Customer Reviews for Dillon Road Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Dillon Road Self Storage

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Patricia Jill K. on

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Very easy transaction and easy rental

John D. on

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The woman who helped us - excellent customer service - she’s a sweetheart and professional

Scott R. on

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Service Rep was very helpful with all aspects of the rental and went beyond the call of duty to work with me and another customer to get us both a suitable rental when we both wanted the same 5x8 trailer.

David D. on

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The drop-off location was not accurate. I would have preferred to recommend a location based on where I ended my trip but the location was selected for me. I think that should be the first option - to allow the customer to make the selection.

Jon Michael L. on

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John S. on

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Patrick B. on

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Bart V. on

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David C. on

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Marianne P. on

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Andre N. on

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Nothing

Ben C. on

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Eric A. on

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Eric S. on

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Nancy S. on

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Allan W. on

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Inviting? Really, a Storage place? Agent was friendly and it's more core to their business.

linda t. on

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william b. on

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I am TOTALLY DISSATISFIED with Uhaul corporate. My pick-up time was 11 am but I did not get to the location until 2 pm - I was told my reservation at that location was cancelled and moved to a location that would have taken me 1/2 hour to get to and 1/2 hour to get back to my house. They said that policy allows up to an hour over the pick-up time. I was not notified of the change in location and the paperwork I rec'd with my reservation did not state a cancellation policy. To the credit of this location, they rewrote my order to the original location for pick-up.

Christopher B. on

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Make sure all parts are in working order.

Todd D. on

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michael g. on

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Anthony l. on

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William B. on

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Very cordial helpful and friendly. Great customer service! Easy return!

JEFF A. on

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it was great everybody was helpful.

Marvin S. on

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Frank E. on

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richard c. on

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Excellent customer service

Walter H. on

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Antionette T. on

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Brenda M. on

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Very nice and most helpful. Brenda

LAWSON L. on

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Great customer service!!

joseph s. on

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David E. on

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Couldn't find the truck Code to leave facility was not listed

Henry T. on

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Lawrence E. on

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JEFF M. on

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David C. on

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Nolan K. on

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Kurt L. on

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Jeffrey A. on

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Tralucia C. on

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Very fast and helpful in finding someone to unload the truck. Appreciated him a lot!

Faith B. on

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Rakenya S. on

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The service rep (Hailey I believe?) was very professional & kind! Because of her...... I will not only become a repeat customer; I will also send more referrals. Like I discussed with Hailey (?)

lynn k. on

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lisa n. on

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William Z. on

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David C. on

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The staff was extremely friendly and helpful, demonstrated how to use the door on the truck. Returning it was easy, they saw me pull up and came out and took charge of the truck. Very smooth and easy, I highly recommend.

Ronald B. on

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Charles L. on

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David L. on

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James S. on

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Went in on Labor day, very helpful, very nice, great to work with. This is the second time I've used this location. Both times were great.

John L. on

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I did the express check in on line, but when I went to get the truck I had to do it all over again. It took an extra 30 min. I do not understand the value of express check in?

Danielle P. on

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Al was very helpful, friendly a quick! He is a true assets to the U-haul team!

Matthew W. on

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Michael T. on

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took a little effort to connect with the correct location....after made correct connection all was smooth....seems some of the phones were the same as the storage company

Robert M. on

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Joe T. on

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Russell P. on

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I needed an appliance dolly, but they didn't have one. Was told this is mainly a storage business and they happen to rent U-Haul too. My truck was late coming back and put me and helpers behind. Computer wasn't working properly when I returned the truck and I couldn't get a receipt. Overall, not a bad experience.

Robin S. on

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The equipment was not in good working order. A headlight was not working, nor were the turn signals. I don't believe that anyone from Uhaul checked the equipment before issuing it.

Robert B. on

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Nothing, great service!

Pete P. on

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Gentleman at the counter was very helpful and did a great job.

Robert V. on

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Charles P. on

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Absolutely perfect. In and out in 5 minutes. Very friendly staff.

David P. on

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Make sure the pads are in the truck. I take the responsibility.

Brian W. on

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Well run organization!

Bruce S. on

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Charles W. on

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Tell us about closer location.

Larry R. on

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LORY L. on

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steve C. on

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Welcome person was great!!!

Oliver W. on

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General comment: I have rented from Uhaul two trailers in the last 8 weeks. On the first rental the pickup location was rescheduled once to a very inconvenient location and on the second rental it was rescheduled twice ending up also inconvenient and further to drive. on the larger 6x12 trailer it would be nice to have some kind of jack on the trailer in case you have to remove it from your vehicle.

Lawrence S. on

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Great people to work with.

clark j. on

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Douglas H. on

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I would not recommend U-Haul to anyone for anything. U-Haul ‘s failure to provide a truck previously reserved made this rental necessary, causing additional expense and inconvenience. You have a very dissatisfied customer.

Rich H. on

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I could not have had a better experience! The service was excellent, curious and very pleasant to deal with. I will recommend Uhaul and this location to everyone I know.

FLEMING G. on

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The agent was very customer oriented he was very curious, responsive and willing to help. I would give this agent a top rating..

Larry P. on

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The service representatives were knowledgeable and welcoming and the man that assisted with the trailer could not have been more helpful... My best experience ever when renting equipment...

Madeline K. on

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James J. on

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It was fast and easy and the people behind the counter were lovely. It was pretty expensive however. It was over $120.00 for just 5 hours. Will rent from this place again if we ever need to.

Jodi B. on

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I dropped off after hours, but the signage to assist me was fantastic. I had gotten an email from U-Haul saying my rental was received by the location even before I called the next morning.

tyrone s. on

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David T. on

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Brandon M. on

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This place was nice, I just didn't choose it. 2 days before my move they changed it to this place and it was about 30 minutes out of my way.

Tyler P. on

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Super simple drop off process. Made for a painless end to my move!

Gary F. on

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Thanks for good service

Nathan D. on

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Sarah D. on

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After I chose and verified a pick up store, the location was changed three times. We went to pick up the truck on the morning of our move, only to find that store was closed for the day and no one could be reached. We had to reschedule our moving company (luckily they were great!) and had to leave a day late. Upon getting on the road the next day we noticed the driver and passenger side mirrors were loose and we had to stop frequently on the interstate to manually adjust the mirrors, causing our move to take an additional day.

David M. on

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Ronald H. on

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Enrique V. on

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If I want to rent a truck, this is my first option to go, you will make a good business, and I am truly recommending this location.

Ed R. on

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Excellent

Mindaugas S. on

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RODNEY S. on

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I was sent to this location at the last minute when my truck wasn't available at the original location where I made the reservation. It was extremely inconvenient but the Dillon Rd location was very helpful.

John G. on

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DUDLEY B. on

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Patrick C. on

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No pickup problems, trailer looked rough but preformed well.

kim w. on

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David B. on

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BRIAN R. on

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Your agent was very nice and efficient. I have no comment on what could be done to improve the service I received Saturday morning. A great experience always as I have rented at this location on numerous occasions and never had a problem. Kudos

le grand v. on

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Customer did not leave a comment.