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Fabien L
Customer Reviews for Depanneur Telmosse
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Trais bon service et rapide a recommandé
bryan tFriendly, funny, and easy going. Everything was perfect.
Sylvain LService très courtois.
Stephane SGreat staff. Both of then were truly awesome.
Ray MTout était parfait. Le personnel m'a immédiatement accueilli et la dame derrière le comptoir était très sympathique et agréable. Elle m'a tout expliqué. Cela n'aurait pas pu se passer mieux. Merci!
Stephen KStaff is polite. Service is excellent.
michele sThe truck was filthy, the back door was so hard to close and was full of dirt. When we shut the door so much dirt fell on us and our items.
Anastasios DThe windshield wipers did not function well at speed. Not good contact with the window and very difficult to see when washing the windshield. The wipers did not clean the fluid off and obstructed vision. Everything else worked well.
Gregory DMerci pour l'excellent service!
MARIE CExcellent service à Mont Trembkant !
DIM SThe truck delivered was cleaned poorly and was smelly! I called to asked for another truck since I needed it for a clothing show! They told me if I was not happy with it, I shoulv've told them there, they were no other available. The supervisor was there when I called. I spoke to him on the phone, I told him I was going to send pictures but the email he gave me came back. And he did not call back to follow up either! The employee was smoking in front of me while I was looking at the exterior of the truck for inspection! Only did a quick visual inside but did not smell it because of the cigarette fumes. When I called for the reservation, I asked for an inclusion of 1500km for my rental but they gave me 999km included with the week rental! The owner kept telling me that the estimate I had online were never good and that the Uhaul site for reservation was crap! Better to do it with her since she owned the thruth (and showed me a photocopy of uhaul prices)! She knew I was going to Toronto and thats why I asked for 1500km back and forth) she did not give it to me instead she charged me extra km. When I returned the car I was also charged for an extra day....I dont know why because I returned the truck at their opening, I used it for 5 days only. I tried to asked them question regarding the extra Km and day and she denied ever earring me say that! She was arrongant, not looking or listening to me and turned back everything into my face without even trying to listing to me our find a way ....her explinations were not clear just trown into thin air...it was her way or nothing! She shut me out and told me I was baned from Uhaul!!! I have had my business for over 20 years and never would i treat a customer like that. I would like to have an explination on that extra day fee has I did not use the truck and brought it back at the good time. If someone from the customer service can call me back i would appreciate it, I will not engage into another conversation with the owner because I know to well how it will end! Also I will not set foot in that place ever again either! Their reputation follows their action, now I understand!! And the cleanliness of the establishment reflects the poor quality of their service! I have rented cars and trucks all over the state, Europe and Canada never had an issue ansd service like that! Thank you! Best regards
boutique lhelp us to know how mutch gas we need to add to get back the truck at the same gas line.
Boris CFantastic service
John MWow. 3 years later
Dmitry SAline and her family are very professional and friendly. It’s the second time I use their services and they are excellent.
annie bEn français svp
supervision tService impecable, remorque disponible tel que prévue et en bonne condition.
Guy PTrès satisfait super service merci,a la prochaine.
Yvon RVery friendly and helpful person at my tremblant
bertrand gTires were beyond used and the truck needed an alignment. Reservation was moved one hour later then by the shop owner because they said the self pick-up option was not working. Otherwise it was alright! Good day!
Jaccob Ple service était très bon au dépanneur Telmosse.
daniel rThe truck was very clean. Good tires. Easy pick up
mayke iI had reserved 1/2 of dozen blankets….it did not show on the reservations.
Louise DOffrir un meilleur service au téléphone, ce service est surchargé. Il est impossible de modifier une location pour avoir l'équipement une journée de plus avec le site internet.
Raynald PEverything is perfect
denise gJ'aurais aimer avoir un ''pick up'' .
Jean PEverything was perfect and professional. Thank you to Aline and Jean for their excellent customer service.
annie bYour website is not impressive, you can put a little love ... Your trucks are great, but you will have to adjust quickly with the new and more strict French Quebec laws as all the safety warnings are in English only everywhere in the truck...Canada is a bilingual country with two official languages. I like U-Haul, used it many times ...Thanks
claude cyou're the best ever
Mario MAll was perfect!
lorraine bIt was pretty good. Good inventory, good service. Expensive but, I was very glad to have the vehicle on short notice at a busy time of year. Thanks Mont Tremblant U-Haul!
PETER MThe personnel was excellent and gave us a very very good service.
SOPHIE LPersonnels professionnels qui ne mentent pas à leur clientèle et qui offre de l'assistance.
Audrey LGreat service. Great trailer
Jean-Francois PFaire une appréciation rédiger en francais
maryo lVery friendly & helpful people at this location
Harold GConvenient location off highway. Small though so difficult to park.
Jean FIl serait plus facile de remettre le camion avec le réservoir plein que de le remettre au quart ou au tiers ou à la demie. C'est difficile de jauger à la pompe ce que l'on doit remettre dedans, surtout lorsque l'on ne connaît pas le réservoir de son camion.
gilles bHome depot renting truck is much less expensive than UHAUL.
Christian ATrès bon services courtois et rapide… belle expérience!!!
Benoit d