Customer Reviews for Discount Self Storage
(U-Haul Neighborhood Dealer)

35 reviews

1027 Woodward Rd   Midfield, AL 35228

(205) 267-1037

Location Hours

  • Mon-Tue: 9:30 am - 5:30 pm
  • Wed: Closed
  • Thur-Fri: 9:30 am - 5:30 pm
  • Sat: 9 am - 3:30 pm
  • Sun: Closed
Special Operating Hours
  • 5/17/2021 - 5/20/2021: Closed

Services at this Location:

Contact Us

(205) 267-1037

1027 Woodward Rd
Midfield, AL 35228

Services at this Location:

Location Hours

  • Mon-Tue: 9:30 am - 5:30 pm
  • Wed: Closed
  • Thur-Fri: 9:30 am - 5:30 pm
  • Sat: 9 am - 3:30 pm
  • Sun: Closed
Special Operating Hours
  • 5/17/2021 - 5/20/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

I was sent to this location due to a reservation error on behalf of UHaul I had to pay additional mileage due to change of pick up location. Please consider a concession of 24 miles at the weekend rate of $.99 / mile Thank you Mike Coffey

MICHAEL C. 
Rating:
4.0

Customer did not leave a comment.

Shonita M. 
Rating:
5.0

Please remove the Brighton, AL location from your list of locations for pick up/drop off. This location does not exist.

Peter M. 
Rating:
1.0

I called and extended my U-Haul time and was charged for 2 days even though I retuned the uhaul the same day. I had called and extended my time twice the same day. The Dolly and furniture pads were not in the truck but I was charged for both. The 1 800 number I will head over an hour on the phone each time I called. Uhaul changed my pickup location via text a few hours before I picked the truck up and that made my mileage higher and inconvenient to pick up the truck.

Danielle H. 
Rating:
5.0

Customer did not leave a comment.

Yocia W. 
Rating:
5.0

Again, employees are Courteous, Polite and Helpful. Very refreshing especially during these times.

Mary B. 
Rating:
4.0

Manager of facility was great. Had trouble with website links preregistering so had to do it manually at pickup site. Didn't get his name, but we got everything done quickly and was on my way. Return process was equally efficient;.

Richard J. 
Rating:
5.0

Customer did not leave a comment.

DaLisa J. 
Rating:
5.0

Customer did not leave a comment.

Wilma L. 
Rating:
5.0

Customer did not leave a comment.

Claudia C. 
Rating:
3.0

Customer did not leave a comment.

Eddie Mae H. 
Rating:
5.0

Customer did not leave a comment.

Ashia J. 
Rating:
3.0

Customer did not leave a comment.

Matthew B. 
Rating:
2.0

The vehicle I was given was not what I had requested or at a convenient location. My guess is U-Haul wanted this truck moved to one of their more popular distribution facilities and used me to transport it for them. I was told less than 24 hours before my pick up time that I'd have to drive to Midfield to get a 10' truck when I'd previously been promised a cargo van located at a distribution center near my residence.

richard M. 
Rating:
5.0

Customer did not leave a comment.

Will B. 
Rating:
2.0

They did not have anything i had reserved for. They had me running around town in the truck looking for a Dolly which was not successful. The Truck was dirty inside. Trash was all in the truck. Poor business.

Kenisha C. 
Rating:
5.0

This place is awesome we was stuck in traffic the owner waited on us 4 over a hour after closing

Carlene A. 
Rating:
1.0

The fuel gauge showed less then what was on contract , did not notice until I drive away, I tried calling numerous times , but nobody ever answear was. When I returned the truck the office was closed , (Wednesday). So I was unable to show the attendant I will return and show the attendant .

NILESH P. 
Rating:
5.0

Customer did not leave a comment.

Cynthia B. 
Rating:
5.0

Customer did not leave a comment.

Charles M. 
Rating:
1.0

I was told that I had to have insurance before I could rent the trailer if I did not use the insurance that was at the company I could not rent the trailer Later on I was told by customer service that I did not half to have the Insurance

Benny K. 
Rating:
2.0

The Staff was helpful but the Truck floor was very nasty and filthy, we had to lay plastic down before we loaded the truck.

Carla W. 
Rating:
5.0

Customer did not leave a comment.

Sharnik H. 
Rating:
5.0

Customer did not leave a comment.

HENRY R. 
Rating:
3.0

Customer did not leave a comment.

Holly B. 
Rating:
3.0

Customer did not leave a comment.

James H. 
Rating:
1.0

Too much to type! Call me

WENDELL B. 
Rating:
5.0

Customer did not leave a comment.

RHONDA H. 
Rating:
2.0

Clerk was extremely slow so the process took an extremely long time. The clerk was also smoking a cigarette in the building which was not big so the smoke was overwhelming especially for a non-smoker.

Tequisha H. 
Rating:
3.0

The location was inconvenient but I understood that it was a busy time to rent a truck. I drove 50 miles to pick it up. It was NEW and well worth it!

Jane R. 
Rating:
5.0

Customer did not leave a comment.

REGINA W. 
Rating:
2.0

Customer did not leave a comment.

RICHARD B. 
Rating:
5.0

Customer did not leave a comment.

JEFF L. 
Rating:
5.0

Customer did not leave a comment.

DARLENE T. 
Rating:
1.0

Sign said open but a note was taped to the door saying "be right back". After 30 minutes of waiting we called and the guy who extremely casually answered and said that he was 20 minutes away somewhere. 30 minutes later he showed up. There were problems with his computer apparently and then he tried to overcharge me so I wound up just calling customer service (a number he didn't have available to give me) and had them call him to do it over the phone. In all it took about 2 hours for me to get a uhaul that I had done a pre-reservation check in for.

BETH M. 
No reviews have been submitted for this location.

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