Customer Reviews for Desert Self Storage
(U-Haul Neighborhood Dealer)

Rating:

5.0

I didn't catch the name of the gentleman who was working behind the counter but he delivered excellent service. He had an emergency come up and had contacted me to let me know he had to leave the office, but stayed while I got to the site. He was friendly and patient and professional. And I truly appreciate the extra effort he put into making sure we had everything we needed for our move.

Rating:

5.0

It's perfect just the wY it is!

Rating:

5.0

Absolutely everything was flawlwss...timely, friendly, straightforward. Couldn't be better!

Rating:

5.0

The staff are very friendly, efficient and professional. The truck was clean. Very easy to rent and return. Excellent location! I will recommend to family and friends! Thanks guys!

Rating:

5.0

Good service

Rating:

5.0

Extremely kind and helpful worker running the front desk.

Rating:

5.0

My service was great and the staff were very kind and helpful.

Rating:

2.0

They could do better in a couple of things Office seems to be Closed a lot

Rating:

5.0

Very friendly and knowledgeable staff, made experience very pleasant

Rating:

5.0

Very professional and more than accommodating my needs. Highly recommend this dealer location.

Rating:

5.0

The staff is always friendly & helpful

Rating:

5.0

I don't agree with the gas I went 40 local miles it cost me 60.00 to fill up

Rating:

5.0

The assistant manager was nice and attentive very professional unlike the other location that never showed up to do the transaction, this manager on Dillon is what U Haul service Should be about. 25 STARS for excellence...Thank You.

Rating:

5.0

Great customer service, fast & easy process!

Rating:

3.0

The truck inside was disgusting dirty and no dolly whatsoever.

Rating:

4.0

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Rating:

5.0

Desert self storage is an incredible business. Not only was I refunded for a fuel misjudge without even asking, but also had some wood i left by accident returned to me nice and wrapped up for me. 10/10

Rating:

2.0

I wilk never rent from you guys again. Already put in a complaint with everything that happened

Rating:

1.0

Reservation was moved to 3 diggerent locations. Was supposed to be a one way rental. At this location he stated he could not do that and i was forced to return the truck 25 miles away from my ending point. I Was given the rental with 40 miles to empty, staff said it had 1/4 tank of gas, NOT TRUE. Weather stripping on passenger door was falling off and hanging outside of the door. Inside of cab was not cleaned. Back of the truck smelled like someone had had a bowel movement in it. The floor was covered in some sort of brown liquid, manure was everywhere along with trash. I did not notice this until i drove the 40 miles one way to start my move. I called customer service to advise them, they stated there was nothing they could do until the truck was dropped back off. I had to clean the back of the truck before i could do what i needed to do. truck did not come with dolly or blankets, staff at location told me to stop at a different uhaul and rent a one way dolly. I tried other dealers but they said they do not rent a one way dolly. After dropping the truck off I made sure all debris was removed from cab and rear of truck. Shortly after I was charged another $91. Which brought my total to over $300. Very disappointed in this lack of customer service and would like a refund.

Rating:

5.0

Fast friendly service

Rating:

5.0

The service was great. Peter was wonderful. I've dealt with uhaul many times but for some reason this time was exceptionally good. He made a very stressful situation for my family way better. I am profoundly grateful for the compassion he had for my families problems. Thanks again Peter.

Rating:

5.0

There is nothing I would change. This was the EASIEST moving/truck rental I have ever experienced, the whole process was SO easy. It was so good, I will ONLY rent a U-hall from this location.

Rating:

3.0

the facility was good but the arrangements were not clear and very confusing on the morning of the move. I was called by customer service in Michigan that my reservation was moved and the the nearest location that had my truck was at a different location.They were unclear if i was going to be compensated for the difference in mileage. Then when I spoke with an employee from the location i was told the truck was still there and my reservation was still vaild. This whole situation put me behind my schedule and I had to pay my movers extra due to all the confusion. Also when I got the truck, it was on "E". This ordeal was very stressful.

Rating:

5.0

The employee was very welcoming and efficient with a lot of knowledgement and thank me for being a customer.

Rating:

5.0

Very friendly and helpful.

Rating:

3.0

My pickup location was changed after I made the reservation to one much farther than originally scheduled with no allowance for the extra mileage that would cost me ... Such a rip off

Rating:

3.0

Communication

Rating:

5.0

Thank you !!!

Rating:

5.0

The service was fast and super friendly! In and out in a flash. Very happy with my rental. Breaks felt a 'little' soft. But, I would recommend to all!!

Rating:

5.0

I can’t think of anything. Corey was helpful and courteous.

Rating:

1.0

Check the truck before delivering to next customer and deliver it the way you want it back (plenty gas, so that the customer doesn't have to go straight to the gas station to fill the truck; swept not only on the back of the truck, but also in the driver's cabinet floor and some trucks need to be mop. Please leave cups holder area in the driver's cabinet clean, because for sure the next customer and moving crew will carry drinks. Even the boxes area on top of the truck inside the loading area of the truck has to be swept. If you are in business, please have equipment in perfect condition otherwise, customer will be struggling against time running to other stores that have equipment in good and working condition right before the moving crew arrives.

Rating:

5.0

My experience was great. Transaction was fast without any problems and most of all the Manager was friendly, polite and professional.

Rating:

3.0

The drop off location is not secure. Someone tried to siphon the fuel out of the truck after I dropped it off. The automated online check out and check in was cumbersome and ultimately didn't work. Takes 20 minutes to get someone at U-haul on the phone.

Rating:

4.0

Better turn around time for processing receipts. Still waiting

Rating:

1.0

I have proff pictures of when i first got the car and when i returned it the gas was just about 1-2 gas less than when i got it but i got charged for 6 gallos i have proff

Rating:

5.0

Cory at this location has a great attitude wonderful doing business with him and would go back there if needed

Rating:

3.0

There were wood plates inside the truck. I was not aware of the wood plates until I got home. I assumed they were part of the truck. Maybe make sure everything in the truck is supposed to be there.

Rating:

1.0

Not he so rude and nonchalant when a customer comes in. Not helpful at all, just overall rude.

Rating:

5.0

The staff was great. Very down to earth people.Great rental experience. Cudos

Rating:

5.0

It’s always there, and the price is just right

Rating:

4.0

Thank you my move went well and I had no problems

Rating:

5.0

Great location, excellent customer service.

Rating:

1.0

My reservation told me I was picking up at another location in Palm Springs. We got there and they did not have our truck. The lady at Self Storage was very nice and on her own time tracked down UHaul area manager, Herman, (909) 917-1779 He told her the truck was at Desert Hot Springs and that it had 12 moving blankets and UHaul would reimburse our Lyft from Palm Springs to Desert Hot Springs. We got there, the truck was there but the truck nor the facility had any moving blankets to rent or to buy. The attendant had no idea how to reimburse for Lyft even though her took off the blanket charge. We were an hour late to our appointment due to the extra 30 minute round trip to Desert Hot Springs and the need to stop at Lowe's where we had to buy $135 worth of moving blankets for the fine art we were picking up. I am guessing Herman never called Desert Hot Springs about us.

Rating:

5.0

please fix the truckshare website. i was on the website trying to return my truck for 20 minutes because it kept logging me out of my account.

Rating:

5.0

Very nice gentleman!

Rating:

5.0

Verbalize any damage to the truck before leaving the lot.

Rating:

1.0

This location would put uhual out of business if it was the only one they are rude and not on premises during business hours

Rating:

4.0

Customer service is always good, clean well maintained truck. No dolly or blankets available to rent was only downfall.

Rating:

5.0

Everything perfect

Rating:

4.0

The location was fine but was a little upset that the night before I was contacted that my equipment would be ready here and not my location. I had to drive all the way to desert hot springs when my local U-Haul is down the street from my house and I would have had to pay more to return the rental there. I had to pay more in gas because I had to drive farther. Also they did not have the dolly and furniture dolly that I requested which made it harder to do my parents move.