Customer Reviews for Diamond Self Storage LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Diamond Self Storage LLC

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Mike F. on

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They were very helpful, could of had door stop for the entrance to tht indoor storage unit.

MIKE M. on

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Customer did not leave a comment.

Brian A. on

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The fuel was less than what the paper had nobody didn't come out for a walk around exception

Paul R. on

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We were given the wrong information on how to properly drop off the truck

MICHAEL A. on

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Seeems like both times picking up truck there were computer issues on your end. Info not being accepted, wrong return times, etc.

gina S. on

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Terry Jo N. on

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Stephen P. on

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lawrence H. on

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Great staff and the rental was top shelf. Will be visiting again I'm sure.

Suzanne C. on

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The truck was in need of service. The transmission was slipping the whole way. The a/c didn’t work well either.

Donna B. on

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Jim was excellent with the check in process and explaining items needed for my need. Jim also demonstrated connecting the trailer to the hitch and my truck. His patients was appreciated. Upon return... John was also excellent and patient detracting the trailer also demonstrating the detachment process. I will use this facility again and have recommended to family and friends. Respectfully,

stephen S. on

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Customer did not leave a comment.

ROBERT S. on

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Best people and friendly plus easy to work with

Jill C. on

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Jim was super nice and easy to deal with!

Herbert V. on

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Jimmy D. on

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NOTHING. KEEP UP THE GOOD WORK.

James R. on

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Vassal W. on

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Elcio S. on

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Robert F. on

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Eric J. on

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The site manager was an excellent employee. He went out of his way to make sure that everything was right with my rental, and he went over and above and in regards to customer service. I would definitely use uhaul again just based on my interactions with him.

Jeff C. on

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The man at this location whoevevr is working there charged my account a gas fee and we had already taken care of the gas in full. I had the reciept for gas and 3 witnesses and he tild me there was nothing he could do. I was forced to call a supervisor.

Rodney C. on

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Customer did not leave a comment.

Joanne W. on

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When I returned the truck the gentleman took my little U-Haul folder and the key. I now have no receipt. He said I would get it in an E-MAIL. So far I have NOTHING! I have no idea what was the final charge on my credit card. This is not satisfactory service. I am not a happy camper.

Dustin C. on

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Was not very knowledgeable

William A. on

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Richard D. on

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Reducing the time allowance to 2 days is unrealistic for a move. I rented a truck approximately 3 years ago and many times prior to that and the time was 3 days for such a trip. Trying to load, drive to destination and unload, especially a 26' truck is ridiculous. As a result, I will most likely just buy a trailer and forego renting a truck from U-Haul for future moves, unless it is in-town / local. U-Haul is falling short on its customer experience as a result.

Alyssa M. on

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Our experience from start to finish was poor. From complications making the reservation online. Then being assigned another pickup location only to be told to go back to our original location. Extremely long wait times. The agents couldn’t find our reservation at the Lecanto store and then there were issues at the Diamond Storage store. It was an utter mess. Eventually my fiancé got in touch with someone on the phone who was very helpful and kind. And gave us some free mileage to compensate for the hassle. We would have been happier if the experience was better Unfortunately our in-store experience was not a good one.

ronald M. on

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Andres C. on

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Jack N. on

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Extremely professional and likable staff.

edward A. on

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Timothy W. on

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