Please make sure that once having returned the keys that the UHaul employees mark the UHaul truck returned ASAP. I had to call and inform UHaul that I have returned the truck two days after I returned it because it wasn't maked returned on my account.
Shachi S
Customer Reviews for Discount Tire Centers
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Thank you uhaul!!!!
Lori KU-Haul must wash truck's body (bird poop) before putting truck for rent; this will alleviate argument between U-Haul & customer when truck is returned.
RUBEN EThe truck bed was not swept so it was dusty with some visible dirt. Since it was parked next to another truck taking pictures of that side was very hard. The mobile pick up was super time consuming and took about 25 minutes. Then, when returning the truck, the mobile app would not upload any of the pictures of the dash, so did not complete my return, despite returning my keys on time. I called 800 number, told them, asked if my return would in fact go through, they said yes. No one said I had to go online to finish it. 6 days later I see I charge for another day and a half rental which I had to call and get reversed. Seems easier to go to a Uhaul center. However, location was right next to our storage.
Kristina AThe place was a Third party U-Haul (Tire business).. Very unprofessional…Customer Service from the U-Haul company was a nightmare. Wanted me to pick up the wrong wring truck at one of their locations about an hour away. Inexcusable!!!
AGUSTIN RStaff at this location was friendly and helpful.. even with customers of original business they moved fast to service everyone in a timely matter.
Carmen OMaintain the shocks on the uhaul so it doesn’t bounce around as much with a full load
Tarek EThanka
Peter SThe location they told me to return my truck to was 26 minutes away from where I was at. So as I called to check if there was a closer location. I had to wait on hold. I had to do a google seach and found several that were closer. Found out me 9 min. away.
John GThey should have enough employees to handle the service. I felt for the first time UHaul provided unprofessional and poor service like this location.
Tuan DA/C blew only hot air, so I had to drive 240-plus miles through the desert. Front wheel tread was extremely low (my son did the “Penny Test”).
David LGreat customer service
Willie RTruck was very dirty on outside. The person at the counter did not exibit great customer service possibly since it was a Uhaul transaction and not a auto service one.
SALVADOR CVery friendly customer service.
David CExcellent team work, good experience… will defiantly return for further business with U-Haul ;
Chuen CPut cruise control on all of your vehicles!
EVAN SFast service, easy pickup/dropoff, clean truck, and courteous people. Awesome service! Thank you!
Kristoffer ARepresentatives didn’t have that much knowledge about u haul services. My biggest complaint is with the 800 customer service. I had to talk to 4 different people to confirm my drop off and complete my return. No one seemed to have the right information.
Kattie DI could not be more disappointed in the Uhaul policy for fuel. The location I worked with was great, however I will not use Uhaul again. I returned the truck a half tank fuller than I received it and tried calling and emailing to see if I could get an alternative fee waved to make up for a significant loss in money. Over $45 dollars in gas that I just gave to your company and you were unwilling to wave a single fee. I just find it interesting that you are more than willing to charge me if I had returned the truck under fueled but are unable to help out when it is far more than over fueled.
Julianne MThe sales associate that helped us at check out was very helpful. The man in purple that came out of the office, behind him, was completely rude. While we were checking out, He asked me if I’d be returning the Uhaul at that location and I told him, “Sure. We can do that.” And he responded, “Well it wasn’t an option, you better bring it back.” Not sure if he thought he was intimidating or whatever, but he just looked like a complete fool for being rude to someone for no apparent reason. Again, not sure what the root cause was for his behavior, but he’d have better luck frightening a tree, wall or some other inanimate object.
Richard GTook a while to pickup keys, even though I did the mobile check-in process. They couldn't find the keys for ~15 mins. The vehicle was not maintained. When I refueled, petrol came gushing out. Someone had siphoned off petrol.
Paul BJerry didn’t let me pay cash when I return the rental and he refuse to print me a copy of the receipt when the day before they printed me the contract! That is part of a good service. He said they are not like the other U-Hauls. So is there not standard?? Why I can pay cash and get my receipt in other locations??
sebastian bI set up my self pick up at U-Haul Moving & Storage at Valley Blvd, when I got there I wasn’t able to get my truck because the employees at that location forgot to leave the keys as I was told by U-Haul customer service line who had me on hold for 53 minutes. They had me pick up a truck from an other location 30 minutes away from my there. Very bad customer service since they only offer to reimburse me $50 back which by their contract they have to do since they fail to meet the prefer time or place : Should U-Haul, through its fault, fail to contact customer the day prior and be unable to meet preferred time, place or size, then the $50 Reservation Guarantee will be paid and U-Haul will still attempt to fill the reservation. They did not offer anything else for the inconvenience and the lady at that pick up location which we had to drive back to so we can get the supplies we paid for was really rude. I am never doing business with U-Haul.
Carlos RThe location is a tire shop that has seen many years since the last renovation, so its just not very welcoming.
Robert MThe Young Lady was Fantastic!!! Excellent, All Around Service from her and her Colleague in the office!! :-)
Eliseo MDid all the check in on the website & when it said to go inside grab your keys and go took over 20 minutes for the gentleman behind the counter to do something on the computer that took over 20 minutes. Not very quick or pleasant experience since I was already on a time crunch..probably would not use this service again.
Brandon CEasy process, only drawback was the app wouldn't allow access until 20 minutes had passed.
Guadalupe FStop using my email. I did not rent equipment from you...
Michael WI didn’t find the service to be helpful. I arrived to drop off the truck expecting a joint inspection of the vehicle. The person at the front desk said, “Thank you, we’ll send you a final receipt later.” We pumped gas into the truck slightly over the amount we were supposed to have placed and still got charged an added $8.93 for gas. We were told that we placed less gas than we actually did place. A joint inspection with us would’ve eliminated any speculation. I don’t know what happened to the truck after we left. Someone may have moved it from where I parked it and maybe that put the gas below where it was supposed to be. Very unsatisfied.
Carlos GAllow contractors to make changes to reservation without calling uhaul first and long as request is reasonable and possible.
Jennifer AFriendly people. They just told me to drop my key off
Edgar GWhen I received the truck they had the trunk masterlocked so I was unable to get inside to move my things until someone came to unlock it for me after I had already reached my destination. In addition to that it was supposed to have 1/4 of a tank when I picked it up but it didn't, it only had 1/8 of a tank of gas in it. Which meant that I needed to put more in it in order to return it.
markesa hIt took 30 minuets to rent a single utility dolly and it took 15 minuets for someone to accept the return of the dolly
CARLA UWhen I got there they did not have me in the system, they were not much help and said I had to call and see what happened. The area to sit in for the U haul was a small desk in a very nosy room and the TV was very loud it was hard to talk on the phone with the U Haul person. The person on the phone told my reservation was canceled. That was corrected and I was given a discount, which was nice especially after driving 97 miles to get there. They asked to speak to the supervisor at the sight and the guy acted like he was put out to have to stop and talk to the person on the phone.
anita bSystem was down, phone service was poor, truck smelled.
Daniel C. I originally had a reservation to rent a Uhaul van from Mt. Olive Storage Facility (1500 Crestfield Dr, Duarte, CA 91010). Upon arrival, they proceeded to check me in, confirm my reservation, but then couldn't find keys to the van. Through whatever unorganized effort on their part, they ended up not having my van at all, and couldn't figure out why their system showed it was there, when it wasn't. They proceeded to tell me to go to another location several miles away. They were not courteous about the fact they couldn't fill my reservation, didn't know the name of the place I was going to pick up my other van (could only give an address. When I asked what it would be called, he replied "I don't know.") He stated we would receive a $50 credit for the mishap. He said the new place I would pick the van up from would take care of the payment. When I picked up the van from the new location, that representative stated the bill would be settled when I dropped it off. Then the drop-off representative told me that the final bill is taken up with U-Haul central. After receiving my bill, it appears no one put a credit on my bill, and was charged the full amount. Someone screwed up and charged me full amount despite the fact my pick-up location did't have my van, and I was forced to drive to a different location to pick it up. I don't know who did, but it seems no one between the three people I spoke to could accurately tell me what would happen with my bill, and the people at Mt. Olive Storage can't fill a simple reservation properly. Now I have to go through a central office and resolve the issue of being charged in full when I should have had a credit. In my opinion, it's not hard to impress me when it comes to something like renting a U-Haul. All you have to do is take my credit card and hand me keys, and I'd rate it a 10/10. When I can't have a simple reservation filled, it drops to a 1/10. When I get billed incorrectly, I wish that Issac Newton was still around to explain negative numbers to me so I'd have a better way of saying my experience was worse than a 0/10.
Katel DGreat staff. Very helpful and friendly.
Virginia TThaks for help me to make my movimg easy.
Oscar MEducate the staff on the automated process of checking out a vehicle. The misinformation costed me over a half hour of time into my rental. Once the staff realized I was able to rent a truck through the website they were much less condescending.
Mike BTurned in van after hours.
Monty NDrop off was very easy & the service staff nice despite being a busy day.
cindy zEmployee was busy when we arrived, he said we could just leave key and he would check it in and send me an email, which he did. Overall very good experience.
Linda Bkeep it up !
Elwyn TNot a UHaul location, didn't inspect the truck, didn't record the mileage or anything else and then charged me $33 for a cleaning fee and fuel when it had just been cleaned and fueled up. Saw them driving the truck that day so I know they used it for themselves and billed me for it.
LARRY BBAD CUSTOMER SERVICE. TOO SLOW AND THEY DON'T CARE THEY HAVE A LINE WAITING TO BE HELPED. THE CASHIER KEPT WALKING AWAY FROM THE CASH REGISTER FOR NO REASON.
MARCELO RThe truck I picked up was not even washed or wiped down. The cab was full of cigarette ash and there was grease or oil on the door and seats, the check in was not express, I still had to provide information. Even though I used express check in on line.
Richard RI never agreed to pay the extra $14.00 for additional insurance, I have my own. When I contacted UHaul the person I spoke with quoted me $19.95. I was also not made aware that I would be charged extra for mileage. I only used the Uhaul for a few hours and drove 17 miles! My final bill was over $75. Had I known that it was going to be that much, I would have opted to just have the items delivered from the store. Very disappointed!
Christine HWe dropped our truck off after hours, so didn't talk to anyone at this location, but were grateful to have a place so close to home to rely on. We would definitely use this location again.
Linda SGreat people, fast service. One of your best locations. Picked up three trucks in the last month from this location. Best staff ever!
William W2 1/2 hours to rent a truck!. Kept sending me back to u-haul, on azusa!
Ronald RGreat service.
William W