Customer Reviews for Dewolfe Lumber Company

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Dewolfe Lumber Company

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Cherie A.
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Customer did not leave a comment.

Nina C.
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Customer did not leave a comment.

Luis C.
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They were very accommodating, and I would recommend them to anyone.

Raymond L.
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Customer did not leave a comment.

Maria N.
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Customer did not leave a comment.

Max D.
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Make sure that the brakes are in good condition before sending it out again.

Christopher G.
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The truck backdoor was not locked, and the key provided with the truck did not match the padlock that was attached to the back door. In fact, the padlock key I was given opened the padlock on another truck in the lot. There was no dolly present in the truck, I had to ask around the business to get an employee of dewolfe lumber company to look for and find an appliance dolly. Upon return I left the dolly in the truck, but did not lock the truck back door as I did not have the correct keys to the padlock to do so. To make things better for the next customer, ensure you have placed a dolly in the truck if the customer requested it, and that its an appliance dolly and not a utility dolly. Also provide the customer the correct key to open the truck door padlock.

Greg M.
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Customer did not leave a comment.

NORA H.
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Susan L.
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Anthony J.
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Scott O.
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Not sure why people have such bad reviews on this place! They were great. Customer service was nice, quick and friendly. Didn't make a reservation just walked in and they helped set me up for the following day.

CRYSTAL L.
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Very unprofessional I am very rude when I came in I was told I had to bring it back before closing which I needed it a little longer so I didn't bring it back to the next day I was being charged three times plus a late fee which I am I really don't understand why besides a late fee for keeping the car overnight but it's OK I would never recommend this place to anybody ever if you want to rent a U-Haul please go somewhere else they're very unprofessional people

John C.
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The staff at this branch was rude and her attitude really stinks !!!! Either you demote of Fire her !! She's not a people person !!!!!

Brett C.
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Customer did not leave a comment.

Thomas M.
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Alma and Cesar were clear, helpful, and friendly. The service was outstanding and I'll be back.

Kingsley K.
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I was glad to meet Alma (hope that's correct , these masks ) she is very helpful and informed . I will gladly bring my business to them in the future. Kingsley

SEANSERAY H.
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do not do say by phone but untrue

Kingsley K.
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I was impressed with Brightie's knowledge and her friendliness. It was a pleasure and will definitely use them again . King

Philip R.
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We had to call roadside assistance because the truck was having radiator issues. Extremely delayed and costed us way more money. I would like a refund or money back due to this terrible experience.

Gerald L.
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Customer did not leave a comment.

ALEJANDRO A.
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This is a place I go to often for other purposes other than UHaul. I like Dewolf lumber a lot.

Alan J.
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When you call them, this location actually picks up the phone. Very easy to deal with. Check out and return, took a total of 15-20 min.

James B.
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Customer did not leave a comment.

James W.
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First of all, when I arrived at 7am to use my app to get my rental van, I couldn't find the keys for the van, per the app. Upon calling customer service, they indicated the keys might be on the building, not on the back of the van (helpful info!). Then the code I was given didn't work to get the keys out. So I had to come back 30 min. later when the placed opened for business. They had a bit of a challenge getting the keys out, but eventually they did. Second, the appliance dolly that I had reserved was not in the truck... nor were 6 of the 12 furniture pads. Fortunately, since the office was now open, they could give me the items. But had everything been set up earlier (as it should have been), I wouldn't have had those crucial elements. I loved the use of the vehicle. Just wish the checkin process would have gone smoother and I wouldn't have wasted a valuable hour of my moving day.

THERESA G.
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When returning the truck the laper work was wrong I. The computer dtsti g the truck was on full when the psler we signed stated it was not. We had to get the originals and confirm. Even though I put more then i should of gas in the vehicle.

Paula S.
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Customer did not leave a comment.

AUGUST B.
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Nothing,a wonderful experience.

Anthony F.
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Very friendly experience

Paul S.
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I did not care for the website changing the location of the pickup.

stephanie B.
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Customer did not leave a comment.

Jaime C.
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Robert S.
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MAYNOR M.
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Good customer service..

ERNEST J.
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Phenomenal service and people working at the location. Couldn't have been any better, good place 👍🏼👍🏼

John B.
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Customer did not leave a comment.

Coco S.
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Nothing! Everything was perfect. Thank you

David A.
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Customer did not leave a comment.

Johnny M.
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Jorge B.
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Carla B.
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I needed to add a driver at the last minute. It was a little confusing at first, but we were able to get it done and be on our way. It took an extra 20 minutes however.

samuel G.
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Fire your website /app developers

Leah R.
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Customer did not leave a comment.

ANDREW J.
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Customer did not leave a comment.

MARCEDES S.
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RUDE

Tracy C.
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When I got to the location drop i was unable to upload the pictures as requested I tried calling the company and I was on hold for 30 mins than disconnected I emailed the company regarding this problem and I was still charged 20.00 for website problem I honestly think that is unfair and I always use Uhaul for needs

Clay D.
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the man who showed me the trailer was rude, but the lady was friendly.

RICHARD A.
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Customer did not leave a comment.

Eric P.
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The associate that helped us was extremely rude. She made us feel like we were inconveniencing her. She huffed and puffed when we walked in and told her we had a reservation for a uhaul. She was nice to the people she was helping before us. But once it was us she had an attitude. Then she wanted to argue with us about the card we were using. I'm definitely not happy with her customer service.

Anthony S.
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Customer did not leave a comment.

Paul M.
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Not Applicable

Anthony M.
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I was there on time to return my truck after hours. Your site was not able to find my location. I stood there for 20 min refreshing the page and retrying and it never found my location. Because of that i couldnt check in to drop off the truck and you guys charged me $20 extra. I took a screenshot of your site saying it couldn't find my location and showing i was there before my check in time. Horrible experience and a huge waste of my time trying to check in and drop off

Brent C.
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Customer did not leave a comment.

KEVIN D.
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This place was very unprofessional. I've used U-Haul for a very long time and I've never had an experience like I had today. The way I was talk to the way I was treated the way I was dressed when I brought up the concern was non-professional. And I made an appointment for 2 and was told she was on lunch and I need to wait, that was a 1/2 hour. I then waited at the front gate for them to let me in to never have anyone let me in so I open the gate myself and let myself in and then I was yelled at scolded. For touching the gate. Then I called and let them know I was running a little bit behind they told me no problem I called U-Haul one 800 number and told him I was running over a little bit behind they told me no problem and they put a note on my account. Then when I dropped off the trailer I was charged for a second day and the second day was $15 more than the first day. This place is a joke, this third-party U-Haul seller should not be in operation with U-Haul is not what U-Haul represents. And then when I disputed what she was telling me in a kind respectful manner I was laughed out and said good luck getting your money back on charging you full for. everythingSo unprofessional

Sara A.
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John M.
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Dennis R.
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DENISE J.
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Nils M.
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They have the best customer service. Corteous and friendly staff. Thank you

Denny F.
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Customer did not leave a comment.

Nicholas Z.
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Lower the prices

Victor H.
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Victor H.
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Very nice people,and fast service thank you

Mark O.
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Michael H.
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Paul S.
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Derrick S.
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200 dollars for the day. I'm abit pissed

Heidi H.
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Customer did not leave a comment.

Lloyd R.
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Customer did not leave a comment.

Paul S.
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Made the reservation and picked up the next day, no problems. There was a short time I spent in the office but this is to be expected when you are taking possession of someone else's property. In these stressful times none of their stresses were projected into our interaction. I thank them for their service and efficiency.

Antoinette B.
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Took 10 minutes to return truck Very nice lady there

Alicia G.
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This was my first time renting a uhaul. Great 1st experience

John J.
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checking the truck out was a nightmare , the man helping did not speak much English and instead of answering questions kept pointing to my phone and telling me I had to accept everything. He was not very friendly and would not answer operational questions

Robert P.
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Customer did not leave a comment.

William M.
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First time using the fully automated process as on my smart phone But I like it. Staff at pick up site were exceptionally nice and helpful

Karen M.
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Customer did not leave a comment.

Frank G.
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Charles A.
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Rain C.
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Jacob V.
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Waste of time making reservation online because: 1) Truck was inside of a fenced area and had to be brought to me instead of already waiting for me outside, as advertised, 2) I had to go inside and the lady at the lumber yard verified EACH selection I made online and paperwork had to be signed. Instead of taking 5 minutes to get the truck, it was closer to 30 min of going over things I already BOOKED and VERIFIED ONLINE! But arguing with the people there would've gotten nowhere, taken longer, and may have resulted in me not getting a truck at all. So I just jumped through the 20th century hoops to get it over with. On a positive note, she loaded the appliance and utility dolly in the truck for me...and I let her :)

Michael P.
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Easy to sign out a truck. It was in great condition. Clean, gassed up and ready to go.

Thomas K.
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Everything went smoothly.

Vila S.
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i was given a different pick up location, and it was an hour away from may previous location, that made me angry.

Victor M.
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Welcoming a customer as they come Through the door. Instead of “hay you, what are you here for!” I will never go back there again to rent a trailer or buy any of the products.

Jack W.
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Customer did not leave a comment.

Justin W.
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I was very impressed by the professional courtesy at this location. I pulled up, they checked my equipment and unloaded it for me. I highly recommend this location!

Steve L.
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Keep doing what you're doing!

Gary S.
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Customer did not leave a comment.

Eric H.
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The experience was excellent and convenient.

Rudy G.
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There Customer services are Very very very very very very very very rude....

JANET C.
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My experience was awesome, the sales person was polite, patience and understanding. Overall a great experience.

Gary S.
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Customer did not leave a comment.

David M.
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Customer did not leave a comment.

Michael D.
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Customer did not leave a comment.

Jose A.
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Oscar A.
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The pickup location was very different from what I selected during the reservation process, No explanation was given.

Rosemary T.
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Customer did not leave a comment.

Ashley G.
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Phyllis H.
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Michael P.
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Everything was done quickly and easily. I can't think of anything they can do to improve their service.

Kathy B. | Overall Experience |
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I never went there. My unit was delivered and picked up. Every thing went very well and the girl on the phone was extremely nice to deal with. Thank you for a great experience.

No reviews have been submitted for this location.

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