Mike went above and beyond to make things seamless for me.
Domenic N
Customer Reviews for Des Plaines Car Wash
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Didn’t have a dolly which prevented a quick load.
Craig SMike went above and beyond to help me out during a stressful move. I’d definitely recommend U-Haul!
Joe Ddid nor visit location. truck was delivered.
Valerie BThanks
Dorel BYes get your online experience up to par. If you need to verify someone how about letting is know ahead of time. To lose an hour dealing with that on moving day is very inconvenient to say the least.
Victor HEasy pick up and drop off. Showed early and the truck was ready and waiting. Will be using this location and recommending it to friends in the future.
TIMOTHY FAllow customers to do the verification steps in advance. I didn't have a passport or copy of my lease agreement with me in the parking lot, which made things difficult. I would have happily completed these steps before the day of my reservation.
CASSANDER GThis service given at this location was excellent, all area s of customer needs was attended to . I will always recommend this location to my family and friends. Thank you so much uhaul, the service was fantastic.
OLADIPUPO Fexcellent customer service at this location, staff went above and beyond to help. Highly recommend this location.
Marcos PNice and punctuality
SHANKAR MCarry boxes for people who are packing to move. Otherwise,you guys are doing a great job!!
Sandra MVery nice guy on the location and very helpful.
Riaz ACheck-in process was efficient and very quick
David JThe process of renting a truck was simple and easy with no hiccups along the way.The service people were cordial and helpful.
Richard HPerson in charge overcharged me for fuel $5. I brought the van with more gas than I took it. I drove the van for about 10 miles and filled it with one gallon. He also charged me $10 cash for the blankets which I am sure he pocketed because not on the bill. I called left him a message to call me back he never did.
Edgard LI've rented Uhaul trucks many times and this by far was the easiest and stress free rental/location. Carlos has great customer service, is informative, upfront and easy-going. We will definitely be back when rentals are needed again in the future.
Sam GExcellent in terms of ease of use. Truck was ready to go, clean, well maintained and they showed us how to use it. Would definitely use your services again!
Amy EThe facility owner was late, the auto transport had a right rear flat tire.
Thomas AHORRIBLE CUSTOMER SERVICE!!!
Raven HVehicles are not maintained. The ramp on the vehicle would not close all the way. So had to tie it down. Had such a hard time when driving on express way. The whole steering wheel was shaking the whole time. Unfortunately I was moving and I had all my stuff inside and had no other choice but to keep going. I wish I had taken the vehicle for a test drive on the express way before loading.
Vijayanaryana CNo one was there to meet me for the trailer. The building was locked up. Someone arrived shortly after my arrival to assist me. The trailer has a hole in the fiberglass, the tires were not maintained.
William HI made a reservation in person a week before the time I needed the truck. When I went in to pick it up, I was told there was no truck for me. I never received any notification about this and the customer service I got was horrible. Nobody tried to help. I have worked in customer service for a long time and to be treated this way during a stressful time like moving was not acceptable. I will never recommend this Uhaul site to any one and have heard since that many people have had bad experiences with them. Not a good way to run a business!!!
Cindy LExtremely courteous staff and took care of me quickly
Edward MExcellent service. Thank you
Grzegorz MTruck was not at location where I was supposed to pick it up truck was not the same size that I put in to rent but they did accommodate me with a bigger truck return was not where it was supposed to be had to return the truck or picked it up which cost more gas
Mark Pthe 24/7 mobile feature is pretty user friendly. be prepared to take about 10 minutes checking in and 10 minutes checking out.
Angelika BIn and out clean truck n friendly
BERT ATruck was very clean n ready to go.. thank you!!!
BERT AResponsiveness to calls. Suggestions for parking when self returning
denys cThe location was supposed to open at 8:00am but no one showed up until 8:45am. I was late for my delivery. It was an auto trailer rental so I couldn’t use the mobile app. Then when I returned at 4:00pm, the location was closed already. Horrible experience.
William TCarlos was very courteous. He got us on our way quickly
Jascinth LHave my drop off location be the one I selected. Annoying that I had to pay for an Lyft when I selected a drop off location within walking distance.
Parth SThe staff is always professional. The equipment is always dependable and available when they say it is. This location NEVER disappoints! We will ALWAYS get truck rentals from them.
Joseph RThe workers were 30 minutes late to work so we had to wait until someone showed up. Then after we returned the truck after refilling the gas (after hours) I woke up to get charged an extra $53 for not putting gas in it…wtf!
Kyle ZAwesome customer service I was given brand new equipment. Owner was very helpful and was able to rent me all the equipment I needed without going to another location.
adan bI would treat the manager Carlos to dinner for how accommodating he was! He is very helpful, friendly, professional and knew what he was talking about. This is an exceptional UHAUL location.
Joseph RUnfortunately I was unable to reserve the truck prior to picking it up---but the service person did things quickly and I was on my way--
naomi bI would rate reservations a zero. I reserved a trailer a month in advance and had to change my travel plans because a trailer was not available the Day I reserved for pickup.
James BThe entire experience was terrible. After 1.5 hours I finally gave up and cancelled my rental. Uhaul app and site crashed or froze up many time causing me to have to start all over. There was a 14 safe drive fee that I did not want or need because my insurance has rental coverage built in. I could not remove the fee so I called in and waited on hold 25 minutes. The person told me the fee was removed, however it was still appearing. The truck images were so bad in the part were I could dispute damage on the truck that I was unable to see clearly. Regardless, the picture that did show up a bit better did not have the damage shown so the pictures were old. Trying to dispute and upload picture failed and froze 3 times. The whole experience was cumbersome and had issues like the freezing and crashing and unneeded fees that were not removable. Also, finally, even when on the phone with a representative from the support line, we got disconnected. They then tried to call my wife, the alternate number. The call with her also got disconnected. I took this whole process to getting the keys for the truck. Truck would not start. All in all, the experience was hideous.
Nick BIt was very annoying to have to use the UHaul app and wait for confirmation after already receiving confirmation on my booking. Luckily, the girl at the desk was super helpful and got us booked in no time.
Andrew MGreat service.
imre hFriendly service
Joey NThe only thing that wasn't perfection was the timing which I don't think in this situation could have been avoided since the person before us broke the ramp which we needed. Other than that the service was wonderful and people were very polite
Mykel LI enjoy using Ubaldo every time I need a rental !! Polite close by clean n easy to drive n maintained Thank you 😊 👍
BERT AThank you for your help on the return and easy pick up. Great customer service!
Shane Ftruck very dirty broken and damaged all over, someone left a desk inside of it
dejan tThe owner of car wash is awesome and super helpful and enthusiastic to fix car and help us including his tecnition.
Fa-Tien FExcellent friendly service
KEVIN KAll went well,no comments,maybe extended hours may work someimes,Thanks
Alexandru CMike was nice.
Willer LCheck the gas level before giving the vehicle.
mathew vThanks
Grzegorz Mthe location opened at 8 am and it was still closed at 8:15 when i tried to return it i just ended up leaving the keys there because i couldn’t wait for them to open past there opening time
Andrew HCarlos was very helpful and courteous. Thanks again.
Mark MNothing. The staff at Des Plaines car wash are professional and friendly. Very helpful.
Jonathan AThe associate I worked with when I picked up the 20 ft truck I rented was Carlos. He made sure I had everything that I needed. I had to call several times to extend my rental and they always took care of it.
greg g