I filled out the check in online in advance and it still was a complicated and confusing situation to start the rental.
Allison Pilkington
Customer Reviews for Devi Enterprises
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The drop off location nightmare the guy very rude and rejected to help me to remove the trailer from my truck even not answer my questions I had bad experience never rent anything from Uhaul and not recommended to friends we will find alternative.
Nbras Al-AlalwiWinter maintenance i.e. Clean the snow, windshield wipers, have the truck fueled full gasoline because customers are already in stress of their moving and afterall customers refuel upon return, upgrade the truck
Parth PatelAfter calling 3 times and dealing with very helpful people I was able to get a location pickup not 4 hours away from me. They were always cheerful throughout the whole thing. When we did pickup the trailer and the wiring harness was to short and was told to contact customer service. I went to Canadian Tire and bought my own so I could get on the road. Found out that it is the dealers responsibility to get them when dropping it off from the dealer there. He informed me that he stocks them for the rentals as is his duty. To the staff I say thanks and to the dealer in Elliot lake as well. Please make sure these are there for people as not everyone would know what to do.
Stan TeremchukTake too much gas
ALBARAA SAFIBlankets in uhaul were wet from previous user. Garbage was left I the front, wasn't taken out to do a walk-around or anything. Nothing was explained just asked to sign. Upon returning I had filled the gas tank to where it was when I received it but was told it was slightly under and charged an outrageous fee. Also sent uhaul an email and haven't got a response. Will more than likely never use your service again and will not recommend to others.
Curtis Lottterrible condition of the truck, garbage in the cab and truck bed. urine on the tire wells, it was awful.
Chris ReitzelThat truck ran rough - lots of noise. Smell of interior was much to be desired. DUSTY - BUT it served its purpose well. NOT happy with billing - my CC has been charged twice. The original and final - there has been no adjustment.
Stephen PawelkoVery helpful and cordial!
Prithviraj PatilFix the radio .
Alan NewbiggingBetter communication & correct information
Awais Zaidihad to go to canadian tire to buy the flat 4 cable for trailer lights when it should have been provided
Kevin CimbronFriendly staff and well-maintained equipment.
Dilip RavishankarOnline booking turned out was for a truck “down for service”. Took over an hour to have the replacement figured out. Vehicle was extremely dirty with shoes, engine coolant, an old lunch, and misc everywhere. The fuel level was a disagreement between what they claimed versus actual. Still got charged additional money
Sherrie SnowWe told the Representative we would be 3 hours and had less than 5 km to drive. We returned the vehicle at around 2 hour mark. The young lady then proceeded to charge my friend a $70 fuel charge. She said I should have taken picture of the instruments prior to leaving the lot. No one came outside to Pre Check the vehicle. I know we did not use much fuel and feel the $70 charge a total fraud.
Dave HawkshawThe truck i took the passenger side view mirror was moving while on highway. Luckily i got a friend who helped me with interchanging lanes. It will be dangerous for 1 person to drive the truck.
Vamsi KrishnaSketchy overall location and once I picked up the vehicle, there was a warning light that the rear left tire was low on air pressure. It was incredibly low and after finding a service station where I could fill the tire, the leak was severe enough that the warning light returned within the hour and I was driving on the 401 in the Toronto area. On the positive side, the vehicle cab and the storage area were clean.
Donald Ian ParkerStood at the counter for an hour waiting for a deposit I still have not received. It has over 3 days.
Rhonda GodinI was charged for fuel cost which i did not use
Manjot SinghCan i ask why you charge in miles when we are in canada
Holly NicholI picked up the truck with just less then 3/4 gas and returned it at 5/8 of a tank. I drove 40 miles and put 40$ gas in it. So it should have went right back to around 3/4 full, but instead it barely moved. So something is not right here. Also I had to wait an extra 30 minutes as it was not ready at 11:30 am. The maintenance for Uhaul was there and said it was ready to go. The lady at the counter did nothing even after I told her he said it was good to go as he left. I had to prompt her to call customer service. Anyway, these things happen, however I am pissed that you decided to charge me 70$ to make up the difference between 5/8 and just under 3/4 and I have phone images to show this. This is criminal.
Michael MullenU-Haul customer service was not helpful. Several associates hung up on me. Not helpful and made my overall experience very difficult and stressful. I won’t be using U-Haul again. I’ve been a loyal customer and never had this issue before.
Marsha JonesThe vehicle could use a full clean inside and needs aired out. It had a very bad smell in the cargo section and everything was visibly dirty in the cab. The customer service was lovely though.
BRIDGETTE PILONThis location was super sketchy. But the staff were amazing!!!
Patrick St. AmandCheck the brakes they were bad pulling
TERRY HENDERSONThe bed was dusty and crusty. The guy working the desk was very friendly and easy to deal with!
William JesselVehicle booked for 09:00 pick up. My arrival was 8:50 to ensure early pick up! Location closed, staff did not arrived until 9:20 Late staff arrival caused HUGE issues!!
Alexandro OrtizBooked mobile pick up for 830am. When i went to get truck,online said i had to wait till 9 to do in person. Called uhaul, said 10 minute wait for a rep. 20 min later i hung up. At 9 went into store, which was open way before 9, to get truck. By the time i left with uhaul it was 930am. Already an hour behind schedule, had to go to gas station because the truck was on empty. Arrived at my pick up appointment, the reason for uhaul, over an hour late. Had to wait for next appointment at 11am. Not a good uhaul experience.
Lisa MainTruck was covered in snow and ice, truck was almost empty fuel wise and I had to clean out the back of the truck before i could put my stuff inside.
THOMAS JESTON BRENNANThis is the first time in one of the many times I rented Uhauls. The fastest, easiest, and the most nicest human that served me . Definitely will 100 percent rent again from this place .
BTINA GIANGUALANOGreat experience. It would have been even better if I used the U-Haul app.
KEITH J ANDERSONFriendly and efficient
ROBERTJ MACKINNONWe found the booking to be easy but it was indicated we were to receive a phone call for confirmation which we never received. On the order form we were told one location to pick up truck but layer found out it was a different location. We had to do alot of phoning to speak with someone to confirm. When we finally reached a person, she was very kind and helpful. The young man at the location we picked up the truck at was also very kind and friendly.
KEVIN J BURKHOLDERVery good
PABLO BALDEON GALARZANothing to improve. Server was great.
SYLVIA M MOSSgas ta k was not full when iboicked up vehicle
Allan NaylorLocation has a reputation for not opening on time so we did have to wait a bit
Sandra hastieOnline payment is not working
Rehmanuddin KhanThis location was over a half hour drive from where I was supposed to pick up my truck. I was also not provided with a dolly which made moving very challenging.
Ryan LahtiKnowing that I wasn't able to pick up a truck in my local area, I was expecting the worst. Once I found out it was only 20 minutes away - I was relieved. The representative that was there to meet me, made the pick up that much more enjoyable. I couldn't have asked for any better representative! He was awesome!
Christopher BelangerEasy to find location. Truck was in good order, but could have been swept out prior to rental. Gas was at 1/4 of a tank...should be full (it would make it much easier when returning)
David MacLeodBetter training or support for technical issues that arise during the check in process
AARON PIETRKIEWICZIt was good
ANTHONYJ REARDONGas was left on E the gas light was on ... poor customer service
Brandon BlackwoodThe truck ran rough and had a bad Oder also my bill says$ 87.97 and my credit card was charged $115.97
Nancy MartinDevi Enterprises opens at 9 am, but my reservation was accepted for 8:30 am. I had to wait until 9 am to pick up the truck.
David FaraoniI was planning on picking up the truck in Baden On where I rented it, but informed we had to travel 50 k out of our way to get it. Upon pick up there was only an 1/8 th of a tank of gas. Very poor in my opinion. I was very frustrated about the additional travel and running out of gas while driving to a filling station. It wasn't a good start to my first ever u haul rental.
Charlie TempestPick up at Franklin Auto Masters. Lock was not accessible. Combination provided did not unlock. Was asked to go to Kitchener to pickup there. I was not willing to go that far. Found a 20 foot at a different Cambridge location. Truck was covered in snow and ice. No scrapper. No blankets available at this location or in the truck. Truck had less than a quarter tank of gas! Blanket charge was not credited back but was told it would be by the rep at the pickup location. Was promised that I would get extra mileage allowed but had to pay at drop off. My scheduled pickup time was supposed to be 12:30 as I had an elevator booked for 1pm but because of the above issue, I did not get back with the truck until 3pm. Unacceptable!!! I had to spend more money out of pocket to go to the other location. Pay for blankets I didn't get and pay for mileage I wasn't supposed to. Will never use U-Haul again!!!! What a complete disaster!
Jason ClarkThey didn’t have the truck I ordered or the blankets.
Robert ForesterThe service agents were very helpful and friendly. Explained everything in detail.
Mohammad AkhtarDon’t change anything
Clayton KopachynskiCheck in and out was easy, and equipment was in great condition!
Jeffrey KozakThe back of truck had some leaves and magazine left in it. Just ensure it’s clean for next customer! But the employee at the store was very helpful and nice!
RoxxAnn DeForeestKilometers too expensive
ROSINA H CIBICIn terms of location, you guys could actually give us the uhaul in the location we booked it. It's the second time I reserve a MONTH before and you guys can't keep the reservation in the correct place.
Bruno Penna Barbosa de AlmI mentioned 2 days ago that I rented the same size truck and I had a very bad experience with the truck and the agent in a different location. This time, the truck was newer, safer to drive, and gas saving. I enjoyed driving it. The guy was helpful and nice.
Mohammed AlmazloumI had alot of issues with the online portion of signing in it too many calls to satisfy that all was well with my reservation.
Charles GabrieleGive right information to customers pleaseDon’t lie and stand on your words and improve your system because anyOne cannot pay extra because of your faults
WAHEGURUPAL SinghStore Owner was late getting there.
William Martindale