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NANCY M
Customer Reviews for Deal$Mart Outlet Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
There was trash in the trailer and it wasn’t clean
Kristi CThe lady was very helpful with all my questions! Professional lady
MICHAEL CU-Haul could significantly improve its location by relocating from a place that sells guns and displays signs promoting firearms. The presence of such signage can be intimidating and uncomfortable for customers, creating an atmosphere that is not ideal for picking up a U-Haul rental. Moving the location to a more neutral and welcoming environment would enhance the overall customer experience and make the process of renting a U-Haul more pleasant and inclusive for all.
EVAN JRaining. So they just said I could go out in the wet muddy lot and disconnect myself
Matthew LThe truck was dirty on the floor. Previous renter has very muddy shoes on and I mopped the dirt out so that I would not be accused of returning truck dirty. Otherwise very clean. Ran super. I totally missed a couple of the items such as verifying the license plate before I left and then all the checkin when returning the item. Since it was after hours I failed to do the final return stuff. Would be helpful to maybe have a checkoff sheet of things I needed to do. Since this was my first time ever renting a vehicle, I was totally in the dark. Text messages got to me on delay which caused me to miss the checkout items and return items. Sorry
Emily Sall was good in this rental, this locating and staff was nice to deal with. I will use this location if need to for rental if i need use i the next time. I WILL RECUMEN to all to use .
John SCustomer service was wonderful!
julie hThe key lock box is in a TERRIBLE spot! It took my boyfriend and I almost 45 minutes to unlock it because there was equipment below it that we couldn't move and it was freezing cold due to the temperature and wind coming off the building around the corner.
Jameka GProfessional and friendly
SUZANNE GNicole was amazing helping me to get the U-Haul reserved. She went above and beyond my expectations.
christina cThis location is AWESOME. Tell them to continue what they do. I love the place.
joseph PMade it easy to return at Dealsmart
Benjamin TVery courteous employees
Stephen BPrice was outrageous for different store drop off
devan bStaff were very friendly and helpful. Made sure we had the right equipment and we were prepared for a safe trip.
Sean ANothing more than continue to be friendly.
TIMOTHY CThe employee who helped me return the trailer was excellent. Very clean location and very easy return.
Humphrey ITremendous Staff
TIMOTHY CVery polite and very helpful. Thank you.
Mark MThey over charged me for gas returned funds after I dispute it now almost month later charging me 146.15 more dollars without a reason
MITCHELL LHave hot coffee for them
rex pMore 26ft trucks
Ronald WWas charged more then estimated and said I didn't put gas in when I know I did on two trucks..I feel like they got over on me and called me a liar..told me I should have took pics when I put trust in this store
MITCHELL LProfessional and friendly service.
beverly GNothing, the person was wonderfull handling everything .so professional. And caring.
Brenda CGood experience at this Uhaul location. No complaints. Staff was friendly.
HOLLY BWe had no problems with the truck, pads, or dolly. And you have a great price. Thanks
Nancy iIt was just yard. Does the job of In and out.
james m1. Attendant did not inform me of the circular drive way. 2. Blow a tire on sharp rocks as I attempted to back up to the trailer. 3. Spent an hour and the cost of a tire simply because I did not know about the circular drive way which would have been easier and avoided the sharp rocks and saved me an hour and a tire. 4. The hitch needed to be raised to accommodate the trailer, but the attendant said they had no wrenches to remove the ball. Luckily I was able to use my gas pliers and my vise grips to just barely turn that big nut on the ball and make the adjustment. 5. Trailer had not been swept out, so there was gravel left in it and I was hauling a fancy dining room set.
MICHAEL SSo much help and so easy to get in and get out, unusual these days, thanks for making it easy
James VThe check engine light was on when I picked up the truck. Also, the exhaust was extremely loud. There were no pads in the truck, and I was not asked if I wanted or needed any.
Tim hThe truck was not maintained. The exhaust was very loud. I asked for a refund and it was refused. I was told I should have not taken the vehicle or called uhaul for a replacement. I did not know that was an option. The people at the location did not know the loudness of the truck.I wore ear protection while driving. The steering was terrible. At 68 to 74 miles an hour the steering shook. Also when hitting a bump the steering was almost impossible to hold on to. The location told me that if I had issue with the truck I should have gotten another truck. I was under a time crunch and need to travel to get where I was going and get back. I informed the location the truck needs maintenance before renting it again. I was told a maintenance request was submitted. I am still looking for a refund of some amount.
Edwin LBad scell service in the area, which made it difficult to navigate the online process. But otherwise it was awesome.
David OAn excellent dealer. She was thoroughly professional and made the whole rental process flawless!
peter sGet that girl some help the hardest working person I’ve seen in weeks
Matt PThey were very helpful and friendly as well as providing great customer service.
Thomas FShould have been a one way was a disaster process and robbed of way to much very disappointed!
tiffany MNone, I always get good service here. I’ve rented the U-Haul utility trailers numerous times for in town moving
ray nWhen i reserved online, I clicked no Safe travel insurance. When my sister picked up the vehicle and returned it, they charged her $15 plus tax. I would like to have that refunded. She didn't know that to check all the fine print
RITA ATold the uhaul place that the chain on trailer on front and back to tie down car was too short. Safety chains on tongue were too long. Had to buy a set of 4 ratchet straps Then everything was fine. Trailer rode smoothly without issues. I plan to rent it again very soon.
Patricia MThe location was great, equipment great. Service person(young girl) was rude! I will not rent from this location again as long as she works there! Also, when I asked the young boy who “man handled” the hitch onto my vehicle, how in the world am I supposed to get that off my vehicle when I return it on a Sunday ? He had no answer, just looked at me like, I don’t know…luckily I found an appliance dolly I used to pry it off…really? How are these big heavy hook ups going to work for disabled people, or anyone not wanting to throw their backs out?
tina gWas no problem stopping it off.
Deborah BVery difficult to make this reservation. Uhaul has the wrong phone number for the site. Got it from a friend. Told they couldn't tell me until the day before the pick up if I got the 10' truck there, or whether I would have to pick up a truck(unknown size) along the 4 hour trip there. The first truck had not been cleaned and reeked of cigarettes. Refused it and asked for other available truck there. They gave us that one, and kudos that they had two 10' trucks or we would have been left with nothing. When trying to return the truck, attempted to use the app, but it kept telling me I had no reservation or rental! Had to call and wait for 20 min to get someone on the phone, and then wait again to be transferred to someone else. Advised to call in the morning to make sure it was noted as returned. Overall, an exhausting and ridiculous process to rent a UHaul.
Cathy GThe truck needs its alignment fixed. Otherwise, all good! Thanks!
Jeff BVery nice people and quick and easy
ronny kUsually no one there to check it in so we have always done it by ourselves. We have dropped off there five times. The one time we had anybody come up to see about us, the guy was real nice.
Rebecca NWorked out just great!!
Pamela RU-Haul died on us twice matience man said they knew it was going bad but they still rented it to us.
Carrie BThe Truck was full of dog hair trash was laying around that we cleaned up first. They take a payment of 25 dollars if you bring it back dirty but they don't clean the truckS either. Staff is very nice an helpful.
Denise EThey were quick and efficient.
Dale W