Customer Reviews for Depot Gift Shop

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Depot Gift Shop

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James M. on

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Not auto charge teailer insurance, when not needed.

Mike S. on

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Customer did not leave a comment.

Tim W. on

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Outstanding customer service from Deanna Debty. Incredible lady. Equipment however is another story. Fuel line on vehicle was cut by vandals and fuel was drained. Deanna immediately helped us replace vehicle. Without being able to recognize problem , next vehicle had same exact problem. Damage was not obvious until hours later and truck was at gas station. Attempting to fuel truck for long drive, fuel came pouring out on ground. Impossible to fuel vehicle. Truck loaded. Unable to fuel vehicle. Uhaul was ZERO help in securing another vehicle. UHaul REFUSED to help us secure another vehicle HORRIBLE CUSTOMER SERVICE from uhaul roadside assistance. HORRIBLE

JAMES H. on

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I had a extremely long wait on hold with the share Dept. Finally got in touch with customer service and got my situation resolved in a matter of minutes when they connected me with scheduling.

Andrew E. on

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Great customer service

Donna W. on

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I was able to pick the truck up on a Sunday! Best customer service ever! Thank you for all your assistance!

Manuel C. on

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Patric S. on

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Pamela C. on

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Jo Ann D. on

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even though they were sick they answered my call and informed me were to drop off and confirmed return

Andy P. on

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I call for pick lady came from town see give me key paper work her printer is not work see sent me e mail is ok but see lold me gas tank is full when I driving I see tank on gas same amount gas I fill when droup they charge 27 extra gas money I need refund

Eric S. on

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The pick up and drop off locations were great. There were, however, serious problems with U-Haul’s “traffic” personnel and system. I made the reservation in person at the drop off location; the personnel there were very helpful and even told me where I could park the truck when I returned it. At the pick-up location I told the personnel where I would be returning the truck. When I was almost done unloading it, I called the drop off location to say I would be returning the truck that night or early morning, which I did. On the morning that it was due, at 0756 I received a text from U-Haul stating that the truck was due at 0800 at a different drop off location. I called the personnel at this new location and told her that the truck had already been dropped off at the previously arranged location. She gave me the number to their “traffic” controller and asked that I call there to let them know. I spoke with their “traffic” personnel who told me that U-Haul had assigned that truck to the new location, and that I could go to the original drop off location and get the keys so that I could relocate their truck for them, or I could ask the personnel where I had dropped the truck to “check it in” as she was unable to make contact with them. The personnel where I had returned the truck said they would take care of it. Two days later I received an email from U-Haul’s Equipment Recovery Unit that said the truck had not been returned and they had been unable to contact me. Bear in mind, this is after speaking with at least four personnel from U-Haul who all knew that the truck had been returned to the originally arranged location. U-Haul's system created several hours of work for me that I needed to have spent elsewhere.

Martha B. on

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Mrs. Deanna, the manager, was very kind, polite, and helpful. She is to be commended for her followup and keeping her vehicles clean.

Diane S. on

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Rita F. on

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Danny H. on

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Danny H. on

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EMILY B. on

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Lyndy J. on

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Tom N. on

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Kristina S. on

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Timothy M. on

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Provide at-trailer advice or assistance for proper attachment to the vehicle. Short staffed facilities should consider this comment, if only in the name of safety.

Jerry W. on

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Memorial holiday weekend no one working, drop off available only

Loretta H. on

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Wonderful transaction!! The lady was sweet as she could be. No problems at all. I would definitely go there again if I ever need a U-Haul.

Jamie B. on

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Where we put our boxes up top all got wet because the truck leaked.

Randal C. on

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Mary L. on

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It's hard to improve on perfection! Job well done and be thank you

henry N. on

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gordon Z. on

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Patrick R. on

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I made my reservation online and provided all necessary info and my credit card information (master order # 28985540). I selected that I did *not* want the additional insurance. My total was $79 plus any applicable taxes. After I picked up my trailer, I looked at the invoice and the clerk (Deanna) had charged me $48 for insurance coverage. She did not ask me if I wanted this before charging my credit card and specifically went AGAINST what I had selected when I made my reservation online. This was much higher than I wanted to pay and was done without my permission. I am furious.

Jon F. on

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Deanna debty is a awesome person and she makes renting a u haul great I highly recommend her

vernon G. on

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Ok

Michael C. on

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mark M. on

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Cynthia H. on

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mitch M. on

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The truck had several problems. The left front tire was totally worn out. The ramp would hang up and the heat and ac fan switch is messed up. The wiper blades are shot

Tim P. on

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Went there Saturday no one there called u-haul and nice lady put note in file came back Monday ,Tues ,wen's nobody call u- haul on hold for 1/2 hour guy didn't help felt I was trouble so had supervisor come on line she worked at not helping. Decided to take to another location 22 miles, it's a laundry mat and no one's there. Called again 20 mins got wonderful lady even though I was not the nicest person . So suggestions shorter wait times on phone ( although this was the first time I had a long wait. Put phone # on text u send, never did get a number even on there wed site. It would have been so easy for my first contact to get a picture text from me and ok return.

THOMAS R. on

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Craig K. on

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I had done the express checkout, but there were system problems and it delayed things instead of making it go faster. Had to pay cash. System wouldn't accept a vald card payment. Owner was helpful working a solution.

adam B. on

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It was closed.

James M. on

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Very Convenient and a Pleasure for our continued moving needs. Highly Recommend.

Jason F. on

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Robert P. on

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Andrew P. on

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Grace P. on

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We were charged for the wrong truck and obviously their entire rental situation,mileage etc. it's nearly double what we should have been charged for our actual truck. Hopefully this will be handled appropriately

Scott R. on

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Anne D. on

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zack S. on

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Linda P. on

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zack S. on

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Diane M. on

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kathleen C. on

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Used GPS to find as we were unfamiliar with this area but had requested the drop off location with the NC office of uhaul after our plans changed. this location was easy to deal with and fair and fast for the return. Thanks so much!

Lisa S. on

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Scraped the side of my truck on a short wall while trying to maneuver the trailer into the spot I was told to put it. The area was a mud pit and no one offered to help. They just sat there. Tho they were kind enough to point out that I scraped my truck

Geoffrey B. on

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RONALD C. on

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No one there at opening, 9am, no one present when I turned the truck and dolly in at 12 noon on Wednesday2/28. Hope they got my contract and key out of the key drop by the front door.

Brad K. on

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Eddie M. on

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MARVIN G. on

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Every thing was fine

JOANN D. on

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Kraig A. on

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Trac S. on

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Deena K. on

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Originally rented to Pu at Topton store but there was no one there available to rent the equipment. Called CS and they were great transferring the reservation to Andrews.

Julie F. on

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adam B. on

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clair H. on

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Everyone was so nice and helpful. Thank you all

James G. on

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BILL C. on

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julie S. on

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The lady that checked us out was great to work with....I called a few days prior as we are in a small town to make sure truck would be available she said if she did not have one she would get it....Nice to see someone go out of their way these days.............

Wayne S. on

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We rented a trailer (dual axil) and after we loaded it we noticed that there was a low tire. After filling it up, it was obvious where the leak was. We did not go anywhere where there would be a screw that was in the tire and so big that it was loosing air so that you could hear it leaking. We had to go to a repair shop and pay for the plug to stop the air leak. In my opinion, the U-Haul dealers should do a good inspection upon return of the equipment to make sure that it is serviceable for the next customer.

VIRGINIA J. on

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John G. on

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LINDA B. on

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The folks at this particular u-haul did not know how to hook up the car dolly. They delayed my trip by an hour. I had to call a friend to show them.

Wayne S. on

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Amanda T. on

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Coleman P. on

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Lady running site very kind and helpful. Her assistant was quick to show truck models and answered questions with knowledge. I was treated fairly and with respect. Would strongly recommend this UHaul site.

Stephen T. on

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Hours of operation open by 9am on Saturday. Dropped off truck at 9:45am no one around. However the key drop off box was in plain sight.