Customer Reviews for Dignity Auto Repairs And Services

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Dignity Auto Repairs And Services

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Seem like the van and Truck alway have a bad odor.

Hamidreza A. on

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Customer did not leave a comment.

Michael R. on

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Very unreliable location to drop off your rental. I dropped off the vehicle at 5:30pm on a Saturday and was met by man who worked there and was told to leave the vehicle in the parking lot and I would receive an e-mail from Uhaul with my receipt. Around 12:30pm the next day I received a call asking when I was going to drop off the vehicle. I told the man on the phone that I had dropped it off the day before. I was then told that they would need to check the lot to confirm this. After not hearing back for several hours I finally called Uhaul customer service who sorted this all out and had notified me that they had the vehicle but had yet to check it in. Upon checking in the vehicle, I received an e-mail stating I had no additional charges, however, the mileage put on the vehicle was 100+ kms than when I had dropped it off and they changed my drop off day to a day later than I originally had rented for. IF you choose to drop off at this location make sure you take a picture of your odometer and gas gage reading before you leave to ensure this does not happen to you. I was lucky that I had no additional charges but I'm sure this is not the case for everyone. This place is extremely unorganized which caused me a lot of extra stress. I would not recommend dropping off your rental here.

Jessica T. on

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Went to pick up the truck at the location and they said the truck wasn’t there and it was at a public parking lot more than a 10 minute walk away. I was on a timeline with my move with elevators booked and this put me behind. If the location is going to provide and offer a service they should fulfill this and not detour me with no advance notice or compensation.

Benny C. on

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Tyron S. on

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Clean is subjective. I don't think it was very clean, but it wasn't a mess as well.

Sarah J. on

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John C. on

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Everything great...responsive NDP everything ready

Arjun T. on

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The truck didn't have a snow wiping equipment. My windows and rear trunk was full on snow and I had no equipment to remove the snow.

Jonathan S. on

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We ordered a dolly & it wasn’t in the truck... we didn’t realize this till we had already started moving and with only two hour elevator time bookings in our condo, it was a wasted hour having to go get the dolly myself. It’s awkward and heavy and no one there help me out it in my car. On top of that we had ordered the dolly initially online but then for some reason had to pay for it again when I got to Uhaul... They also marked the gas tank at 1/4 full when it was actually basically empty. We move a lot and use Uhaul a lot but this was completely ridiculous and I’m glad I’m in another province so I don’t have to deal with this terrible location again.

DEANNA P. on

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Cynthia O. on

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Emily W. on

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Jason H. on

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I ordered a Queen size Mattress Bag but it didn't arrive in time for my move. Very unfortunate. Now I will have to call customer service.

Woodrow M. on

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Great customer service!!

BARBARA C. on

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Broderick S. on

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Truck was almost out of gas when I picked it up. 1/8 tank. I thought I would run out before I found a station. When I returned it the employee said yes he knew I was low. I returned it with more gas than I got it with because I refused to run it to empty

Alex P. on

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Emma W. on

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Julia T. on

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Adam L. on

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Dave K. on

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the location is very small and my vehicle had to be fetched from a offsite location, I too had to park my car a number of blocks away due to no room which is an obvious inconvenience. The vehicle was barely cleaned off of snow, the windshield still have a great deal of snow on it which was and needed to be cleaned given the visual impairment, I took the time to do everything online and also did the advanced check-in as I was told via email it would cut my wait time in half, I waited over twenty minutes to speak to the gent about my vehicle which I thought was unacceptable, there was only one person who seemed capable of doing the paperwork so it was totally backed up. Now the positive was that the gentleman running the counter was very polite and pleasant and obviously knew what he was doing and once I was able to be assisted by him, the process was excellent. I have rented Uhaul equipment a great deal in the last few months and this was by far by worst and potentially last time I will do business with Uhaul.

AARON H. on

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Mars K. on

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Awesome job, thank you guys

DAN G. on

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Not enough personnel to handle the queue. Truck had almost no fuel left and so a trial refund was issued, further prolonging the ordeal to over forty minutes.

Millicent S. on

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The attendant was helpful and polite.

Richard E. on

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1 day rental of a 10 ft truck was $150. Rip off.

Asim A. on

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It got busy and the person at the service counter seemed more interested in the line of people on the phone than the one in person. Many people are moving and it might be better to serve those in person over those on the phone. Moving people have a tight timeline; why serve 4 or 5 people on the phone asking general question before the 4 or 5 people in a in-person line. Have I made my point?

Pinto-Bazurco P. on

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For some reason I was charged a moving distance of 80km, when I only drove for 25km. I was also charged $30 for a dolly instead of $7.

TOM B. on

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Very helpful and friendly staff; the whole process went smoothly and fast... before I knew it, I was on my way!

Lisbeth K. on

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Guys were very helpful quick pick up and return

steve b. on

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Great customer service.

David B. on

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Dania A. on

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Kristi P. on

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I picked up my uhual cargo van today and the gas was completely empty, and the gas light was on. I called back to ask how I should proceed. The man I spoke to told me to “fill it up to whatever, and then return it to that amount”. So I did exactly that. I took a guess and put $50 dollars, half a tank in since I knew I was driving a fair distance. I used a quarter of a tank and then filled it back up to half. When I returned the vehicle I was told they do not reimburse and they did not want to give me the $50.00 dollars back. After arguing for several minutes they finally agreed to give me $30.00 back and told me to call customer service. This is completely unacceptable and I would never use this location again. Very disappointed.

SANKEERTH R. on

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I just traveled for 20 kilometers and was charged for 25 Miles. It's just careless from them and there was low air pressure in the right front tire which they didn't even check before handing over the vehicle.

Brett H. on

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Ilya S. on

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GEORGI A. on

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Amanda B. on

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I opted out of the insurance but I was charged for it on my invoice. Can it be reimbursed

Sandy N. on

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Steve W. on

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Michael C. on

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Can’t say I was pleased with pulling away and after 10 minutes have the low fuel light come on but other than that it was straight forward and an easy experience. Needed a pickup truck to move a couch and that’s what I got when I showed up. I’d return to this location again.

JOE A. on

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Truck was clean inside but not washed on the outside but I didn't care about that anyway , winter weather . Customer service person got me on my way quickly . No problems .

Baran A. on

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Zachary R. on

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The rental vehicle was clearly not prepared for my use: it still had the previous renter's garbage in it, wiper fluid was empty, and all the windows were so filthy that they literally could not be seen out of.

sian s. on

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I had a very bad experience with an employee, which i'm currently still dealing with. He was rude and refused to remove an optional charge which I asked him to remove.

Daksh D. on

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I didnt ask for 15$ safe.. I was charged for it.. Also I was said for 50$ off card as I was asked to pick up from a location which was closed and hence pick up fro other location but didnt recieved 50$ off.

iryna l. on

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I was moving on Jan 1st and was provided with the best service I could expect from U-haul. They were very helpful with all the questions I had. They contacted me several times to make sure that the reservation was correct, including texting a day before. The vehicle was clean. I paid exactly what I was told at the time of reservation. Overall, I was worried after reading the previous reviews. However, my experience was only positive.

Christopher C. on

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Allan Roberto S. on

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Even though I have entered less than 50km as my estimated mileage, the store changed it to 100 km therefore I've been charged for 100km while I drove only 41 km. The utility dolly is $7 (CAD) as per website, however I was charged $10, separately by the store, and this item is not mentioned in my contract with U-Haul. For some reason they charge a price different from what you see on U-Haul reservation.

Tyler C. on

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martha S. on

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Older gentleman working wasn’t really helpful while unloading vehicle from tow dolly, unhooked early cause me to shift hard while undocking front tires and come off ramps early. Just a jerk move on his part

Derek L. on

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On one-way trips it would be helpful of blankets and dolly were provided. As well, the passenger's side mirror did not fully stay in place the whole trip, making it slightly more dangerous at times. Otherwise, excellent equipment

MICHAEL M. on

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Jeff Z. on

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Great service and timely.

Mahmoud A. on

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UGUR A. on

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Best customer service especially a guy named Faraz

Karl L. on

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For a one-way trip, I indicated I wanted to rent a dolly and packing blankets. However, the management at this location indicated that this was not possible and I could not rent such items one-way. They insisted that I had to travel all the way to the drop-off location to rent such items. Clearly this was not possible for a one-way trip, which led to a much more laborous move (in the biggest snowstorm of the year).

john x. on

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RAINER S. on

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Properly maintain your vehicles the truck I had, had no treads on they tires, in safe in winter conditions

Mary W. on

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Exceptional location. Very organised, friendly staff, quick, and by far the best experience I've ever had with Uhaul! I will recommend this location to lots of friends!

Westlee B. on

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Worst experience ever!

Chris H. on

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Your 19.95 vans are too high to fit in a standard parking garage.. this should be made very clear when renting.

Raghav S. on

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Lori P. on

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Anthony P. on

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I accidentally left my personal dolly on the truck. I emailed the same night and have followed up with phone calls. The owner is saying he didnt see it. I know they check the truck when I returned it so he is now keeping it for himself and not returning my calls. This is horrible service.

Megan C. on

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DICKYI C. on

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Why there is extra charge . We made only trip just to save some money and later charge me extra .u charge me more than 150 dollar for 1 trip . Well that’s too much

Alexandra T. on

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The rental I had booked was one hour late. It would be extremely helpful if UHaul does not double book vehicles and if the staff on the phone COMMUNICATE with front-line staff at the actual rental locations. Many customers entering the UHaul location voiced similar complaints which were received with little to no accommodation from the staff. As well, after having booked online a week before, and being informed that I would receive confirmation the night before, it was 6pm and I had still not received any form of confirmation of my reservation. I then decided to call UHaul to ensure everything was as planned, to confirm my rental and pick-up time and location, etc. On the phone, the employees informed me that my cargo van was not available. They had "upgraded" me to a 10ft truck without my knowledge. They put me through countless customer service/schedule representatives and re-booked my reservation three times. And even on the actual day where I show up on time (12:20 pm for a 12:35 pick-up), my truck was STILL not available due to the previous customer not returning it on time and/or as the front line staff said, my reservation should not have been booked for the time that it was by the telephone staff as they did not have enough vehicles. I have never had an issue with UHaul in the past and have always chosen UHaul for all my moving needs, which have been plenty. But unfortunately, I will no longer be doing business with UHaul as my most recent experience with them was extremely disappointing and frustrating.

Jesse A. on

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Terrible customer services. The van was given to me on empty with the gas light on. I was told to fill it myself at a gas station. No one walked around the van with me or showed me the km reading beforehand. I signed nothing. I was then subsequently over charged on my km usage. I was also told there would be a $20 charge added to keep the van past 4 hours where my confirmation clearly said I had it for 8. After bringing this to their attention they got mad at me and dropped the additional charge. The van itself was gross. There was dried mud and dirt all over the back which got all my furniture dirty. Will never use them again. I hate giving bad reviews but this was a horrendous experience at every step.

Shakir K. on

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Lorenzo P. on

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Kelly H. on

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The truck I got was a bit dirty and banged up but I suspect it's been used to much that it may be impossible to feel clean. Also, I did book the truck very last minute so my thought was that beggars can't be choosers. I did say yes to the question above as I felt a straight no didn't do justice to the location. The Staff was excellent! They were friendly and knowledgeable and very helpful. It was a great experience in general!

Timothy G. on

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Bobby James B. on

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The online, automated tool was cool and I wanted to use it, however, I could not use it because the van that was assigned to me was boxed in amongst other vans. I still needed to go inside and get keys and contract. I was not happy about the time I wasted taking my photo and the photo of my ID only to have to go inside and stand in line.

amy G. on

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Utter chaos and disorganization. Reservations are deemed pointless because of the changing pickup locations, and poor communication between stores. Our truck was not at the location they sent us to causing us to drive across the city to find it. Even people coming after us shared the same experience. Really terrible! Very disappointed. Made moving day extremely stressful. The only person who was actually helpful was Donna at head office who was holding things together. Using stores to subcontract makes it impossible to confirm pickup location and therefore not just inconvenient but totally frustrating. 10/10 will not only avoid Uhaul like the plague but will be advising all friends and family to do the same. The online reservation system is great but turns out its pointless come the day you need it!!

Lisa F. on

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Natalia S. on

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The side door didn't close properly and was held "shut" by a elastic bungee hook. I still paid full price for this, which is a bit annoying.

maxime s. on

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Rachael O. on

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Joe D. on

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The van I ordered smelled horrid. I can’t describe the odor except anything other than chemicals mixed with the smell of a dead carcass and cigarette butts.

Evan F. on

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Good service, nice van, open late for return.

Viet T. on

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Have a larger fleet and bigger, other than that this place is excellent. Good customer service for a very busy area.

Vanessa B. on

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Hadrien V. on

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Robert B. on

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Angus M. on

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Upon returning the vehicle I told the clerk that I had left lots of gas (1/2 tank instead of the required 1/4 tank). He then go into the truck and turned it on and checked the gas level. I then came inside to get my invoice. Instead he told me to leave and he would email it to me because it would take a long time. This was odd because I was the only customer. I received an email invoice with an additional charge of $17.28 for fuel which I had to call in and get corrected. Scam or not, this experience will turn me away from using Uhaul at this location again.

Tashi T. on

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ANDERSON DE PAUL C. on

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CATHERINE W. on

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We paid a 300 dollar deposit with insurance than we find out that they stole 200 dollars from me. Then they told my friend with a serious heart condition pay first then we will give you the invoice .The agent for uhaul was full of anger and through my friend out without given the invoice.This was the worst encounter of customer service .I will be going to CNN/ FOX NEWS/ City TV AND 60 MINUTES TO SHOWCASE A STEP BY STEP ..."THE BRUTAL AND PUNISHING EXPERIENCE OFFERED AT YOUR LOCAL UHAUL IN CHINA TOWN TORONTO!!!!!! Well documented...Cathy Ward

BENJAMIN R. on

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Nothing. Everything was perfect

Christina B. on

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Jason F. on

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I arrived at 7am to pick up my reserved truck. There was no truck for me.

Omid T. on

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The person who called to confirm was soooo rude a.when i showed to pick up the van, the actual person was not there. someone else was there and had to call another store to set us up over the phone. i booked the van AND equipment from one month before, and right when i was picking up to van, he said there is no equipment available for one way moving.

Emily K. on

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Van had an empty tank, a huge dent in the back, and an alarm was going off the whole trip because the tyres were too low. And now I've got a charge on my card, double what my receipt says.

Davin M. on

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Umair was great, checked through quickly and was well organized. His associate had the truck ready, checked, and equipment loaded in no time. Checkout was good too - far less expensive than anticipated. Only improvement would be to not feel so rushed to perform a circle check. But all was good and done.

Diane F. on

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Very professional very knowledgeable very very fair thank you for your service!

Janaki H. on

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Candy K. on

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