Customer Reviews for Deltona Marathon

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Deltona Marathon

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Keila S. on

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FEDERICO M. on

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Everett G. on

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Great service. Fast and easy pick up and drop off. Nice to have a local place to rent from. Will definitely use again and recommend to everyone.

Eliana T. on

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I am very unhappy not only my reservation was not at my original location and I had to travel to a second location with my three year old and had to use Uber twice on a short notice. When I arrived at the second location it took over an hour to set up a new reservation. I also paid for a dolly to help me move because I was moving by myself when I got to my home I noticed the dolly was not there which I paid for so I had to wake up my neighbor to help me move for the inconvenience. When I returned the truck I got yelled at by Chen because I didn’t park the truck in it’s original place, when the original spot had been taken then I did a walk though with a gentleman that worked there an he told me it was cleaned.when I got home I noticed I got charged for a cleaning fee this is so sad I wish U-Haul can make up for this I’ve always used U-Haul never had an issue I’m still waiting for the district to contact me via email or phone call. I called and spoke to Amanda but never heard back from anyone please contact me so you guys can make this right thank you ! # 4078441114

brady L. on

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Nice people, well done. Appreciated how easy it was to reserve and pickup on a tight schedule.

Lartoya C. on

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nancy V. on

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The gentleman who assisted me was clueless. Took over 20 mins to get the uhaul truck. He gave me the key and said the truck was outside. There was other uhaul trucks out there. I had no idea which truck it was. He didn't even go over the policy with me.

Crystallynn L. on

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First of all I can't involve this location but it started in orange city location,when they didn't have my size truck which was a 10ft,so they had to switch me to Deltona location,and I got a 15ft,when I went in person to rent this Truck I spoke to a live person made my reservation,and stressed that I also wanted a car dolly to tow my car.The day of the actual move I found out it wasn't in the truck,so I called the Uhaul in orange city to found out what happen,the person told me it wasn't included in the price,when in fact I stressed this when I went in and made the reservation,so I packed the truck and called back to make a reservation for the car dolly,but by that time I was tired and had to get on the road.So now I have to spend more money for a car transport,to get my car where IAM,and No I'm NOT A HAPPY CUSTOMER.

KRZYSTOF K. on

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Good to have this in our neighborhood

telmo F. on

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Pierre J. on

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INEZ R. on

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The pickup procrss was extremely slow and the location owner was very rude when we dropped off. Could have explain better the drop off process We will not rent from this location ever again.

Jose T. on

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Thank

George B. on

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Katorya M. on

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Darlene C. on

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The older Chinese man was very rude he does not know how to talk to people..They had dog hair all over the middle seat and passenger seat and he told me I should of check I check the mileage and gas and to see if the truck had any damage to it..He was rude to my husband the day we picked the truck up because my husband was asking a question to someone else he just joined and had the wrong information..The steering on that truck was a nightmare..What you guys can do is take Ursula from that location to make things better I rent uhauls all the time from different place and the people are always pleasant at that place no..I will never rent from that location again it was further because the other one didn’t have any trucks..I don’t own any pets and I had it all over me and it was in my car when I got out of the truck and got back into my car and I was itching..He told me he was gonna put it on my credit that the truck was not clean..He is also a Big liar just want to steal extra money from you..I was very unhappy with uhaul at this time maybe budget or another would appreciate my business because my money is no good at uhaul

Mark R. on

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Harry K. on

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Have the people in Orange City stay out of the rental process!! Made reservation at Marathon Gas station in Deltona. Next day got a phone call from Orange city location to confirm reservation and they said I had to pick up the vehicle at the Orange City location...... WRONG!!! Canceled the reservation. Later that day stopped by the Deltona location. They had two 10 ft. trucks on the lot. Made another reservation,. Picked up the 10 ft truck..the next day, .they had 3 on the lot. Orange City location only causes confusion when they get involved!!!

Lettisha N. on

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Guillermo M. on

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Marchelle K. on

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My experience was great..Joshua got me all set with the reservation, the pick up was easy, the return was easy..no complaints...thank you guys!

Todd M. on

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Regular maintenance so you catch a failing transmission before the customer gets to experience that joy on the road would be a nice improvement.

Bradley K. on

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They would not let me leave after they told me they did not know how to return my truck. Took almost 3 hours.

Kamla M. on

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Making sure to tell costumers about drop off location business hrs ,especially the long distance ones

David Z. on

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Employees mostly. Truck had damage outside and old foood left inside cab

lilly B. on

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stacey A. on

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The gentleman that helped me drop off and returning U-Haul was very helpful

fayzulla S. on

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Khamraj N. on

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I have always been renting uhaul and never had any problems until today. Please don't rent from the doyle location in deltona Florida why, because the vehicles are crap. Brakes and steering are not to specs. and the customer service is garbage. I rented a truck with 3/4 tank of gas, took it back with 3/4 tank and they wanted to charge me an extra $17 for not even a gallon of gas. The guy who checked the truck looked and sounded like he was on drugs. Shaking and slurred speech. I will never go back to this place again. Good luck people.

Bridgette C. on

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Overall a good experience. No recommendations.

Amber L. on

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Nothing needs to be improved on. Great staff and excellent price.

robert G. on

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Please don't have drunk/stoned customers making physical threats during my check out. This went on for over 30 minutes, this drunk was privvy to all my personal information during the whole process.

Donna G. on

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The drop off place didn’t exist any more and I drove around for an hour and a half trying to find one. Then I did and they charged me for extra miles and then all the extra gas I had to put In it. They need to make sure pick up places still do it. I paid too much in extra fees and it wasn’t my fault.