Customer did not leave a comment.Russell N.
Customer Reviews for Derby Appliances
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent customer service!Jiao W.
Customer did not leave a comment.Amir A.
24/7 self check in did not work, tech on the phome couldnt explain why, citing glitches. Had to wait for facility to open and as a result I was late for the job I had rented the van for. Also, the 9' van I rented was not available even tho I booked well in advance. The truck I was given had a cracked mirror, crumbling steering wall, and covered in dirt. People at Derby are kind, but this was a uhaul fail.Timothy M.
The Uhaul I was given was shaking at 20MPH and above. I called the location that gave it to me 1 minute into my drive and the rep- Scott stated I need to let it warm up and if I continue to have further trouble call road side.I let it warm up at my house. After loading it and trying it again it continued to shake. I can't believe that Uhaul would allow a vehicle that is this poorly maintained to be on the road. They let 3rd party places rent these vehicles out without any oversight.Vimal P.
Customer did not leave a comment.Dhaval S.
Best Uhaul in the area excellent customer service, the gentleman was very polite and professional no complainsBraulio R.
The location was excellent, the staff there was excellent, the vehicle was excellent. The app used for to pick up the vehicle before office hours was terrible. It failed to function properly, and I had to delete it and reinstall it on my phone. Doing that caused me to miss the window for pickup, so I could not access the information. I called the toll-free number for help, and they hung up on me three times. Once someone actually helped me, the online system kept slowing down and telling me it was not receiving the correct pictures. In all, I spent two hours in twenty-degree weather trying to pick up the van when a staff person arrived and solved the problem in five minutes.James B.
Customer did not leave a comment.Daniel M.
Very quick check-in, clean Truck. Scott is very professional and friendly.Radhakrishna M.
Customer did not leave a comment.Stephanie S.
I just had a great experiencePETERGIDE O.
I picked up the truck on Sunday morning at 8:00 a.m. We had a snow storm the day before, but the snow stopped by 3:00 p.m. When I arrived to get the truck, it was covered in snow. There were seven inches of snow in front of the truck and I barely got it out. No one answered the phone to help. Derby's had 15 hours to come and dig out the truck but simply did not care. Shameful.Charles F.
Customer did not leave a comment.DEVKI P.
I was told I would receive a discount by using the mobile scan. I tried several times to access and wasn't successful.Lynnette S.
Customer did not leave a comment.KEVIN W.
U-haul holds your money and then reinbursed you the difference. I believe this system is troublesome and difficult. the location was fine the u-haul service in regards to the bank is not.Bakasa M.
The men at the Derby Appliances rental location were incredibly kind, funny and welcoming. They made renting and returning the van less of a chore. I'll be going to them whenever I need an appliance from now on. As for U-Haul's side, I appreciated the gas gauge to know the exact amount to put in the tank to return it at dispatched level - so convenient & I wish every car rental place did this!CELINE A.
The guys at Derby were Amazing. They were patient, Very professional and extremely helpful before , during and after rental. I kept the truck an extra 2 days and they were so polite. I would advise anyone to use their service if needed. Thx guys.marquis T.
Customer did not leave a comment.Philip L.
A $29.95 rental turned to $101. The truck wasn't there at 1:30 it got back at 1:50 which created a problem for the time I was to return it because they closed at 5pm and and they also rented the furniture dolly I requested to some else that morning. I have never been ripped off by U-Haul before but I really got ripped off this time. I would really look into this site and how their doing business. I definitely will think twice about using U-Haul again in the future.PATRICIA M.
Customer did not leave a comment.David N.
Customer did not leave a comment.Edwin E.
Customer did not leave a comment.Rachel B.
I found out that initial estimates were around 55$ but when I returned actual cost was around 75$, Though I did booking from 5 PM I could only pick up after 6 PM, but the location was amazing and staff were very helpful and friedly.BHARAT SHYAM D.
Firstly, I want to say that everyone at Derby Appliance was amazing and friendly. My problem is mainly with U-Haul. I scheduled a mobile pickup, but the process would not allow me to use my temporary paper listen every as I have recently done an out of state license transfer from NY to NJ. I even had a photo of my old license, AND had my passport with me for Identification - this is something that should be able to be resolved over the phone speaking with a human being, but the rep told me I needed to wait for the location to open (almost 1 hour later, putting me behind schedule by an hour). Luckily, everyone at Derby was nice enough and it was no big deal, but I was still an hour late and I was renting this UHaul for work purposes. Then, I get in the van, and the low pressure light is on, as well as the fuel being lower than the release that I had signed indoors (by a 1/4 of a tank). All in all, I spent more money in gas, lost time bc of mobile check in, and lost time because I needed to service the rear wheel.TIMOTHY M.
This review is not really about the pick up location. It is about the UHAUL COMPANY ITSELF! The day before I was to pick up, I received a text message to confirm pick up. When I got to the location, they had no record of me picking up. I checked that text again and noticed that UHAUL HAD SWITCHED ME TO A DIFFERENT LOCATION!! Same town but different street address. So, at their leisure, they switch you??!! As a result, I paid $200 more than my confirmed email, of several weeks prior, for the original location. The folks at the pick up location were nice and accommodating, as they got me into the only truck left of the size I needed. IT IS UHAUL CORPORATE I HAVE A PROBLEM WITH!! The truck's cab was good - AC, charging ports, spacious, comfortable - but the ROOF LEAKED RAIN WATER onto my belonging in the box section. Word to the wise: Do not rent from Uhaul!! They switch things around on you, and they have very confusing policies. They should make these all very prominent, so the customer knows what he is up against.Keith C.
Customer did not leave a comment.STEPHEN M.
Very good service.Antonio M.
Customer did not leave a comment.GRYGORII R.
This was my first experience to use UHaul and I am very much satisfied. I strongly recommend others to make use of their service. They have variety of options to meet individual need.RUDRA B.
Customer did not leave a comment.FRANK L.
Customer did not leave a comment.HARISANKAR V.
The van had a compromised right front tire, was dirty, the fuel gauge was not where it should be and Scott added CDW without my consent. Made a reservation via the app with contactless pickup, yet when I got to the location had to wait ~20-min for Scott to return to get the Van. When he arrived he insisted on changing to a standard pickup and in the process added CDW ($110) charge to the reservation.Muhammed B.
With Truck rental, I also requested for dolly and pads but it was on there inside the truck. The rental was on Sunday and mobile pickup it made my experience more difficult in moving without dolly and pads. So pls call a day before and make sure you have your requested stuff before pickup.Satyaprak R.
I have reservations for 10:00 AM and we got the truck at 11:00 AM. Store has messed up on the reservation with different PATEL and then I have to wait for 1 hours to get the truck. Not satisfied with the service at all.JAYKUMAR P.
Uhaul is great for the money!William F.
Scott is the greatest.Domenic T.
Customer did not leave a comment.Bakasa M.
Customer did not leave a comment.MONICA F.
Customer did not leave a comment.David S.
Customer did not leave a comment.MELAINE M.
Customer did not leave a comment.Charles W.
Customer did not leave a comment.SETH F.
Customer did not leave a comment.Deirdre P.
This has been the worst customer experience in the last 10 years. I originally booked a one way ride. UHaul changed it to an in town route and made me return it to Derby and charged me an extra day plus ancillary services. I want a credit back to my bill now so that my final bill is no more than the original estimate of $234. You have charged me $150 more than my original reservation. This is the ultimate bait and switch. Furthermore, they gave me the wrong truck which I had to return after I had already left the location after having to jump start that truck due to a dead battery. I can be reached at my phone # on record.WILLIAM N.
Customer did not leave a comment.Vidyasaga P.
Great location. Staff was extremely helpful. However the steering on the 20ft truck we rented was questionable- seems there are mechanical issues.Aaron S.
Customer did not leave a comment.FRED S.
Why am i getting this , i never used it, i left NJ 4 years back. this is the second time i get a CSAT request for a journey i didnot doCARLOS C.
They were excellent and very professionalVIJAYA G.
Customer did not leave a comment.Matthew R.
Customer did not leave a comment.APOORVA S.
Try not charging for gas just because you think the customer isn't going to check the receipt. I put more gas in the tank then what I started with and was still charged. While confronting the sales rep about the issue with the gas I was brushed off and never refunded. I will NEVER recommend Uhaul again if this location is a representation of your brand.ROSALYN V.
Customer did not leave a comment.JOHN N.
Customer did not leave a comment.NICOLE P.
Outstanding costumer service, I will recommend this location to everyone.LISSETTE G.
Customer did not leave a comment.James C.
The mobile app was non-functional, so the off-hours check-in and return process was really unpleasant.Anna H.
Extremely helpful.Jorge C.
Customer did not leave a comment.Saurabh J.
For online return , photos are required to upload it.so Please mention pictures are required before you drop the keys in the box.RAMACHANDRAN K.
Customer did not leave a comment.Knut B.
We got there with no problems, easy to find, friendly people, fast and efficient service. All questions were answered and got bunch of emails from uhaul to help us down the road with any additional help. So at this point, I have nothing to suggest for improvement.SYLVIE V.
Customer did not leave a comment.CARL G.
Customer did not leave a comment.CHRISTINE L.
Customer did not leave a comment.Xinye C.
Customer did not leave a comment.Hongyu L.
Customer did not leave a comment.Amir A.
Customer did not leave a comment.VIKTOR K.
This was the first time renting from this location and would definitely use them again in the future.Robert K.
The language in the rental agreement is very confusing meaning picking a location that may not be available on the day you need it. I thought I would be charged whether or not a van was available to me . But I pulled the trigger anyway because I really needed the Van.. the best experience is when a live operator called me to confirm she went over clearly what I would be charge and my pick up location and time allocated. The human touch is valuable in customer experience. Also the gentlem at the pick up place was very accommodating and pleasant. Thank you Uhal!JEAN M.
I used the app to pick up the truck and it took forever to get the approval and there were too many steps. Also, I wish I knew in advance that I had to give the 3rd party contact to pick up the truck. Other than that, the overall experience was good.Nicholas L.
Customer did not leave a comment.LESSLIE M.
Customer did not leave a comment.Theresa R.
This place is easy and convenient.BARBARAE S.
I was charged 1.99 per mile.. but it should be 0.99 per mile .. no one was answering why I had been charged more ..Chandramathan J.
I was billed for a safe move that I didn't order, but I believe the office is taken care of that. The people in Derby appliances did a great jobSTEVEN N.
Very nice, and easy pick up process. I will go back for sure. Thank you!LOUIS T.
Customer did not leave a comment.Prasanna B.
Customer did not leave a comment.Christina M.
Customer did not leave a comment.Neel P.
Thank you.Barbara S.
charged me for 30 miles and I did not go 30 milesKIMBERLY W.
Customer did not leave a comment.VIJAY S.
Customer did not leave a comment.Shanayia W.
Customer did not leave a comment.Deep D.
Customer did not leave a comment.Patrick S.
Customer did not leave a comment.Kaitlyn O.
Customer did not leave a comment.Rhonda T.
Find a way to simplify the checkout procedure. I used the online check-in and checkout, and it took half an hour to check out and about 20 minutes to check-in upon return.James B.
Good equipment. Convenient service.Andrew E.
The employees at the Edison location were very friendly, both at the time of pick-up and drop off.Dilshad S.
Customer did not leave a comment.Lillian H.
Scott was very good and got us checked in and on the road quickly.David S.
The gentleman (? Owner) was actually grateful for my business. Drop-off took literally seconds.John D.
it took over 30 minutes to confirm pick up. I was charged full amount and not reimbursed for the time spent waiting on U-Haul system to approve me. If that happens then drop off time should be extended to reflect lost time or customers should be reimbursed.Arnold W.
The equipment was dirty. The AC didn't work. I returned the truck almost immediately. I did not use it for moving and the day was ruined. I am requesting a full refund.Glenn K.
Last minute rental - the app found the location nearest me with the truck and Derby's got me out of there (and back in) with no hassle.GUY P.
Customer did not leave a comment.LaSarah D.