Customer Reviews for Destin Towing

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Destin Towing

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sandra L. on

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Michael M. on

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james W. on

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David M. on

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Customer service training; not friendly or personable or helpful. Clean the cab of truck.

Matthew H. on

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Truck was dirty, only had 6 of the 36 moving blankets that had been reserved, had to drive over to Shalimar to get the missing blankets, truck had 1/8 tank of fuel. See drop-off comments.

George S. on

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Janet M. on

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Robert F. on

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Sam G. on

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Robert A. on

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Cynthia G. on

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Very friendly and courteous staff.

Carnot M. on

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Don't change a thing! Hooray for U-Haul!

Sally D. on

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Charles N. on

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David R. on

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Robert F. on

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Olga T. on

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Dan B. on

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Robin N. on

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Dont charge customers to bring the equipment back after hours! Your getting people coming AND going with fees!! Not right! And hire more people at your call center. Got bounced around 4 times and then stayed on hold for AN HOUR until I terminated call. Not happy!

MATTHEW T. on

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Rodney Shawn B. on

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They are the worst I have ever dealt with. It was like dealing with your worst used car salesman. Beware of BS BOGUS CLEANING FEES.

Patricia S. on

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Very nice young lady who made sure everything was taken care of.

Roy L. on

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Michael S. on

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Have appliance dollies. Put tongue jacks on trailers.

Aubrey D. on

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We reserved a utility dolly along with the truck. I called the site the day before when I received a text. I was told they didn't have a dolly and would have to go to their central location, in another city, to pick one up if I wanted one. This is not good customer service and why I rated below average.

Dale W. on

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Engage customers with more instructions , what to do next, etc. Found myself asking if I should follow the person (female - no name given) to the next stop. During walkaround ,which I initiated , they did sticker anything I pointed out but I felt they should inspect as well.

John S. on

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ed R. on

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Maybe a bigger area where parking is more convenient to use.

Brian B. on

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DAVID B. on

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I had a reservation only to find that there was no truck available for me upon arrival. The manager(?) then checked the after hours box to find a returned truck. It was not inspected, it was dirty with significant beach sand, and the gas in the truck was at <1/8 of a tank when the paperwork said 1/4 of a tank.s NO truck should ever go out without being cleaned and accurate information recorded.

Matthew A. on

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Mason D. on

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We returned a 15' truck shortly before closing time (5:00pm) and were told they had already left for the day and to use the key drop box. We were subsequently charged an after hours fee, even though we had arrived before the stated business hours.

LYNETTE C. on

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Sandy V. on

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JOHN L. on

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Dropped off on Sunday was not open. Mobile drop off worked great.

Austin S. on

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