Customer Reviews for Devon Domo 2549467 Alberta LTD
(U-Haul Neighborhood Dealer)

Rating:

4.0

Be more organized and have people trained so customers have complete service.

Rating:

1.0

Guy had no idea what he was doing, place was disgusting. Took forever for him to figure out the computer. Guy could not speak English took 30mins before I was able to get the trailer. Awful awful place!

Rating:

4.0

how would i know if it was well maintained, such as wheel bearing? i was thinking that the rear two tires thread was getting pretty low

Rating:

4.0

I had to clean soil and debris out of the trailer prior to using it. Neil.

Rating:

3.0

Internet connections at the location were very slow and unreliable. In the end the service person had to use their phone to complete the transaction. Although I do not doubt the persons integrity it made me uncomfortable using a personal phone to conclude a transaction.

Rating:

5.0

Dropped off where I had requested and vendor did an excellent job

Rating:

5.0

It was very good

Rating:

5.0

Thanks for all the help! Lee

Rating:

5.0

Very pleased with there service.

Rating:

5.0

I didn’t pick up in Devon, it is an excellent location though. The Area Field Manager for this location is an abusive, uncooperative and vile man that creates serious problems that do not exist. He should be removed from the company, and criminally charged for his actions towards customers. Consider this a formal complaint, as all others mysteriously disappear in Uhaul’s system.

Rating:

2.0

Not very much room to park the trailers The person at the tell was nice enough

Rating:

1.0

I had to move myself the 26 foot truck that was sitting in front of the trailer I was renting . They put the wrong drop off location on contract, when I dropped at mentioned location, ( winterburn and stoneyplain road ) I had to pay surcharge fee, which I didnt after arguing with them for like 15 minutes..

Rating:

5.0

First time at this location. Very friendly service

Rating:

5.0

Excellent customer service

Rating:

5.0

Keep up the good work

Rating:

2.0

The owner or whoever at Devon Domo didn’t inform me that there was no ramp, so after I had already drove to my house to pack the uhaul, I called him to ask if he had the ramp at the store and he couldn’t understand me on the phone and told me to drive back to the store with the truck, so I wasted more fuel to drive back and he informs me there is no ramp with the truck and says oh well about me having to drive back there. Not happy at all with that experience.

Rating:

1.0

The guy was rude, I was charged way more then I should have been and he wouldn't even look at the photos I had of the gas gage, which I had put more in then when I got it.

Rating:

1.0

The younger fellow who helped us in the morning was kind and courteous. When returning the vehicle the elder person who served us was extremely rude. we were told we could hold the reservation with a credit card then pay with debit upon returning. He took it upon himself to to charge the credit card without our consents.

Rating:

1.0

I was treated more like an inconvenience than a customer. Terrible service overall.

Rating:

2.0

Customer service is awful

Rating:

5.0

The manager deserves a raise. I thought customer service was lost until I met her. Moving is stressful and it was a relief to have such fabulous service.

Rating:

1.0

Have someone other than the person working her job in a store help with U haul rentals.

Rating:

1.0

I had pre paid for my rental of a 5x8 enclosed trailer, as well as a utility dolly and 6 blankets. To be picked up in calmar. I got a call asking if i could pick up from devon. That was fine till i got there. When i arrived, the lady tried to charge me again. Then told me she didnt have a dolly for me and dirty blankets!!!! I was furious. So i declined the dirty blankets and asked for a refund.

Rating:

1.0

Windshield seal lifted and I needed to repair mid-trip. Location forgot moving pads, which required a second trip back. Vehicle has a check engine light come on mid-trip. Poor experience, that made the move harder, not easier.

Rating:

1.0

The lady working in there was fantastic and tried here best to make everything great. There was a guy there that said he would help unhook the trailer as I have a bad back and he left after saying he would help me. The lady got a friend to help lift it off the truck. The trailer was extremely heavy to lift.

Rating:

1.0

The worst experience. The equipment was out of order. Flat tire and nobody gives a f*ck.

Rating:

2.0

U haul customer service was even terrible! After booking and paying for 10 days we were hounded that it was to be returned after only 24 hours!! Terrible experience and will not be a returning customer!! Paper work received was not in order.

Rating:

3.0

Communication!!! Location was not open until 10am, but pick up time was scheduled for 7am. Attendant was not told we were picking up off hours so no arrangements made prior to pick up causing a 3 hour delay as well as extra drive time to get to the location twice.

Rating:

5.0

Fantastic customer service . Highly recommend!

Rating:

5.0

This location was excellent. The clerk was very friendly, efficient. Every Uhaul location I have been to has been a positive experience. The self check in app SUCKS.

Rating:

4.0

More knowledge of system for paper work. Have to do it on a cell phone and some very old software. Change it for your customers please!

Rating:

3.0

Employees need to be better versed in booking software. Took over 15min to get rental paperwork done, even with online check in completed. Even got charged for insurance, even though I had declined online.

Rating:

1.0

Did everything online on my part,Uhaul rep at store very slow and seemed computer illiterate. Was not happy,will travel to Edmonton in future.And dropping off the 6x12 cargo travel on a slanted icey hill and being told to use flimsy plastic bottle crate I wasn't comfortable with and voiced how unsafe it was,especially with colder weather.Invest in some wooden blocks,uhaul can afford it for their equipment.

Rating:

5.0

Only issue we had was a burnt out clearance light. Excellent service. Worked well. Good prices.

Rating:

1.0

Terrible customer service. The attendant was rude and unwelcoming.

Rating:

5.0

Very helpful and supper friendly person told me and showed me where he would like the trailer dropped

Rating:

2.0

The trailer dirty inside

Rating:

3.0

Next time don’t double charge someone. I booked online and I had to put my payment info. I go into the location and put $123.33 deposit. Then they take that towards the total. And then the next day they took out another $48. That they had no right to take out because we already paid the entire total when we dropped off the uhaul truck.

Rating:

1.0

Pick the truck up and had to sanitize it myself . I thought for sure it would of been done since there is a pandemic

Rating:

4.0

Quick and easy

Rating:

4.0

Very good service. Thank you.

Rating:

5.0

The drop off went great the fellow taking care of us did a great job would use this location again .

Rating:

1.0

When someone reserves a certain truck, make sure it's ready for them to pick up. An hour and 15 mins before I was supposed to pick up my truck, the place I'm supposed to pick it up at called me and told me the guy who had my truck wasn't giving it back until July 3rd. So he gives me a 1800 number to call. I ended up having to pick up a 15ft truck in Devon, I was moving from Wetaskiwin to Leduc. I ordered a 26ft truck. I had to make 2 rounds trips between Wetaskiwin and Leduc with the 15ft. While I was moving Uhaul called and told me the parking lot where I'm supposed to drop off the truck in Leduc is too full. So I had to take it back to Devon. This whole thing was extremely inconvenient. Yes the last at the 1800 number did her best to accommodate all the km's I needed.. I'm just upset I had to go through all that. Plus I had to pay the gas from Devon to Wetaskiwin and then from Leduc to Devon out of pocket when it wasn't my fault that I had to go to Devon in the first place. And this is not the only time Uhaul has done something to my move in the past. I will not be recommending Uhaul to anyone. And next time I move I will be hiring a moving company. Not Uhaul.

Rating:

1.0

It took almost an hour for the guy at the counter to complete the paperwork etc and the trailer was missing the cord which he couldn't find a spare for so I had to look for it and find it for him. He also didn't help check the lights etc so I had to ask someone walking past to help me. There was also sand in the unit so I had to sweep it out. Probably just one incompetent employee there though.

Rating:

2.0

With all the issues we had we were told by a customer service manager that we would not be charged mileage, but the charge went through anyway. Would like to get the $32.99 distance charge back.

Rating:

4.0

no concerns

Rating:

4.0

The attendant took it upon himself to call Uhaul to verify he could waive the extra mileage charge because the truck had extra fuel pin return . The end result was highly satisfactory and he had no reason to do it other than customer service and satisfaction. It was appreciated.

Rating:

5.0

Please do not arrange a Uhaul for me that is 200 km away from me. Please make sure the distance is calculated correctly so that I do not need time to explain why the allowed mileage did not cover my travel and why I do not need to pay for extra miles, which is crazy that your company cannot do it well.

Rating:

3.0

Had to get truck in Edmonton. Nothing available in Fort McMurray and not taking reservations for a month as of May 16. Took several phone calls to book truck and get confirmation. Was nervous after reading all negative reviews but thankfully the truck was ready for me to pick up where they promised . The truck ran well. Was not spotless by any means. Windows pretty dirty and cab console and floor dirty but nothing overly horrible.

Rating:

5.0

We had a sudden family loss and the rental was to collect belongings. The staff were empathetic and so very helpful

Rating:

2.0

Had to pick up in Edmonton when I confirmed a unit to be in Fort St. John BC. A 10 hour drive. The truck had to be boosted, cleared of snow and fuel (as it had all been siphoned)

Rating:

4.0

I booked my uhaul rental truck on line the night before I needed it with no issues. When I arrived to pick up the truck at 9am the representative at the loction told me that the system was down and that I would be able to get the truck that day. I quickly called the contact number for uhaul and the gentleman i spoke with was more than happy to help me get it sorted out. He emailed me the contract and everything was fine.I went back to the location to pick up the truck after the gentleman on the phone said it would be all good and that I could just pick up the keys. When I arrived it was another quick phone call with the on site representative talking to the uhaul office and then it was out the door with the truck. I booked the truck to pick up at 9am and by the time I got the truck it was 10am. So not to bad, a little but of a hassle in the beginning but it ended up ok in the end. An hour delay really isn't bad especially when I 100% absolutely needes it that day. Would definitely reccomend to someone and will use again if needed. I can't say enough great things about the guy I talked to on the phone!!! I'm sorry i didn't catch his name.

Rating:

3.0

Faster

Rating:

3.0

The rental of the Uhaul was very smooth. The clerk very helpful

Rating:

2.0

The actual uhaul store fronts are fine and uhaul employees are actually trained and care as much as a worker can in customer service. However this particular experience I dealt with two contractors of uhaul both of which were horrible and very unprofessional. They were extremely rude. Were not willing to do walk arounds or check fuel or mileage even when requested. I was hung up on when trying to inquite about hours of operation and received no apology when I pointed out how rude that was. Business contractor obviously does not care about their contract with uhaul and likely sees dealing with its patrons as a nuisance. I was even threatened to not be able to receive my reserved vehicle after pointing out that hanging up on customers is rude. Now I am being charged for fuel refill from drop off location even though it was at where it was when I picked it up and again no walk around or double checking fuel and mileage with me. When I asked they said they could not do anything.

Rating:

5.0

I called the toll free line to change my drop off date. The person on the phone change my pick up date instead so there was no trailer in Edmonton at the time I was supposed to pick it up. Glad the customer care people found me a trailer in Devon. Shame on your staff member at the call center that changed my pick up date instead of my drop off date.

Rating:

5.0

Guy was friendly and helpful

Rating:

3.0

When a person books a uhaul and gets confirmation it’s there , then 24 hrs before you move they call and cancel is not acceptable . Then had to drive 500 Km to find one and pay mileage is terrible for business . Uhaul should reimburse me for the extra km that I had to travel instead of charging me for those km

Rating:

2.0

No one knows how to park

Rating:

1.0

Express checking before means nothing took almost 1/2 for me to finally get to take the trailer. Reprentative was clueless about anything. Wasn’t trained had to be on the phone to be walked threw how to do anything. When I got the last piece of paper before leaving it was signed by someone else a couple days ago. When I returned the trailer they had trouble with the computer and it took another 1/2 hr to get my refund.

Rating:

3.0

The truck that I rented had a ramp that didn't slide in so I had to put it on the top of my furniture and the truck only had about one eighth of a tank of fuel when I returned the truck I made sure that it had one quarter of a tank.

Rating:

1.0

I booked a truck through the 1 800 number all went well until I got to the dealer and had a lot of trouble get things sorted out .. needed my email before he could rent and he refused because he needed it before he could rent it ... cost me a lot of money for only 12 hrs rental never was I told that thought I had 24 hrs .. supposed to be 1995 a day cost me 6 times that not impressedv

Rating:

1.0

Truck had spilled coffee in it which I cleaned up + toiletry contents from the previous renter. I had utilized the express checkout online and the fellow at the location still proceeded to bill my card a full time again(additional 1481$) which maxed my credit card out. He was rude, swearing, frustrated with the systems and ended up storming out of the location leaving us there waiting completely unaware of what was happening. All the while there were other clients in the location waiting astounded by the customer's service or lack thereof that we received. We spent 1.5 hours at the location before we were able to leave with the uhaul and that is with having done the pre-paid online express checkout that states it reduces your in-store time and gets you on the road quicker. Also this uhaul had only 1/4 tank of fuel in it so we were forced to fuel up through this location before leaving. We were not notified until arrival that even though we ordered and paid for 2 dozen moving pads there were in actuality none there. By time we were done at this uhaul location the only place left for us at our pick up location to buy the necessities we needed was walmart. It cost us 20$ per comforter blanket which was used in place of moving pads.