Have a Van cleaned and serviced
Tony M.
Customer Reviews for Derrick Snacks & Deli
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Thanks. Here it is good but customers must know how to return out-of-service time such as on weekends. Thanks.
YoungWoong K.The convenience shop was supposed to open till 7 pm, however, he closed and it was hard to hand over the keys back when it was -25!, which was not expected when he said diffent earlier.
Pugazanthi S.I reserver it on 34st, went there on designated time, van was not there. Called uhaul and after about half an hour (more or less) sent me to another location. The padlock in other location was stuck and have to call helpline again. Followed the instruction on the phone but still wouldn't open, was able to open it by jiggling the lock. Lock is old and really tricky to open.
Louel M.It went very well.
Maxwell Z.The gentleman behind the counter was very accommodating even with my frustrations I had with a misunderstanding. This guy deserves huge kudos!
Casey G.I have attached a picture to an email provided by U-Haul. The location i rented from charged me an extra $15 after I refueled the truck to the same amount I rented it at. Please contact me 7807091998
Shen C.One way trip. Full tank would've been helpful. Truck wasn't cleaned out.
Karen W.I made the reservation online (truck and dollies) weeks ahead. Also called this location (Derrick Snack & Deli) to confirm reservation. Came to pickup truck but there were no dollies. It took the uhaul team 7 hours to get me the dollies. I had been to 4 uhaul stores. There was no ownership till the last store who called the area manager who took action. But still, 7 hours and no compensation for the lost time and frustration.
Erwin R.Customer service is very poor
. J.Be clear and don't over charge your customers and try to resolve there complaints not in 72 hrs but in 72 minutes. Clearly U-Haul lacks customer obsession principles.
GAGAN SINGH M.When we brought the truck back it took over 1/2 hour to check in . Very poor
Marc D.the uhaul charge me $143 just for a couple of hours rent just because i did not take a pictures of mileage what a trick youre doing to the customers...Just like they are robbing not happy with the charges
Jonathan B.after hours drop off worked very well.
mitch W.the truck was not very clean inside but it was not horrible either. i had to sweep the back before loading it. windows were filthy and i had to wash them to be able to see, same for mirrors. otherwise great truck and easy to drive.
Jean-Michel G.The truck was dirty when I picked it up, it took me half an hour to clean the windshield. Also, I had ordered 2 dozen blankets and there were none when I got home with the truck.
Cameron T.Expedite the online check-in process
Mohammad Ali A.I am extremely happy with my rental.
NISHANT P.Your agent charged me for cleaning and, trust me, I returned the truck cleaner than I got it. Also, the same guy charged me for gas, even if I returned it with a bit more gas than I receive it. I filled it up with about 22l and I drove it 45 miles, just so you know. I had a very, very bad experience and I strongly suggest you investigate further this. call me of you have any issues, I will go there and dispute charges as soon as I get some time.
Marius G.