Customer Reviews for Diamond Self Storage Property I LLC
(U-Haul Neighborhood Dealer)

511 reviews

4239 N Modelwood Dr   Beverly Hills, FL 34465

(352) 249-0822

Office Hours

  • Mon-Fri: 9:30 am–4:30 pm
  • Sat: 10 am–1:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(352) 249-0822

4239 N Modelwood Dr
Beverly Hills, FL 34465

Services at this Location:

Office Hours

  • Mon-Fri: 9:30 am–4:30 pm
  • Sat: 10 am–1:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Quick and easy reservation, and quick and easy pickup and return.

Henry A 
Rating:
5.0

This was such an easy process, drop off location is a large lot so easy to pull in and park. Drop off box for keys is great location. We will be back anytime we need a rental.

JENNIFER P 
Rating:
5.0

Perfect

Anny C 
Rating:
5.0

Customer did not leave a comment.

ANTHONY C 
Rating:
4.0

The small truck ramp was filthy and caused my mattress cover to need professional cleaning. Was very disappointed when we pulled it out. Other then that the facility is great.

Kerry N 
Rating:
4.0

Customer did not leave a comment.

Steve D 
Rating:
4.0

Customer did not leave a comment.

Leonard S 
Rating:
4.0

Customer did not leave a comment.

Barrett S 
Rating:
5.0

Customer did not leave a comment.

Lizzie A 
Rating:
5.0

Customer did not leave a comment.

Mark H 
Rating:
5.0

Customer did not leave a comment.

Kelly K 
Rating:
5.0

The customer service was excellent. I will be using this location in the future.

Lizzie A 
Rating:
5.0

Customer did not leave a comment.

Daniel C 
Rating:
5.0

Customer did not leave a comment.

Kathleen D 
Rating:
5.0

The vehicle was old get cage is not working accurately. There's a terrible vibration in the front of the truck at 55 miles an hour. There's dents all over it and the front bumper is hanging off this truck should've never. The state of Florida I know you can't be a perfect all the time, but this is crazy. It was no reflection on diamond storage. This truck has at least amount of miles on it. I was beat the hell.

Michael D 
Rating:
5.0

Customer did not leave a comment.

Gladys T 
Rating:
4.0

They are nice people whom I have dealt with before for storage rentals. The return was fast and they answered our question about refunding the extra days left on my contract.

Patti B 
Rating:
5.0

Customer did not leave a comment.

Rod S 
Rating:
4.0

Customer did not leave a comment.

Greg S 
Rating:
5.0

Don't like the fact that I get charged for 5 days with only having the equipment less than 48 hrs. I feel I should be refunded something.

SHAWN H 
Rating:
5.0

Customer did not leave a comment.

Daniel C 
Rating:
1.0

The pricing & return policy was not clearly explained to me and I was charged for two additional days. Very unhappy.

Jeffrey L 
Rating:
5.0

He was extremely helpful

Genavee J 
Rating:
5.0

All went very well Thank you.

JOSEPH C 
Rating:
5.0

The parking lot where the office was located was rather small so a large truck would have trouble fitting in and turning around. It would be helpful to have this noted in the contract to park in the lot where the trucks are since it is a bit further from the office.

Terry V 
Rating:
5.0

Everything was perfect!!! Great service and friendly atmosphere!!!! A great pleasure to come here!!!

Joseph F 
Rating:
5.0

Not a thing

Douglas J 
Rating:
5.0

Drop off was amazing

Kyle G 
Rating:
5.0

Customer did not leave a comment.

Angela P 
Rating:
5.0

Customer did not leave a comment.

Kathy B 
Rating:
4.0

The trailer had alot of dents and bends from abuse. The trailer did not leak or have damage on the inside and served us well for our use.

John C 
Rating:
1.0

shitty atttitude.not friendly.also you were not authorize to use my card for the tolls.and i was not told that i had to pay for tolls.so leave my credit card .i mailed you your tolls yesterday

Jimmy F 
Rating:
5.0

Customer did not leave a comment.

Kevin C 
Rating:
5.0

Customer did not leave a comment.

coralee c 
Rating:
5.0

Customer did not leave a comment.

Tami C 
Rating:
4.0

Customer did not leave a comment.

Garry E 
Rating:
3.0

Address confused Apple Maps twice. Parking lot right before the office. Would be helpful to have a sign there indicating the office is further up.

Cesar A 
Rating:
5.0

Customer did not leave a comment.

Joseph T 
Rating:
5.0

Customer did not leave a comment.

PATRICIA A 
Rating:
5.0

Excelente very good

Daniel C 
Rating:
5.0

Customer did not leave a comment.

Angela M 
Rating:
5.0

Everything went smoothly

TERRY S 
Rating:
5.0

Maybe just me, signage about where to enter was not as clear as I might have thought since it was a dual business. However, I met two people and both were great to work with. One walked out to my truck when they saw me looking around. Guided me to where they would like the car hauler to be dropped at, guided me into the parking spot, unhooked the car hauler and e-mailed me a receipt. Wished me a good day and made it a very easy experience!

Dennis C 
Rating:
5.0

Customer did not leave a comment.

michael s 
Rating:
4.0

Customer did not leave a comment.

Frank D 
Rating:
5.0

Very good service. Very nice staff working there

THOMAS H 
Rating:
5.0

Great service and great people to deal with.

JOSE F 
Rating:
5.0

Customer did not leave a comment.

Thomas L 
Rating:
5.0

Customer did not leave a comment.

William G 
Rating:
5.0

Thanks everyone for allowing us to rent your U-Haul today I would not improve anything

Patricia P 
Rating:
5.0

I say it every time -- someone PLEASE fill the tires on this truck with air. I get this same 10' box truck every time I rent, and every time the tires are low. Not to mention, this time, the truck REEKED. It smelled like a mixture of a male cat's spray, and a middle school boy's locker room. I surely hope it's rectified the next time I need to rent a truck...

Charles N 
Rating:
5.0

Customer did not leave a comment.

Timothy S 
Rating:
5.0

Customer did not leave a comment.

John K 
Rating:
5.0

Customer did not leave a comment.

Bruce G 
Rating:
5.0

No interaction. Dropped of after hours

Dave S 
Rating:
5.0

Make sure air pressure in tires is correct. I received and the tires were at 36 lbs each, recommended pressure was 65.

Gary L 
Rating:
5.0

Customer did not leave a comment.

VIVIAN M 
Rating:
5.0

Es el lugar mejor que hay por favor dejen más equipos por que son excelentes

Daniel C 
Rating:
4.0

Customer did not leave a comment.

Michael Y 
Rating:
5.0

Customer did not leave a comment.

Elias G 
Rating:
5.0

Customer did not leave a comment.

LUZ A 
Rating:
5.0

Levi is very friendly and professional! Great job!

Wenqing Z 
Rating:
5.0

Excellent service!

David P 
Rating:
5.0

Customer did not leave a comment.

ronnie s 
Rating:
5.0

The staff was very friendly and helpful.

Gary R 
Rating:
4.0

Customer did not leave a comment.

Richard S 
Rating:
5.0

Customer did not leave a comment.

Pamela B 
Rating:
5.0

Customer did not leave a comment.

Douglas J 
Rating:
3.0

Dropped off after hours

Harley C 
Rating:
5.0

The gentlemen that work here are very nice and friendly -- and in no way do I hold them responsible for the issues listed below. Although I listed "Yes" for "clean and well maintained" -- the box unit of the vehicle I rented was dirty and I had to sweep it out prior to loading my belongings. Also, out of the last five U-Haul trucks I've rented (from three different local rental agencies), FOUR of them have had dashboard lights on indicating low tire pressure. This can be a safety issue - but is also an issue with regards to fuel economy. It should not be the renter's responsibility to find an air pump to fill the tires. Corporate office should provide the rental locations with some means (air compressor) to maintain tire air levels.

Charles N 
Rating:
5.0

N/A

Rafael R 
Rating:
5.0

Customer did not leave a comment.

RAFAEL D 
Rating:
1.0

The gentleman at the counter was extremely rude and refused to contact UHaul directly when his facility did not have the equipment that I ordered and had confirmed would be available less than an hour prior to me arriving when the store opened. Truck door had blood smeared on it and consequently the cab’s interior felt unclean.

Michael T 
Rating:
5.0

Customer did not leave a comment.

Lori V 
Rating:
5.0

My move was made very difficult because my location pickup was changed. I incurred extra mileage charges and lost time with my helpers because of the change.

Julie B 
Rating:
5.0

Very good

Daniel C 
Rating:
2.0

Have the location clean the lot that the trucks are in a picked up 2 nails from this location

Tristan K 
Rating:
5.0

Great customer service.

Matthew Z 
Rating:
5.0

Very nice and helpful person. Very easy experience.

Alan W 
Rating:
3.0

Clean the equipment.

Christopher B 
Rating:
5.0

When we got the truck to my place opened the back. It hadn't even been swept out and there was glass shards throughout. I didn't complain about it. Just took care of it. Plus someone left two large pieces of pipe

Kelsey D 
Rating:
5.0

None

DEBI W 
Rating:
5.0

Customer did not leave a comment.

Brian A 
Rating:
4.0

Customer did not leave a comment.

harry e 
Rating:
4.0

Zachary was polite hook up trailer correctly in a pleasure to deal with

David G 
Rating:
5.0

Customer did not leave a comment.

Brian A 
Rating:
5.0

Customer did not leave a comment.

Joseph C 
Rating:
5.0

Fast service and check in. They even installed and installed for me. Good people over there.

john o 
Rating:
5.0

Customer did not leave a comment.

Jack B 
Rating:
5.0

While the trucks are nice, this is the second time in a row that according to the TPMS system on the dashboard, tires have been low on air pressure.

Charles N 
Rating:
5.0

Before renting a truck, ask if the trucks have ramps in case you are moving vehicles or furniture inside their trucks. This U-Haul doesn't have ramps on their trucks at all. I still rented the truck as it was the size I needed and a neighbor brought us a board to load my motorcycle up into the truck. The mechanics listed my motorcycle out of the truck, not needing a ramp. The people working there are very nice & helpful at Diamond Self Storage where we rented a truck from. Very friendly and courteous. This is first U-Haul in 19 states where I've rented them & this place has the best service. I highly recommend them.

Ruth W 
Rating:
5.0

Great service and communication!

Douglas J 
Rating:
1.0

Not understanding people at all, just want their money and that's it. Won't return there.

AUSTIN L 
Rating:
4.0

Customer did not leave a comment.

jennifer m 
Rating:
5.0

Customer did not leave a comment.

Shirley M 
Rating:
5.0

Can't really respond. We only dropped off the trailer at that site.

Karen G 
Rating:
5.0

Customer did not leave a comment.

John P 
Rating:
3.0

Computers we not functioning, Rates were confusing. We were just glad to get moved. We had used this location before and the service was excellent. This time not so great!!!!

Billy T 
Rating:
4.0

According to the TPMS on the truck, I had tires that were low on air. For locations that have as many trucks as this one does - UHaul Corporate should provide them (and all locations with more than a certain number of trucks) with an air compressor so that they can maintain the tire pressure -- which as a Class A CDL holder, I know that tire pressures are part of a daily pre-trip inspection.

Charles N 
Rating:
5.0

Customer did not leave a comment.

Laura D 
No reviews have been submitted for this location.

Additional Services at this Location

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