The place where I was sent to , who did not know what they were doing. It took an hour to check out and with no help still had it wrong. Had to get things fix at the turn in place.
Brian H
Customer Reviews for Days Inn By Whyndham
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything went fine so I dont know what could have improved it
Sue KI have used UHaul trucks several times over the years. I was very disappointed in the condition of the equipment. I will probably look at other possibilities when renting equipment in the future.
Jeffrey FThe website was not working and would not accept another drivers picture. Ordered 2 furniture dollies but only one was available. Check in too long due to this. Staff was friendly.
Tammy FThank you for the pleasant experience.
Patty FN/A
Dexter Sbe more specific on guidelines and rules. have an english speaking person working to be able to understand.
RICHARD JThis 24-hour location was fine. The truck was moderately clean. No public restroom at this site was a downside.
Daniel LBad mileage and not done properly with information will be calling in the morning
kevin bVery easy and cordial!
philip gMake sure equipment is in good running condition ours was in desperate need of front end alignment also make sure to alot enought milage for one way trips. The guide for gasoline refueling was wrong as we was on 1/2 tank before returning put 10.8 gallons in and truck was already on full. We were charged for 17 miles over the 112 miles alotted but nothing reimbursed for extra gasoline in even through we went by your guide.
Randolph RVery slow and not well informed
Angelo TThere was Doritos on the floor of the cab.
INA GStaff was friendly and made the experience very smooth would highly recommend this place
Blake AI'm still being charge for what I didn't use y'all are screwing me. I get inflation is going up but don't scam your customers
christopher sI can’t think of anything given the venue. The UHaul service was part of the Hotels operation and given the hotel was small, I didn’t expect a lot of inventory. That said the equipment was in good condition and I received the help I needed hooking it up.
Peter BWe did not have anyone walk out to the truck with us to make sure it was clean or to even let us know which truck we were taking. The staff was very friendly though.
Karen KThe website could be more clear as to where to pick up the key. There was some confusion as to whether this was a remote site. The location staff were very helpful. The website was really confusing.
David MI would like to know why I was charged estimated mileage twice?
Angela BAccuracy. I rented truck with 46318.9 miles on it. I turned it in with 46333.8. Not a lot but I was over charged about a mile. I took pictures at pick up and drop off.
WILLIAM EWell when I dropped off I had 50 miles range and drove 40 and the drop off charged me for over miles
MELVIN CIn twenty years of using UHAUL, I have never been more dissatisfied. The inside of the truck was dirty and sticky. The brakes were almost shot to the point of being dangerous. I should have taken it back, but I had to move; no exceptions, and was afraid there wouldn't be another truck. Then there is your logistics. I had to drive an hour to get a truck, so that added two hours of additional driving, plus the extra fuel. I have never had to go that far to find a truck. To make it worse, in the middle of the move, AFTER I signed the agreement, you decided to change my drop point. I had a drop that 5 miles away, but because you needed the truck 30 minutes away, you wanted me to deliver it for you. And at a threat of charging me if I refused. Your CS was very rude. Think about this from my point. I left IL going to IN, and had made prior arrangements to get a ride from my scheduled drop point. Now you change my drop point for which I didn't have a ride? You cannot do that to your customers and think this is ok. Frankly if I had to drive an hour to pick up my truck, so the next customer can drive 30 to pick up theirs. This ended up being a moot point, because like I mentioned, the brakes were bad and were getting worse. I was not going to drive that truck in any heavy traffic. I opened a service ticket and dropped at the nearest location. I hope for your sake, someone took it out of service until the brakes were replaced.
KENDALL CIt worked well,Only a few miles to pick-up,Lady was very nice.
MICHAEL LPicking up a U-Haul truck rental at a crack motel 20 miles farther out in the boonies than where I was supposed to was a bit unnerving. Was doing U-Haul business with the motel desk clerk who spoke very broken English and constantly diverted his attention to all kinds of other motel traffic (guests, mail delivery, etc.).
RICHARD MEverything was great!
JEFFERY HNothing I can think of
JOHNNYLEE SOffer better rates then charge the customer what’s best for them
ROBERT SThe person that helped me hook up was friendly and helpful.
NELSONALLEN WThey unhooked for me..which wasn't expected..excellent help & really nice people...thank you...
REGINALD LOn-line check in does not work U-haul website needs work
MATTHEW T