Customer Reviews for Deltona Marathon

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Deltona Marathon

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dAN R. on

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Engine light was on, noted before renting. Fuel cap reading on dash came on while driving. Noticed when refueling before returning truck fuel cap wasn’t correct for the truck. Was told the fuel cap was replaced before I rented.

Murray B. on

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Excellent service and great value

christian A. on

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Great people. Loved the Customer service

Joe G. on

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Customer did not leave a comment.

Pedro V. on

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The original location I was picking up had my truck broken and never called or email so they put me in to pick up in different location About 5 miles away. Broken communication.. No fault of the pick up location.

paul Y. on

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Whole transaction went fast and smooth

JOSE G. on

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Worst customer service I ever received. Staff is completely clueless about product information and rental protocol. To the point that wanted to charge me extra because some sand footprints on the floor cabin of the truck. Apparently they forgot we are in Florida... needless to say; I’ll never conduct business in this location nor recommend anyone to go there.

Barbara A. on

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The gas tank had no cap. The owner made us sweep the truck bed when it had one twig in it. He said it would cost $6 to fill the tank but $8 if we did not. I did not want to fill it because it had NO cap. I drove it for 10 miles. The transmission sounded like it was going to die.

Dolores R. on

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All the employees were professional and courteous, Harley was just so so nice, as I am an older person, respectful and took time to explain the contract to me.

Keila S. on

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FEDERICO M. on

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Everett G. on

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Great service. Fast and easy pick up and drop off. Nice to have a local place to rent from. Will definitely use again and recommend to everyone.

Eliana T. on

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I am very unhappy not only my reservation was not at my original location and I had to travel to a second location with my three year old and had to use Uber twice on a short notice. When I arrived at the second location it took over an hour to set up a new reservation. I also paid for a dolly to help me move because I was moving by myself when I got to my home I noticed the dolly was not there which I paid for so I had to wake up my neighbor to help me move for the inconvenience. When I returned the truck I got yelled at by Chen because I didn’t park the truck in it’s original place, when the original spot had been taken then I did a walk though with a gentleman that worked there an he told me it was cleaned.when I got home I noticed I got charged for a cleaning fee this is so sad I wish U-Haul can make up for this I’ve always used U-Haul never had an issue I’m still waiting for the district to contact me via email or phone call. I called and spoke to Amanda but never heard back from anyone please contact me so you guys can make this right thank you ! # 4078441114

brady L. on

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Nice people, well done. Appreciated how easy it was to reserve and pickup on a tight schedule.

Lartoya C. on

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nancy V. on

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The gentleman who assisted me was clueless. Took over 20 mins to get the uhaul truck. He gave me the key and said the truck was outside. There was other uhaul trucks out there. I had no idea which truck it was. He didn't even go over the policy with me.

Crystallynn L. on

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First of all I can't involve this location but it started in orange city location,when they didn't have my size truck which was a 10ft,so they had to switch me to Deltona location,and I got a 15ft,when I went in person to rent this Truck I spoke to a live person made my reservation,and stressed that I also wanted a car dolly to tow my car.The day of the actual move I found out it wasn't in the truck,so I called the Uhaul in orange city to found out what happen,the person told me it wasn't included in the price,when in fact I stressed this when I went in and made the reservation,so I packed the truck and called back to make a reservation for the car dolly,but by that time I was tired and had to get on the road.So now I have to spend more money for a car transport,to get my car where IAM,and No I'm NOT A HAPPY CUSTOMER.

KRZYSTOF K. on

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Good to have this in our neighborhood

telmo F. on

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Pierre J. on

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INEZ R. on

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The pickup procrss was extremely slow and the location owner was very rude when we dropped off. Could have explain better the drop off process We will not rent from this location ever again.

Jose T. on

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Thank

George B. on

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Katorya M. on

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Darlene C. on

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The older Chinese man was very rude he does not know how to talk to people..They had dog hair all over the middle seat and passenger seat and he told me I should of check I check the mileage and gas and to see if the truck had any damage to it..He was rude to my husband the day we picked the truck up because my husband was asking a question to someone else he just joined and had the wrong information..The steering on that truck was a nightmare..What you guys can do is take Ursula from that location to make things better I rent uhauls all the time from different place and the people are always pleasant at that place no..I will never rent from that location again it was further because the other one didn’t have any trucks..I don’t own any pets and I had it all over me and it was in my car when I got out of the truck and got back into my car and I was itching..He told me he was gonna put it on my credit that the truck was not clean..He is also a Big liar just want to steal extra money from you..I was very unhappy with uhaul at this time maybe budget or another would appreciate my business because my money is no good at uhaul

Mark R. on

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Harry K. on

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Have the people in Orange City stay out of the rental process!! Made reservation at Marathon Gas station in Deltona. Next day got a phone call from Orange city location to confirm reservation and they said I had to pick up the vehicle at the Orange City location...... WRONG!!! Canceled the reservation. Later that day stopped by the Deltona location. They had two 10 ft. trucks on the lot. Made another reservation,. Picked up the 10 ft truck..the next day, .they had 3 on the lot. Orange City location only causes confusion when they get involved!!!

Lettisha N. on

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Guillermo M. on

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Marchelle K. on

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My experience was great..Joshua got me all set with the reservation, the pick up was easy, the return was easy..no complaints...thank you guys!

Todd M. on

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Regular maintenance so you catch a failing transmission before the customer gets to experience that joy on the road would be a nice improvement.

Bradley K. on

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They would not let me leave after they told me they did not know how to return my truck. Took almost 3 hours.

Kamla M. on

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Making sure to tell costumers about drop off location business hrs ,especially the long distance ones

David Z. on

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Employees mostly. Truck had damage outside and old foood left inside cab

lilly B. on

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stacey A. on

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The gentleman that helped me drop off and returning U-Haul was very helpful

fayzulla S. on

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Khamraj N. on

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I have always been renting uhaul and never had any problems until today. Please don't rent from the doyle location in deltona Florida why, because the vehicles are crap. Brakes and steering are not to specs. and the customer service is garbage. I rented a truck with 3/4 tank of gas, took it back with 3/4 tank and they wanted to charge me an extra $17 for not even a gallon of gas. The guy who checked the truck looked and sounded like he was on drugs. Shaking and slurred speech. I will never go back to this place again. Good luck people.

Bridgette C. on

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Overall a good experience. No recommendations.

Amber L. on

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Nothing needs to be improved on. Great staff and excellent price.

robert G. on

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Please don't have drunk/stoned customers making physical threats during my check out. This went on for over 30 minutes, this drunk was privvy to all my personal information during the whole process.

Donna G. on

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The drop off place didn’t exist any more and I drove around for an hour and a half trying to find one. Then I did and they charged me for extra miles and then all the extra gas I had to put In it. They need to make sure pick up places still do it. I paid too much in extra fees and it wasn’t my fault.

Carolyn F. on

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barry W. on

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Arcilio R. on

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Pricing was outrageous for two hours, but people were polite and we were well served.

Daryl H. on

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Lady in gas station super friendly

joseph S. on

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john S. on

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I placed the order online for another location but uhaul changed my order to this location at last minute. The location is farther away and opened an hour after we wanted to start.

Michelle W. on

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juan M. on

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david M. on

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JAMES G. on

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Santos L. on

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ramon R. on

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Amy L. on

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Language barrier, had issues with using the Uhaul site to process, rented at 830p needed till 2p next day, they put 2a had to call Uhaul to get fixed, was told 20 dollars and had to give 100,when returned next day shortly after 12 had no record that time was changed, wasn't chsrged, only went 22 miles ,put 5 dollars in mind you was a 10ft truck, person claims wasn't enough gas,so put another 5, 10 dollars of gas for 22 miles when truck showed I was getting 13 miles a gallon hmm, ended up getting 50 back but cost 60 including gas,I was in a desperate need and had to get asap, other locations were closed . But wouldn't go back to that location

michael T. on

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I wish I could send everybody to this store. Family owned and run, great people!

DANILO L. on

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Thanks for good service

TERRY O. on

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Carlos D. on

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everyone was very helpful

JACK C. on

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This was a secondary drop off place, The first place didn't exist. 261 State Road 415, Osteen, Fl. The person did not want to take the truck. He had more than he wanted so he tried to tell me I had to pay more to drop it off. Once I got a hold off U-Haul, he accepted the truck This was mu 3rd truck in 2 months Next time,. I will use Penske or Budget

JACK C. on

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They had a new guy checking in the truck I was his first customer He tried hard to do the job Needs training

Rebecca A. on

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Thomas was not going to check the trailer lights, the right blinker was not working, he then said he would note it and left to go back inside...my husband fiddled with the connections and said it was working before we left, i got to where we were picking up and lights not working again and could not get them to work...after we got home my husband was able to see it must be connector issue and was able to fix it. Young man who checked us in very pleasant and said he would tell owner...NO ONE SHOULD BE ALLOWED TO USE THE TRAILER UNTIL THIS IS RESOLVED.

Albert R. on

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Stuart S. on

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Stop using this location

terry H. on

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MARIE B. on

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Juan E. on

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Shirley V. on

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David F. on

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More staff to make process of renting U-Haul easier and faster

Deborah L. on

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Best thing was that it was open Sunday

Steven K. on

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Truck was in good mechanical condition, a little bit of dirt in the back, cigarette ashes on the dash, but it did what I needed and was cost effective.. Overall satisfied with the transaction and I will use them again if needed.. Only rated average as it is a convenience store/gas station and there is nothing that really sets it apart from other such locations, it was clean, easily accessible, close and they did their job.

vaughan M. on

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BRANDON W. on

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Got charged and my money was never given back they wasn't supposed to charge me just hold the money till uhaul was returned and paid for which it was still haven't got my money back

Jose R. on

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Khamraj N. on

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CAMONA C. on

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Edmundo M. on

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leslie W. on

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I was charged for insurance when I specifically mentioned I did not want it. I thought I had checked the box to reject coverage. The clerk should had made sure I did check the correct box for rejection. They would not credit me back the charge, said I had to contact corporate. We all know how that goes!

theresa S. on

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linda P. on

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paul B. on

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Experience was great loved the new ford super duty truck

Mychal L. on

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Krysti B. on

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Heather P. on

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No complaints at all. The young man that helped me was kind and knowledgeable and the truck was exactly what I needed.

ashley O. on

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Explain why i was charged $0.99 per mile when website states $0.79 per mile

Darren D. on

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victor M. on

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Recommend , Definitely. Thanks. Blessings

John B. on

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Felix V. on

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Rocky G. on

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Diane V. on

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linda M. on

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Jackie P. on

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Improve organizational technique. Better training for employer to rent a truck/paperwork completion.

Kenneth K. on

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ROB L. on

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robert E. on

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Felix R. on

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Eugene L. on

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Mark C. on

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I rented a car hauler and the safety chains were covered in oil. Besides that it was fine.

RUTH R. on

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