Customer did not leave a comment.ARTHUR B.
Customer Reviews for Deans Diesel
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I am very disappointed in service I received. I was told by dealer that I made contract with that I would have 5 days to use vehicle. Told them that i didnt need that many, but was told company policy gives 5 days. BUT I would only be charged for days I used it and that other days would be refunded. So I would be credited $400 or so back to my account. That is why I chose your company. Upon returning the vehicle, I was told this was untrue and would not be receiving my refund for days not used. Also was told was unlimited miles and he said I went over my miles and charged me $50 more. I was outraged. He then began to belittle the Uhaul company saying that they did not know how to train their dealers and that was the problem. My son is serving his country in the U.S. Army and had to pay two times what he was told he would be paying. Plus the "FREE UPGRADE" to a bigger truck, because they didnt have size requested, used more gas to drive. It's a shame Uhaul would overcharge someone fighting for their freedom to run their business the way they want and not by the Government. I will definitely be posting negativity on all social media about experience. If you need to contact me please do so at email@example.com.JAMES H.
Customer did not leave a comment.ERIC S.
Customer did not leave a comment.WILLIAM S.