Customer Reviews for Discount Auto Sales
(U-Haul Neighborhood Dealer)

Rating:

4.0

No selection... would prefer a uhaul dedicated site and crew

Rating:

3.0

My only issue with picking the equipment up was that I had to go through 2 different buildings to find the person that was working.

Rating:

1.0

Terrible location, trucks were a couple lots over, no signage.. just a lock box.

Rating:

1.0

Not where it says it was took us over an hour to figure it out and the key box was at another site horrible customer service

Rating:

3.0

Be on time to open

Rating:

5.0

The only Uhaul open that that was more than willing to help. Very friendly polite staff. They made drop off seamless

Rating:

5.0

Great customer service. Highly recommended

Rating:

5.0

Windows very dirty hard to see out of them. The rest of the truck was very clean.

Rating:

3.0

Allow plenty of time or check in on line.

Rating:

2.0

Maybe have an agent that knows what they are doing, the last thing was, he says, go outside and find the truck. (There was only one truck in the lot) It wasn't the one. After going back in, he says, oh, it's down the street. Thanks guy, so we drove down there

Rating:

5.0

provide larger print signs

Rating:

2.0

Owner had a family emergency and wasn’t available. Waited for another employee to come in to check me in. There was difficulty checking me in, the keys I was given and the truck I was told was it didn’t match. I had asked to rent moving blankets and a furniture hauler too. No blankets were available at this site and I was told an appliance hauler was my furniture mover. I didn’t know that I was given the wrong equipment until I returned it. I had to call a U-Haul scheduler for help on locating another dealer that could provide the moving blankets. The dealership didn’t offer to find another dealer for me to provide the blankets. We had to scramble to get them as the movers were already at my house moving furniture without the blankets.

Rating:

1.0

Have a much better place to store the trailers the place you sent me to was a used car lot for Corvettes. Nowhere to put the trailer other than on the side of a big building that didn't belong to them.

Rating:

4.0

No problems.

Rating:

3.0

Check the tire pressures and the Lugnuts tightened And give the customer some help the tongue weight was too heavy

Rating:

1.0

The truck was dirty I wasn’t notified about capped mileage Didn’t sign a contract Extra days weren’t added on correctly Charges were made unaware of

Rating:

5.0

The rental was fine,process was easy but got charged a $35 cleaning fee for the mess that was in the truck when I picked it up. Called and the guy said he would take care of the charge for me. Will wait and see if the money comes back to my account.

Rating:

5.0

Great customer service!

Rating:

2.0

Way overcharged for fuel. Luckily other options in Lake Havasu for usual needs in the future.

Rating:

2.0

Better signage, no U-Haul trucks on site (lots of Corvettes though), the person in the office was “just here to answer the phone”. There was no paperwork to show that the vehicle was returned on time, within allowed mileage, etc. Not a very confidence inspiring experience at all.

Rating:

1.0

The car dolly right signal wasn't working, the attendant said to use your hands for the signal or cancel the order, very RUDE, UNPLEASANT AND UNPROFESSIONAL

Rating:

3.0

Truck was extremely filthy inside, and there was no oil in the engine. Location had no oil so I had to purchase and put it in at a local gas station.

Rating:

3.0

Your roadside service sucks a bag of dicks. When a customer calls in to say the check engine light is on, it would be super cool if an effort was made to actually check the problem out instead of telling them you'll probably be fine, go ahead and drive it 550 miles across the Arizona desert. Do not rent from u-haul

Rating:

5.0

Perfect pickup and return

Rating:

2.0

There needs to be a person available to help with return. The self return did not function on my phone.

Rating:

1.0

Agent was sarcastic and lazy. Very poor customer service and incompetent.

Rating:

3.0

I originally reserved a trailer at a closer location but U-Haul changed the location. A time consuming inconvenience

Rating:

2.0

Try not over charging.

Rating:

1.0

Make sure rhe uhauls are fueled up. Have the right mileage on paperwork. Do not charge cc when you say its a deposit.... The person ignored us the first 10 minutes he walked into the office as we had been sitting there waiting on him to arrive.

Rating:

5.0

Very Happy with my experience

Rating:

3.0

Dirt lot a ways away from the office.

Rating:

5.0

Easy to drop off the 26’ truck

Rating:

5.0

Service good. Your rep was very helpful

Rating:

5.0

Quick and EASY I rented a auto transport and It worked perfect as always

Rating:

4.0

We loved the anytime drop off!

Rating:

3.0

it was okay

Rating:

3.0

Location area was not the best. The parking area for the truck was all tore up and under construction. It got the job done

Rating:

4.0

Friendly guy. Cares about the customer. No complaints.

Rating:

1.0

It was difficult to locate the office area to complete the contract also the trailer was 2 building down in a dirt field.

Rating:

4.0

Uhaul's computerized reservation system and other automated customer service setups need to work better. They should be easy for us to use.

Rating:

5.0

No entry to the lot, so parked at lot next door.

Rating:

3.0

Roadside was awesome

Rating:

5.0

Very kind and professional location to rent from.Thanks

Rating:

4.0

My reservation was changed from 730 to 10 and then the prior rental wasn’t returned by my already rescheduled time by uhaul so I had to drive an extra 1.5 hour (3 hr roundtrip) to pickup a smaller trailer. By the time I got it half my day was wasted and uhaul didn’t discount or extend me a free day by courtesy at all for my wasted time and inconvenience. Very frustrating.

Rating:

5.0

my original pickup location was Wilson Storage on Hwy 95. The man behind the counter was very rude and NO help at all. He informed me he didn't have me in his system and pretty much dismissed me. I asked for Uhaul phone number & without any concern at all he told me to try 1800uhaul..if Derek at the location I picked up at wasn't so helpful I never would use Uhaul for anything ever again.

Rating:

5.0

We dropped off after hours

Rating:

3.0

Clean up vehicles before renting. The windows in our rental had to be cleaned inside and out and the grill was loaded with bugs. On a positive note the truck ran great.

Rating:

1.0

U owe me $55