Customer Reviews for Dickson Car Care

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Dickson Car Care

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Connie N. on

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TOM G. on

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Amber C. on

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I was told that my total was going to be $37.21 to rent the trailer. When the lady ran my card and gave me the receipt to sign, I had been charged an extra $60 deposit. I had not planned to need to rent this uhal to begin with. My daughter's grandmother had just passed and I was helping the family to get some furniture moved out of the house. so the situation for me to need the uhal to start was emotional and unexpected. tbh I had $114 in my account so when they charged me an additional $60 it put me in a bind. the lady didn't understand why it had charged me so she had to make a call. she said that it had never done that before. after making the phone call she told me that my card was charged the deposit because it was a pay card and not a bank card and that when I returned the trailer to the location that I was taking it back to, then my cc would be refunded the $60. being that it was a sat, and we just used it for that day, I was going to have to wait till mon to get my money back. fast forward to mon, I called the location that I returned the uhal to that afternoon to make sure all was well and that they did receive it and when would I receive my deposit back, I was then informed that they mail the deposit to me from the corporate office in a check. I again was so frustrated, this is not what the lady in Dickson had told me again. I would have never gotten the trailer and figured something else out, had she told me up front how much it was going to cost me. but it was too late after she charged my cc and then for her to tell me I would get my money back on mon and that not being the truth either left me with a really bad taste in my mouth as it concerns to uhal. it has been years, but I have used you all before to move, renting one of your large trucks to move, but this lady in your Dickson location totally misinformed me on the charges and my refund of the deposit.

MARIEA L. on

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Sarah was wonderful and a joy to work with.

SHIRLEY M. on

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It seems understaffed and without enough resources. Employees could be nicer.

PATRICK V. on

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I reserved a 9' cargo in town rental last week end. When I arrived the very friendly staff, Sarah greeted me and another young man asked if they could help me. I found this so refreshing. My rental vehicle was not returned by the previous customer, so Sarah quickly found a replacement vehicle and I was not delayed at all. She completed the transaction super fast while still being able to make small talk. I was very impressed with the cleanliness of the location the friendly attitude of the staff. These people are a model of how this should be ran. Great Job Dickson Car Care / UHaul

Stephanie L. on

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BRAD B. on

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Michael H. on

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Donna S. on

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Absolutely excellent customer service, we couldn't have asked for anything more!!!

MICHAEL H. on

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The AC worked only when it wanted to and the front end steering and suspension is in dire need of replacement, front end shacks horribly and don't think about even going over a small bump in the road. I understand the equipment is abused by renters but personally I will not rent a piece of equipment again. I only rented it for a day and the temperature was about 90 outside and AC is something expected and it was a miserable ride after loading the truck and driving an hour back. The AC worked when parked but after you start driving it, it would quit. Shock replacement on the front would be a great thing to do, worst ride ever.

jackie W. on

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Keith S. on

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Alvin K. on

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Tara P. on

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They were all great, friendly and helpful!!

STEVE W. on

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JIM H. on

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Sarah was fantastic, explained everything and was very pleasant to deal with.

SHIRLEY W. on

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RUSTY F. on

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Lower the cost. It was a bit expensive.

Ralff S. on

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Would just like to say this. I had made reservations online with one of your BUDGET competitors and when I called to say I was on my way to pick up the truck they had lost my reservation. I was told I had to go back on line and redo the reservation. During the online chat I realized the agent had never made it past the first grade. I got off line and immediately called uhaul and was greeted so nicely and I was amazed I could actually reserve a truck on the phone. The whole experience was great.Thank you uhaul. U saved me. .

david H. on

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Everything was great. Dickson Car Care suggested that I contact UHaul direct to reserve truck since they couldn’t guarantee. I did and it was handled perfectly. I appreciated their honesty and guidance. Truck was excellent, rode great, clean, etc.

BRUCE S. on

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Amy S. on

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Perfect as always

thomas L. on

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John L. on

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Jack H. on

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Great service

TERRELL B. on

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For one, the amount quoted, should be the amount we pay!!!!! Rip offs!!!!

Jill W. on

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linda F. on

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Terry C. on

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You can make sure that you never, ever again supply a truck that doesn't have cruise control for an interstate move!

Tamara B. on

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