Customer Reviews for Diamond Self Storage - Spokane
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Diamond Self Storage - Spokane
The onsite manager goes above and beyond to accommodate the renter. Kind and professional.
The entire staff let a person fraud me into putting all my belongings I had left to my name and (childrens things) into there empty unit and would put my name of the lease after I paid the unit current. I did, the office gladly took my payment know that I had put my stuff into the unit. After payment was made they and the leasur would keep locked out, causing me to lose everything. Now that it's stolen property charges should be filed on everyone. I showed them evidence of the written agreement the leasure and I had shared. These employees and Diamonds policy to treat everyone like a problem and cold blooded. Diamond Storage helped this person, gave power to this person to fraud me and Rob me and knowingly. I'll post online emails showing there unwillingness to treat me as a customer. After all they let me rent a new unit knowing I was wanting to put my belongings into the new unit. They gladly took the money for that one too. I say you want your things stolen and acted on poorly, this is the place! I leave out the fact that they towed my trailer with mustang on it off there vehicle storage area where there was tons of room after had parked it there when I returned to town with it late one evening. Not allowing anytime to contact them in regards to upgrading my service. They towed it early am hours not even checking to see who's it is. And all this with security guards as witnesses to my ongoing access to the unit. I DO NOT RECOMMEND DIAMOND STORAGE!!
I occupied the storage unit for 5+ years. The staff was great. The unit fit my needs.
Super friendly and helpful set up and the quality of the facility is too notch
Very nice people at the front desk! Super clean facilities! The 10x10 unit was perfect, just a little bigger than our uhaul trailer! 10/10 would recommend
Great staff, good price.
very friendly and helpful, especially when we had to upgrade to a larger second unit to get the rest in.
Friendly, knowledgeable, helpful staff. Everything is fresh, clean & inviting. When I arrived was asked if I knew about the current special & when I said no, filled me in on a great deal. Thank you!
It was quick and easy to get checked in when I first arrived. They had plenty of spots available at different sizes. The unit was clean. The only downside is they make you buy a special U-Bolt lock.
Tons of options. Gated. Friendly people at the front desk. Also set me up with a great special!
Very friendly staff, great rates and clean unit with taller ceiling than advertised. One vehicular entry gate was inoperable at time of move in.
Great staff, excellent facility.
Office team was great.
Outstanding staff. Very helpful. Clean and well organized facility. Wide aisles. Best storage unit complex I have seen.
I was very happy with the service and employees here despite the fact that I was initially quoted an incorrect rate for storage when I first contacted Diamond on the phone.
Very nice people at the counter. Good service.
Staff was helpful, knowledgeable and polite. The roof in our unit leaked last winter. It took quite awhile to get fixed, as a result we had some mold issues. It's also on the spendy side for the size.
I had my storage unit for 1 yr and it was a good experience. Access through a locked gate 24 hours a day was nice. Staff is great. I wish they kept the snow plowed better in front of units in winter..
Staff was courteous and helpful.
The staff member who we worked with when we signed our contract was awesome! He was super helpful and friendly.
Stephanie was the one who made this a good experience for us. She went above and beyond to make everything right for us after a huge misunderstanding we had with the Diamond 1-800 # operator.
Storage unit was clean and well cared for! The management was very helpful every time I stopped in the office. The management said they would issue a refund for the days left in the month...
Everything was excellent and ready to go.