Customer Reviews for Delaware Ace Hardware

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Delaware Ace Hardware

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michelle S. on

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howard H. on

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robert S. on

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Maybe a walk through of the truck for pointing out where things are (lights, gas tank, etc)

FREDERICK K. on

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Warren L. on

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Josh M. on

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don F. on

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john B. on

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Nothing

Jeffrey B. on

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Tim B. on

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JENNIFER C. on

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Evan P. on

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The online registration and approval system was not easy and took too much time. I wish I had simply gone inside and got the key from the attendant instead of waiting for the web browser pickup option.

Dawn S. on

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The right break light n turn signal didnt work i had no choice but to still use it but i didnt want to drive in the dark because of it so i missed out getting everything i needed

Steve W. on

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Janet V. on

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Ronald D. on

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The only issue was the back of the truck smelled from someone before us spilling something and then it was enclosed in 90 degree heat. Other wise the experience was great and we got the move done. Employees are friendly and helpful.

Alexis R. on

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steve B. on

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Very nice employes,

Randy M. on

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stanley B. on

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Connie S. on

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The latch to hold the dolly in place was missing a screw so it did not hold it properly. I had to tie it with a rope. I liked that the seats easily adjusted to reach the pedals.

Jonathan W. on

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Check in and check out was very smooth. The truck was almost brand new and in excellent condition. The folks at Ace Hardware Delaware arecfriendly and professional!

Glen O. on

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John D. on

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Curt M. on

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Cannot think of anything. Equipment pick up and return were easy. The equipment was clean and well maintained, and functioned as expected.

Tashi B. on

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Dallas A. on

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We had excellent customer service. Very friendly. Highly recommend this location.

Matthew M. on

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JENNIFER C. on

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Curt M. on

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Easy to find, great to deal with!

David S. on

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We used the 24/7 UHaul Share feature to pickup the truck. We spent about 15 minutes getting signed in and trying to pickup the truck. I called customer service who walked me through turning on my phones location device which was already on. I signed in and out multiple times and was then transferred to another customer rep who again had us sign out and back in via another link. We got the location services to work and hung up to continue the pick up. After submitting pictures for ID to be verified, we were awaiting authorization, a survey popped up for us to complete. Which kicked us out of the app. Now it was about 40 minutes into the 24/7 share pickup. The location opened and we just went inside and did the rental pickup. This internet process needs to be improved if you want customers to use it. We did do the 24/7 share for the drop off and it worked great.

Carsten R. on

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Location was fine, though we dropped off our trailer after hours, so I can't provide too much detail..

Austin E. on

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greg B. on

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Kevin C. on

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jason Z. on

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