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Tonette F.
Customer Reviews for Dean Lumber
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I reserved my rental on line and it said 54.95 was my bill. When I showed up at the location to pick it up I was charged 114 and some change. This is more than double what I was shown on the reservation page. This is deceitful I tried to call your customer service line on 3 different occasions to complain about the price doubling but I didn't have hours to wait to speak to some one. So to summarize the location and it's employees were outstanding, but uhaul as a company with price doubling and deceitful business practices I'm not impressed with and wouldn't recommend to an enemy.
Terry J.Excellent. Quick and friendly
Monica M.Easy in and out! Thank you!
RUSSELL N.I would definitely recommend Dean lumber in Madisonville Texas. They were Lifesavers for me. Unlike U-Haul I will never go to again. Have Rivette reservation twice and both times rented the shit before I got there. Thank God do U-Haul dealer at Ashers automotive in Bryan help me find a trailer which was dean lumber. Asher automotive and dean lumber are top notch. U-Haul for yourself need a lot of work to do because you don't give a shit about a customer at all
STEVEN P.Great experience all around! Thank you. Will be renting again from you.
NANCY N.The experience was smooth and took only a few minutes. Our questions were answered; they were friendly and professional. Would definitely pick up from this location again. Great store, too!
TODD B.The staff are very knowledgeable and friendly. They went out of their way to make this a great experience.
ROY P.Very friendly and they unhitched the trailer from the truck and I didn't have to do anything at all...
Crystal B.signs telling customers where to go. staff that knows where to park the truck
LAUREN L.Only problem was that I couldn't return it closer to my home location so it was and extra 2 hours of driving to return it and then go back home.
Stephen P.The trailer I was originally assigned wasn't at the location. I was instructed to hook up to a different trailer. The second trailer wasn't in the locations system. These issues were not the fault of the pick up location. It was actually U-Haul itself. What should have been a quick check in and pickup took nearly two hours to complete. Due to issues on U-Haul's end.
Shelley H.Dropp off locations are limited and far from unloading locations.
SAEB A.after doing the reservation on the phone w cr card..when I went in to pick up instead of a simple check in and sign out equipment it was over 45 mins. The ratchets on the tire tie downs are in desperate NEED of lube! they were rough and difficult to maneuver making the equipment difficult to use and unsafe as ratchets would lock down.
amy P.None
DONALD W.He was aggravated b/c he had to unload a bunch of the UHaul blanket out of the trailer.
Floy L.i rent from our local area because i also have a furniture store in Madisonville to support our local business owners. This out fit was totally unprofessional and rude to me as a customer and not very knowledgeable of the rules that uhaul exhibits as this is by far the worst experience that i've had ever so i will be going back to the other uhaul location i normally go where they at very personable and knowledgeable of the uhaul organization out on the feeder road off highway 45 in madisonville the May street facility sucks very bad now i see why they try to insert uhaul in there lumber yard business but it won't help because they have bad customer service.
Mark C.None
Jose L.Trailer light plug was damaged and repaired too short. Only solution offered was to go buy my own extension. Wheel straps did not work well on the vehicle being towed.
Robert L.More knowledgeable sales staff
ANDY G P.Just make sure the right equipment is where a customer wants to pick it up
Cecilia H.I was sent to another location, waited an hour, and then was sent to Dean's Lumber to complete my transaction, even though UHaul called me 48 hours before and told me not to go to Dean's Lumber. Deans did help me solve the issue, but I lost 2 hours this morning trying to complete my pickup.
William M.