If a business is going to offer UHaul service they should make sure their employees know how to use the rental system. Took over an hour to pick up a trailer I had reserved online days before. They had to call in an employee who also had to call the manager on the phone.Charles W.
Customer Reviews for Dillsboro Mobil
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Online experience was great. But we checked in online and then the location still took 20 minutes to check is in. I thought checking in online would save us that timeMike M.
No one new what they was doing they tried to over charge me and as far as the truck it leaked water inside I had a lot of wet items and the door seal was falling off . I will never go to that location againDavid M.
At both our pickup and drop-off locations the U-Haul dealers did not seem to know how the process was supposed to be done. Had to return truck to a different location due to this when it could have been done easily at the original drop-off location and was almost charged for this dealer's error. Dealers seem to need more training on the new steps so they can better help customers. Final drop-off location: 5 stars. He was friendly, efficient and was able to remove the extra charges for the location change.Kaitlyn P.
Customer did not leave a comment.RICHARD L.
Customer did not leave a comment.RANDALL C.
The dealer at this location was not familiar with the tools and products that uhaul provided.. (I pad software, and damage of trailer)MARK T.
Customer did not leave a comment.JAY C.
Customer did not leave a comment.Anna D.
It looks like I was charged $50 for fuel but when I got the uhaul it was just under half a tank and I filled it up to a little bit more than half a tank. I took a photo of the gas gage right when I got in the truck.Emily A.
Put lift gates on the big trucksHerbert M.
2 front tires were bald.James C.
Tk patel claimed that I didn't fill the tank to 1/4. That is a lie. I have a fuel receipt to prove it. He also told me that I was going to have to pay am additional 20 dollars to do a after hours drop. He tried to get me to rent an entire extra day, inrefused and did an after hour drop through your app. I was prepared to take pics of the truck and odometer/ fuel gage, but was never prompted to take pics before the drop was complete. I will absolutely NEVER rent anything from his establishment again. Hes a crook.Ian C.
After fueling at THEIR pumps, I walked inside to ask where to turn it in. I had to go park it â€œOver down thereâ€ then walk back to the station, just to get asked a series of questions. THEN I had to walk back out with the employee - who decides she needed to smoke while we were walking out - so she could look at the tires and check the vehicle. She could have done all this when I had the vehicle at the store.Fred U.
I only needed to rent for 1 day but that wasn't an option. I returned within 24 hours as I knew I would. Please refund me for one day.Andrew P.
Had an awful experience. BP Mobil was unprofessional and did not know how to use equipment/IPAD to sign out truck. Employees made me wait around and seemed angry or annoyed to have to deal with a uhaul customer. Very very unsatisfied with my overall experience.Shelby J.
They could use a little more training at that location.EUGENE S.
Customer did not leave a comment.bryan H.
Customer did not leave a comment.John H.
Customer did not leave a comment.Robert A.
Staff needs to be properly trained on the process-the staff was very nice and trying their best (i believe) but the lack of knowledge of the process was extremely frustrating.MACKENZIE F.
We dropped the dolly off and the people never gave me a receipt or anything. 3 hours later I get an email saying I never returned my equipment. I called and the lady didn't even know what it was and said I did t bring it back! After about 10 minutes on the phone I finally got her to understand what it was that I rented. It was there, right where I dropped it off at!NOAH J.
Customer did not leave a comment.Teddy N.
See above. These person actually got us what we neededJAMES W.
The clerk was very friendly but was not very knowledgeable on the check in process on the tablet. Offer more training.Gabrielle J.
I was over charged by $100 rental took over a hr for the lady to finish. Equipment was rusty. Car transport ratchet strapsAARON M.
everything was perfect, it was a pleasure doing business with themSean S.
I would not recommend u-haul to anyone. I had nothing but problems. It took over two hours to rent the truck, even after I had reserved it online. I ended up paying almost $200 because of all the confusion with everything. Never again.April T.
Don't try to sneak the insurance policy in after I already declined it when I initially placed the order. I understand upselling but don't do any sneak selling.Eric M.
I didn't quite understand why it was more expensive when I brought it back. It was clean and gas was more full than when I got it and it was clean and under the mileageBrandy W.
Train the staff better and get the kinks worked out. Mobile pickup and drop off should not involve an attendant at the drop off location going through everything I went through on my mobile account. I'm patient and the lady was very kind and it's not her fault at all but uhaul should get this worked out before they continue to do any truck rentals from these locations.Rebecca B.