpful with our move.
Used the no contact check in. It did not work, would not down load. Had to go inside the business to actually rent vehicle. The check out did not work since the rental didn't work ! Recieved a call from U- Haul the next day bc actual business didn't have any employee's working that day. Lady was very pleasant to talk with.
Excellent professional /fair service will use again and tell a friend Nice to see professional customer servcie again!
What I like most was I was in and out of there in a matter of 10 mins top... Even on the return very efficient... Great Location
Employee very helpful
Thanks for the great service.
The office smelled like smoke which is incredibly annoying. I left smelling like cigarettes. Also, through no fault of this particular place, the after-hours check in is SO involved and asks a TON of questions for which you have to upload a bunch of pictures. Annoying as well.
I returned the truck 21 hours before the deadline and still was charged the same amount. I was also charged more for the mileage. I was not informed of the online return steps until I red the drop box information which was at that time too late due to placing the key within the drop box. I used the truck for one day and 3 hours when it was scheduled to be used for two full days. It would be nice if this information was available during the purchase instead of tricking people out of more money.
Very unfriendly and unorganized. Took turned in 58 min late and charged me an entire day extra.
What happened to the $50. reservation guarantee? My reservation seemed less assured.
The online pick up process was very slow
Have the location where you upload the pictures, near the bottom for when it asks about condition of truck. It is right under the section about the odometer and gas, I thought that I was only supposed to upload a picture of the odometer. Make that section more clear.
The only negative comment I have is with regards to the amount of fuel that was in the truck. I did not realize until I was already on my way and did not check which is my fault but there was less than a quarter tank of gas when I picked the truck up. I realize that that was my responsibility to check but I did want you to know that the fuel chart on the contract showed it was 5/8 full but there was nowhere near 5/8 tank of gas. Other than that it was a very nice rental.
Service was excellent and equipment quality was good. No changes needed!
Keep up the good work 👠ðŸ‘
I had accidentally reserved the wrong size trailer needed to out move. The team at Dawn's Attic were so helpful getting the correct trailer, adjusting paperwork etc. We really appreciated their time and assistance.
I enjoyed renting from this location and will do so again. The person available was very helpful and polite. Even during these uncertain times of a virus where we have to do contactless transactions, she was very professional.
The office area contained a lot of smoke aroma. Very easy access to the equipment and easy to return it.
Inside of place was a dump and my allergies were bad. Lady was polite and truck was clean.
Rude, took calls on personal cell phone in The middle of talking to me. Refused to give me a printed receipt even though I requested. Was away from the office for 10 minutes after I arrived. (Not on property) very unsatisfied. Explained issues with air and gas and agent was very sharp and rude and quick to tell me it was not her problem and I needed to take it up with corporate. I will NEVER recommend this location.
Thank Goodness for Dawn an amazing person who was very understanding and helpful. Will definitely go there again.
Attendant was very helpful
I rented a cargo van . It was extremely clean and even smelled nice!! Very pleased!
The owner was excellent. Very kind , knowledgeable, polite, understanding. Think i have a new friend
She was very kind and helpful and quick. Great experience.
Came on a Sunday to drop off after hours. There was a lady in a old beat up pickup truck outside smoking. She acted like she worked there but when I told her I was supposed to put my contract in the box she acted confused that was after she told me to throw it away.
Remove the Lusher Ave., location from your database. It is actually the home of the woman who runs the Toledo Uhaul.
Office seemed unprofessional and dirty. Staff was friendly though!
The staff was very courteous highly recommended to use this location.
Had problems with the mobile based app. I returned the unit after hours and had to call UH customer support to figure things out.
Nothing - Dawn was very professional and kind.
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