Customer Reviews for Destin Towing
(U-Haul Neighborhood Dealer)

481 reviews

112 Mountain Dr   Destin, FL 32541

(850) 502-2305

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(850) 502-2305

112 Mountain Dr
Destin, FL 32541

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great service very nice .

DENNIS G. 
Rating:
5.0

Nice

RANDY H. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY T. 
Rating:
4.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

CHARLES H. 
Rating:
4.0

I dropped the truck off after hours and used the app and drop box for the key. Did not deal with personnel.

Herbert M. 
Rating:
5.0

The staff was friendly and knowledgeable. Everything I could want

TERRY O. 
Rating:
4.0

location didn't have enough blankets and no dollies. It seems crazy to me that you would make sure you have the truck but not the dollies. Do you expect me to carry everything by hand? It seems it would be a good idea to make sure everything is available BEFORE I arrive at the counter to pick up my truck.

CHRISTOPHER M. 
Rating:
5.0

Customer did not leave a comment.

JAMES F. 
Rating:
5.0

Customer did not leave a comment.

BRANDI M. 
Rating:
3.0

The drop off location is a small storefront for a towing company. Katrina was polite and helpful.

MELONY L. 
Rating:
3.0

Customer did not leave a comment.

Anthony R. 
Rating:
5.0

Customer did not leave a comment.

LUCIANO R. 
Rating:
3.0

I could not rent a truck because , the agent On duty said I could not leave my Vehicle For hour So I rented a trailer . Uhaul loses money I saved money . Problem is if I rent again may have to use hertz

DENNIS G. 
Rating:
3.0

Customer did not leave a comment.

ANDREW L. 
Rating:
3.0

Customer did not leave a comment.

Jeremy T. 
Rating:
5.0

Customer did not leave a comment.

JASON A. 
Rating:
1.0

Had to file a Police Report on the staff/employees. The staff needs to be removed and U-Haul should relocate their division, reputation and name to another location besides this one. Staff is very obnoxious, aggressive, condescending and very misleading. They charged me for the rental that I had to return within an hour because I could not use the trailer. The actual opening on the trailer that you drive the UTV up on was only 4'9” wide. The UTV is 5'4” wide. They represented it to be 6 feet wide.

mary P. 
Rating:
4.0

Great communication and flexibility regarding pick-up time, very friendly staff, but was disappointed and didn't realize until I left that the gas tank was not full. Almost a 1/4 short.

MARK B. 
Rating:
5.0

Customer did not leave a comment.

RONALDB C. 
Rating:
1.0

Customer did not leave a comment.

ERIK H. 
Rating:
5.0

Customer did not leave a comment.

VERONICA L. 
Rating:
5.0

Customer did not leave a comment.

Theodore N. 
Rating:
5.0

Customer did not leave a comment.

BRYAN J. 
Rating:
4.0

Customer did not leave a comment.

RICHARD G. 
Rating:
3.0

Customer did not leave a comment.

WILLIAM L. 
Rating:
4.0

Customer did not leave a comment.

FRED O. 
Rating:
4.0

Customer did not leave a comment.

GEORGE P. 
Rating:
5.0

Trina provided great customer service. No issues.

Daniel M. 
Rating:
5.0

TRAILER AREA DROPPED OFF COULD BE PAVED, SO TRAILER COULD ROLL EASER WHEN DROPPED OFF. THANK YOU

Jose A. 
Rating:
5.0

Customer did not leave a comment.

earl W. 
Rating:
5.0

Awesome service and flexibility

KENNETH W. 
Rating:
3.0

Agent, Katrina was not very friendly.

RICHARD K. 
Rating:
1.0

Lady at the counter making her own rules up I told her I need 15 miles she put 75 miles plus insurance I did not ask for insurance then how can you charge a cleaning fee and the moving van was dirty then she tried to take my key to my car to move my car if other moving vans come then threatened to tow terrible customer service U-Haul don't need to be there anymore and I am a verified customer with you guys they never have moving blankets why? 👎🏿

KENNETH G. 
Rating:
5.0

Customer did not leave a comment.

Timothy N. 
Rating:
5.0

Customer did not leave a comment.

Thomas T. 
Rating:
4.0

N/A

Mike M. 
Rating:
5.0

Destin towing is great ! Great folks to work with. I've used their towing service recently and now used their uhaul service. Might check the brake light for a loose wire.

EARL S. 
Rating:
5.0

Customer did not leave a comment.

DANIELLE S. 
Rating:
4.0

Customer did not leave a comment.

MAGDY S. 
Rating:
4.0

Customer did not leave a comment.

Greg C. 
Rating:
5.0

Customer did not leave a comment.

ANNETTE M. 
Rating:
5.0

Very friendly staff. Was a quick and easy experience.

James R. 
Rating:
3.0

Customer did not leave a comment.

JENNIFER F. 
Rating:
5.0

Customer did not leave a comment.

Stephen S. 
Rating:
5.0

Customer did not leave a comment.

FRANCISCA O. 
Rating:
5.0

I was charged for fuel even though I brought the trucks back in the exact same fuel status as I received them and as they were marked on the paperwork? Also, the interior of one truck was dirty and had tobacco or some substance all over the dash.

DARRELL B. 
Rating:
5.0

Customer did not leave a comment.

CRISTINA T. 
Rating:
4.0

Customer did not leave a comment.

ANTHONY D. 
Rating:
3.0

Ease drop off.

Randall J. 
Rating:
5.0

Customer did not leave a comment.

ANTONIO FLORES G. 
Rating:
5.0

Customer did not leave a comment.

Jordan S. 
Rating:
5.0

Customer did not leave a comment.

MARK A. 
Rating:
5.0

Customer did not leave a comment.

MARY P. 
Rating:
3.0

The office was across the street from the parking lot. Hard to find, no good place to park.

JAMES H. 
Rating:
1.0

They did not have pads which had been reserved and confirmed. Had to drive xtra 40minutea to get pads. Then this causes long wait to get the pads with additional contract. Return location not able to take pads. Charged for extra mileage which was used getting pads. Terrible service

LEE H. 
Rating:
5.0

Customer did not leave a comment.

Hilary M. 
Rating:
5.0

Customer did not leave a comment.

Thomas W. 
Rating:
2.0

Parking is scarce and the trucks are packed tightly together. The mobile app for pickup and drop off is a nightmare.

William M. 
Rating:
5.0

Destin Towing is the best UHaul center I've ever used. And I've used many!

LARRY P. 
Rating:
5.0

Customer did not leave a comment.

Larry A. 
Rating:
5.0

Great service!

Karen C. 
Rating:
5.0

Excellent and flexible Sevice and helpful employees

SCOTT F. 
Rating:
5.0

Customer did not leave a comment.

DAVID P. 
Rating:
3.0

Customer did not leave a comment.

Billie K. 
Rating:
5.0

Customer did not leave a comment.

george M. 
Rating:
4.0

Customer did not leave a comment.

ALFRED R. 
Rating:
5.0

Customer did not leave a comment.

JAMES D. 
Rating:
5.0

Customer did not leave a comment.

Jason J. 
Rating:
5.0

Staff was professional and polite and the equipment was in great condition.

joel L. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL J. 
Rating:
5.0

Quick and ready to go . Thanks again

DANIEL C. 
Rating:
5.0

Customer did not leave a comment.

Bobby G. 
Rating:
5.0

Customer did not leave a comment.

marc F. 
Rating:
5.0

Great job, great service, staff person was very helpful and proffessional.

Blaine H. 
Rating:
5.0

Customer did not leave a comment.

walter T. 
Rating:
4.0

The online process for returning the truck was awful. The website barely works and it creates more work for the customer, who is paying for that service. It's ridiculous that you can't just put the keys in the drop box and have an employee check the vehicle at no extra cost.

Adam B. 
Rating:
4.0

Lack of customer parking.

Mark L. 
Rating:
5.0

Customer did not leave a comment.

MERCEDES D. 
Rating:
3.0

None of the employees wore masks and there were political signs hanging in the lobby. The employees were unprofessional (loudly cursing in conversation to each other) and rude overall.

derrick K. 
Rating:
5.0

Customer did not leave a comment.

Jackson C. 
Rating:
5.0

Customer did not leave a comment.

CHARLES E. 
Rating:
3.0

Customer did not leave a comment.

Nicholas Y. 
Rating:
5.0

Customer did not leave a comment.

JAMES H. 
Rating:
5.0

Customer did not leave a comment.

Lenda T. 
Rating:
5.0

Customer did not leave a comment.

RONALD S. 
Rating:
5.0

Customer did not leave a comment.

sean G. 
Rating:
5.0

Customer did not leave a comment.

Dan B. 
Rating:
5.0

Customer did not leave a comment.

ZSOFIA M. 
Rating:
4.0

Customer did not leave a comment.

Mark L. 
Rating:
5.0

Customer did not leave a comment.

chris T. 
Rating:
5.0

Customer did not leave a comment.

Jennifer C. 
Rating:
5.0

Customer did not leave a comment.

Virginia N. 
Rating:
5.0

Outstanding service, everyone there was polite, and helpful. Great experience.

franchs V. 
Rating:
5.0

Customer did not leave a comment.

Maria G. 
Rating:
4.0

Customer did not leave a comment.

ANDREW E. 
Rating:
5.0

Quick pick up and drop off. Equipment was exactly what I ordered. Good transaction !

Herb P. 
Rating:
5.0

Customer did not leave a comment.

Phillip R. 
Rating:
5.0

Customer did not leave a comment.

NATALIA S. 
Rating:
5.0

Customer did not leave a comment.

James H. 
No reviews have been submitted for this location.

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