The location was closed. Just dropped off keys
Larry C
Customer Reviews for Kenilworth Development Co
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I told the agent I wanted to rent a tow dolly and I would bring it back the next day. He did not discuss the rental agreement and pricing with me. He rushed through the process on his computer and charged my debit card. He said I would receive a copy by email and took me out of his office to hook up the tow dolly. When I got home, I checked my email for the receipt and saw he had charged me for two days plus extra add ons. I called him and told him it should have cost less than half of what he charged me. He said I could go to the Uhaul web site, file a complaint and request a refund. It could take up to 15 business days to get a refund if approved. I will not be doing business with this Uhaul site again.
ray dJust make sure destination is same as reservation.
rick w