Customer Reviews for Dean Lumber
(U-Haul Neighborhood Dealer)

32 reviews

710 S May St   Madisonville, TX 77864

(936) 307-0695

Location Hours

  • Mon-Fri: 7:30 am - 5 pm
  • Sat: 7:30 am - 11:30 am
  • Sun: Closed

Services at this Location:

Contact Us

(936) 307-0695

710 S May St
Madisonville, TX 77864

Services at this Location:

Location Hours

  • Mon-Fri: 7:30 am - 5 pm
  • Sat: 7:30 am - 11:30 am
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The staff are very knowledgeable and friendly. They went out of their way to make this a great experience.

ROY P. 
Rating:
5.0

Very friendly and they unhitched the trailer from the truck and I didn't have to do anything at all...

Crystal B. 
Rating:
5.0

Customer did not leave a comment.

CHARLES R. 
Rating:
3.0

signs telling customers where to go. staff that knows where to park the truck

LAUREN L. 
Rating:
5.0

Only problem was that I couldn't return it closer to my home location so it was and extra 2 hours of driving to return it and then go back home.

Stephen P. 
Rating:
3.0

The trailer I was originally assigned wasn't at the location. I was instructed to hook up to a different trailer. The second trailer wasn't in the locations system. These issues were not the fault of the pick up location. It was actually U-Haul itself. What should have been a quick check in and pickup took nearly two hours to complete. Due to issues on U-Haul's end.

Shelley H. 
Rating:
5.0

Customer did not leave a comment.

SHARON W. 
Rating:
3.0

Dropp off locations are limited and far from unloading locations.

SAEB A. 
Rating:
2.0

after doing the reservation on the phone w cr card..when I went in to pick up instead of a simple check in and sign out equipment it was over 45 mins. The ratchets on the tire tie downs are in desperate NEED of lube! they were rough and difficult to maneuver making the equipment difficult to use and unsafe as ratchets would lock down.

amy P. 
Rating:
5.0

Customer did not leave a comment.

Gary F. 
Rating:
5.0

Customer did not leave a comment.

DAVID H. 
Rating:
5.0

None

DONALD W. 
Rating:
5.0

Customer did not leave a comment.

jose B. 
Rating:
3.0

Customer did not leave a comment.

Stephanie G. 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER D. 
Rating:
5.0

Customer did not leave a comment.

Greg B. 
Rating:
1.0

He was aggravated b/c he had to unload a bunch of the UHaul blanket out of the trailer.

Floy L. 
Rating:
4.0

Customer did not leave a comment.

DAVID H. 
Rating:
1.0

i rent from our local area because i also have a furniture store in Madisonville to support our local business owners. This out fit was totally unprofessional and rude to me as a customer and not very knowledgeable of the rules that uhaul exhibits as this is by far the worst experience that i've had ever so i will be going back to the other uhaul location i normally go where they at very personable and knowledgeable of the uhaul organization out on the feeder road off highway 45 in madisonville the May street facility sucks very bad now i see why they try to insert uhaul in there lumber yard business but it won't help because they have bad customer service.

Mark C. 
Rating:
4.0

Customer did not leave a comment.

Roger J. 
Rating:
5.0

None

Jose L. 
Rating:
5.0

Customer did not leave a comment.

Danitra M. 
Rating:
4.0

Customer did not leave a comment.

Josey M. 
Rating:
3.0

Trailer light plug was damaged and repaired too short. Only solution offered was to go buy my own extension. Wheel straps did not work well on the vehicle being towed.

Robert L. 
Rating:
3.0

More knowledgeable sales staff

ANDY G P. 
Rating:
4.0

Customer did not leave a comment.

Tony H. 
Rating:
4.0

Customer did not leave a comment.

Wendell J. 
Rating:
5.0

Just make sure the right equipment is where a customer wants to pick it up

Cecilia H. 
Rating:
5.0

Customer did not leave a comment.

Danitra M. 
Rating:
5.0

Customer did not leave a comment.

Danitra M. 
Rating:
3.0

I was sent to another location, waited an hour, and then was sent to Dean's Lumber to complete my transaction, even though UHaul called me 48 hours before and told me not to go to Dean's Lumber. Deans did help me solve the issue, but I lost 2 hours this morning trying to complete my pickup.

William M. 
Rating:
5.0

Customer did not leave a comment.

Lawrence R. 
No reviews have been submitted for this location.

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